Perk

Business Intelligence Developer

• Create and maintain Looker dashboards
• Create and maintain data models, and Looker explores and views
• Gather requirements from our stakeholders and Data Analysts and act as a bridge between them and our Data Engineers to fill the data gaps
• Manage Looker users, privileges and folder structure
• Set up best practices and data governance guidelines for Looker
• Design data models to answer multiple business needs to be used by Looker

Business Intelligence Developer, Looker

Business Operations

• Conduct detailed assessments of current customer care processes to identify gaps, inefficiencies, and improvement opportunities.
• Use data insights and operational metrics to inform recommendations and track improvements.
• Map, document, and redesign processes alongside stakeholders across Customer Care, Operations, VMO, Tooling, and other teams.
• Run short-term tests, pilots, and experiments to validate new ways of working before full rollout.
• Diagnose workflow bottlenecks and develop solutions to improve speed, accuracy, and consistency.
• Support the introduction of automation, smarter routing, and operational tooling enhancements.
• Monitor and analyse KPIs to assess the performance and impact of implemented changes.
• Research and evaluate new technologies and industry solutions that could improve Customer Care productivity.
• Partner with Product, Tooling, and Engineering teams to trial new tools and support their implementation.
• Create and maintain documentation for new tools, processes, and system changes for frontline teams.
• Stay up to date with industry best practices, benchmarking insights, and evolving customer service trends.
• Contribute to wider Operational Excellence initiatives to drive overall efficiency and scalability.
• Build strong relationships across Customer Care, Product, Operations, and other key departments.
• Communicate process changes clearly, ensuring alignment and adoption across teams.
• Facilitate discussions, workshops, and feedback sessions to foster collaboration and transparency.

Business Process Improvement Specialist

QA Engineer

• Lead the Customer Care Quality Assurance Team.
• Accountable for assessing, reporting on, and coaching agents and leaders to exceed customer quality expectations.
• Maintain ongoing communication and collaboration with internal stakeholders, including Operations, Training, and Product.
• Define and drive the global QA strategy, aligning with industry best practices and CX evolution.
• Develop and execute a quality automation strategy, transitioning from manual sampling to continuous, automated evaluation.
• Translate quality signals into actionable process and product change proposals with quantified impact and time-to-value.
• Lead QA professionals in measuring and challenging performance through scorecards, calibrations, and trend analyses.
• Coach and develop Customer Care leaders on best practices in quality assurance.
• Define the required agent behaviors for delivering 7 Star Experiences.
• Partner with Continuous Improvement teams in Opex on CC projects.
• Streamline the performance feedback loop.
• Oversee the QA team's involvement in Customer Care projects, including eligibility assessment, task distribution, workload management, deliverable reviews, and providing constructive feedback.
• Contribute to operations initiatives such as fostering a high-performance culture across global hubs and boosting employee engagement.

Customer Care Quality Assurance Manager

Customer Support

• Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.
• Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.
• Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity.
• Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.
• Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.
• Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time.
• Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.

Customer Care Tooling Specialist

Data Analyst

• Work with other Data Analysts and other functions to use quantitative analysis to help shape TravelPerk's product and business strategy.
• Explore data from different sources, turning it into information, information into insight and insight into product and business decisions
• Analyze data to identify and resolve problems with our products or processes, or to validate hypotheses that could lead to impactful discoveries
• Develop and create metrics, dashboards, and reports to track and assess the impact of new developments and initiatives

Data Analyst – Product

Data Engineer

• Ensure we are able to keep all data in our DWH updated and accessible for analysis
• Partner with the Data analysts to support the requirements of the company in terms of analytics, reliability and efficiency
• Develop and maintain data pipelines to extract data from different sources and integrate it in the DWH following data modeling best practices
• Take charge of the required data processing while ensuring sustainable and organic growth of the data model and the infrastructure
• Keep our data infrastructure up to date and working like a clock
• Integrate and model datasets from different sources
• Support our Data Analysts & BI Developers to get the right data to build awesome dashboards and complex analytical models
• Support Product and Analytics teams in defining the best approaches for data modeling
• Use data to investigate and help resolve issues in our product or processes
• Proactively suggest improvements to data reliability, efficiency and quality
• Champion a healthy data culture throughout the organization

