Technical Consultant – Patient Monitoring

Philips

Technical Consultant in Hospital Patient Monitoring, providing support and expertise in IT solutions for healthcare. Involves onsite and remote assistance to improve patient care and outcomes.

Posted 6/26/2026full-timeKansas City • Kansas, Oklahoma • 🇺🇸 United StatesMid-LevelSenior💰 $29,000 - $45,000 per hourWebsite

About the role

Key responsibilities & impact

Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.

Requirements

What you’ll need

2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting;
Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
CCNA encouraged for career progression.
Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience. Bachelor’s degree preferred.
Able to satisfactorily perform minimum Physical, Cognitive and Environmental requirements for this Field Service position.
Must be able to travel for business (approximately 75%). This requires the ability to drive for 1-4 hours daily with occasional overnight stays and travel by air/train.
Work flexible hours based on business needs including non-standard work hours, overtime, weekends, and on-call rotations.
Wear all required personal protective equipment.

Benefits

Comp & perks

field service incentive bonus plans
on-call pay
company fleet/car
training
advancement opportunities
comprehensive Philips Total Rewards benefits program
generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingsystem performancenetworking conceptsinstallationconfigurationintegrationtestingpatient monitoringtelemetry units

Soft Skills

collaborationcommunicationproblem-solvingattention to detailadaptabilitycustomer servicedocumentationroot cause analysisteamworkflexibility

Certifications

CompTIA Network+Cisco Certified Network Associate (CCNA)computer networking certification