• Lead and scale Europe Customer Care organisation of 700+ both in-house and outsourced professionals.
• Set and achieve performance targets and financial outcomes across all service areas in Europe, directly influencing overall business performance and profitability.
• Together with the Senior Directors of Global Operations, Operational Excellence and Planning and WFM, design and execute the regional customer care strategy aligned with our global goals.
• Take full responsibility for key performance indicators such as response times (SLAs) and customer satisfaction (CSAT) scores of the Europe region, and ensure continuous improvement.
• Partner with cross-functional teams (WFM, Operational Excellence, Account Management, Sales, Product) to problem solve, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally.
• Foster a culture of accountability, continuous learning, and data-driven decision making, as well as develop and mentor team members within your organisation.
• Oversee multiple initiatives impacting Europe region, while remaining hands-on, adaptable, and a trusted stakeholder across departments.
• Own key regional KPIs and deliver measurable improvements in:
• - Customer Satisfaction (CSAT / NPS)
• - Service Level Agreements (SLA)
• - Churn
• - Employee Engagement & Retention
• - Operational Efficiency / Productivity

Director of Customer Care Operations

Engineering Manager

• Being accountable for the delivery and personal development of your team(s)
• Acting as servant leader to your engineers and adapting your leadership style to the needs of the situation
• Taking care of individuals' performance in the organisation and supporting their journey and ownership of their career using coaching and mentoring where appropriate
• Act as a technical champion, ensuring that the team has the time and context to build systems that meet the needs and standards of our organisation
• Enabling fluent and effective collaboration within the team, and supporting them through challenges in system architecture, design or implementation
• Develop and evolve a long-term strategy and roadmap for the team, working with the Product Manager and aligned with the Tribe mission.
• Strategic team building and planning for delivering highly available features that scale with our growth
• Being a key part of the recruitment and growth of the engineering team.
• Working with the business and team metrics to deliver a 7 star experience to our customers.
• An understanding of how engineering impacts product and business needs
• Providing feedback to stakeholders within Builders (Product and Eng) and sometimes the wider business

Account Manager

• Own a portfolio of Tier 1 Customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk
• Identify growth opportunities and develop your portfolio by adding new business opportunities
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of Up / Cross-selling
• Develop strong relationships with your clients that will shape their business travel programmes
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible
• Effectively prioritise your time in order to maximise impact in key business areas

Enterprise Account Manager – CEE Markets

• Own and nurture a portfolio of enterprise accounts, establishing yourself as the primary strategic contact and building strong relationships with key decision-makers.
• Become a trusted advisor by gaining a deep understanding of your clients' business objectives, challenges, and travel programs.
• Drive revenue growth by systematically identifying and pursuing up-sell and cross-sell opportunities within your portfolio.
• Deliver strategic business reviews to senior stakeholders, leveraging data analytics to provide actionable insights and demonstrate the value of Perk.
• Master the entire Perk product suite, including the newly acquired Yokoy spend management solution, to effectively consult with clients on best practices.
• Act as the voice of the customer internally, collaborating with Product, Support, and Onboarding teams to ensure a seamless client experience and smooth product rollouts.
• Proactively identify and solve complex challenges for your clients, developing scalable solutions to ensure long-term satisfaction and retention.

Enterprise Account Manager

Account Executive

• Build and manage a high‑quality Enterprise pipeline with targeted outbound and executive‑level inbound qualification.
• Lead deep discovery across Travel and Spend to quantify pain, value, and ROI; map current processes, data flows, and integrations.
• Orchestrate complex evaluations with multiple stakeholders, setting clear timelines, owners, and success criteria (pilot or soft‑launch where needed).
• Navigate procurement, legal, and security due diligence; structure pricing and commercial terms aligned to value and policy.
• Partner closely with SDRs, Implementation Specialists, and Account Managers to de‑risk go‑live and ensure an effective activation plan.
• Maintain rigorous pipeline hygiene and forecasting discipline with crisp next steps and stage exit criteria.
• Capture product feedback from the field and channel market insights to Product, influencing the roadmap.

Enterprise Sales Executive – DACH

• Drive the acquisition of new UK & Ireland (UKI) Enterprise clients for both Spend and Travel modules, focusing on those with up to £10M annual travel spend bracket.
• Develop and execute a strategic sales plan to meet and exceed quarterly revenue targets.
• Drive Enterprise pipeline generation by proactively identifying and pursuing new business opportunities through strategic prospecting and networking.
• Effectively manage a book of business, leveraging and optimizing existing networks to drive self-generated opportunities.
• Cultivate strong relationships with senior stakeholders, including C-suite executives, VPs, and Directors, to position our solution as a critical asset to their business operations.
• Conduct comprehensive needs assessments, demonstrating a deep understanding of enterprise-level pain points and delivering tailored solutions that align with complex business structures.
• Lead high-impact presentations and product demonstrations to articulate our value proposition effectively to our ICP.
• Own the end-to-end sales cycle, from initial outreach and qualification to closing and post-sale expansion strategies.
• Collaborate closely with internal teams, including Sales, Bids, Implementation, Account Management, Dealdesk and Marketing, to leverage resources that maximize Enterprise sales impact.
• Utilize data-driven sales forecasting to drive revenue projections and meet or exceed sales targets.
• Stay informed on market trends, competitive landscape, and emerging technologies to position our product as a leader in the Enterprise travel and spend management sector.
• Develop and implement best practices in Enterprise sales, identifying strategic growth opportunities within assigned territories.
• Report regularly on sales performance metrics and pipeline health to UKI leadership.

Enterprise Sales Executive

Growth Marketing

• Lead Perk’s mid- to upper-funnel digital marketing strategy in North America, spanning Paid Display, Video, Audio, Social channels and more
• Localize our global media approach for the North American market. Building partnerships with regional publishers, DSPs, and data providers to differentiate our brand, build credibility and extend our reach.
• Steer strategy and contribute to execution for Paid Search in North America—shaping messaging, landing page experience, and keyword focus to align with local insights and maximise demand capture opportunities
• Partner closely with the Director of Field Marketing for NAM to ensure tight alignment between marketing and sales—building feedback loops that connect awareness efforts to demand generation and pipeline outcomes.
• Take ownership of strategy on established channels like LinkedIn Ads while piloting and scale new awareness and consideration channels, including Programmatic Display, Reddit, and Audio, applying a test-and-learn mindset to uncover new growth levers.
• Collaborate with global Paid Media, Brand, and Creative teams to connect upper-funnel storytelling with performance impact throughout the customer journey.
• Monitor campaign performance, extract insights, and continuously optimize to drive efficient video completions, brand lift, and consideration metrics through the funnel.

Growth Marketing Manager

Manager

• Lead the end-to-end development, refinement, and oversight of forecasting models across all operational channels (email, chat, phone), regions, and skill sets, with a short- to long-term outlook (weekly to monthly).
• Drive innovation in forecasting methodology and proactively identify improvements in predictive accuracy and business impact.
• Own and evolve the capacity planning process, collaborating closely with Operations and WFM teams to ensure we have the right number of heads in the right place and at the right time across our global footprint.
• Translate complex data into actionable business insights and strategic recommendations that enable informed strategic decisions across multiple departments and leadership levels.
• Partner cross-functionally with WFM and Product teams to align workforce planning with business automation initiatives, special events, and growth opportunities.
• Lead retrospective analyses to uncover workload trends and drivers, facilitating data-backed process and product improvements.
• Be a trusted strategic advisor, aligning your team's outputs with long-term business objectives and shaping Perk’s planning and forecasting roadmap.
• Ensure your team delivers quality outputs, reducing technical debt, improving tools and processes, and implementing robust monitoring systems.
• Take ownership of key results and influence company-wide OKRs through your team's contributions.
• Represent the Forecasting domain in leadership forums and proactively contribute to broader organizational transformation strategies.

Business Intelligence Developer, Looker

Business Process Improvement Specialist

Customer Care Quality Assurance Manager

Customer Care Tooling Specialist

Data Analyst – Product

Data Engineer

Director of Customer Care Operations

Engineering Manager

Enterprise Account Manager – CEE Markets

Enterprise Account Manager

Enterprise Sales Executive – DACH

Enterprise Sales Executive

Growth Marketing Manager

Forecasting Manager

Growth Marketing Manager