Penn Foster

Program Manager

• Lead the development and launch of new cohort-based healthcare education programs from concept through implementation
• Research healthcare workforce trends, certification pathways, and competitive programs to inform program strategy
• Partner with instructional designers, faculty, and subject matter experts to develop and enhance curriculum, assessments, and learner experiences
• Support curriculum mapping, competency alignment, course sequencing, and assessment design
• Ensure instructional content aligns with academic quality standards, workforce needs, and learner outcomes
• Serve as the primary day-to-day relationship manager for Penn Foster's partnership with Springboard
• Build and strengthen collaborative relationships with external partners
• Represent Penn Foster in partner meetings and provide academic expertise and recommendations
• Coordinate cross-functional initiatives across Academics, Product, Operations, Learner Experience, Legal, and Compliance teams
• Monitor learner performance, completion rates, certification outcomes, and program metrics
• Use research and data to recommend enhancements to curriculum, learner engagement, and program effectiveness
• Support program launch readiness, ongoing operations, and continuous optimization of cohort-based learning experiences
• Ensure programs maintain compliance with accreditation standards, institutional policies, and regulatory requirements
• Partner with internal stakeholders and cross-functional leadership teams to execute strategic initiatives
• Develop presentations, reports, documentation, and communications for internal and external audiences
• Manage multiple priorities while responding quickly to changing business needs and partner requests
• Communicate recommendations, influence stakeholders, and drive decisions across diverse teams

Healthcare Program Manager, Cohort-Based Learning

Client Services Representative

• Process orders and enrollments through the Admissions Portal, Inbound Orders queue, and Inside Sales support
• Verify enrollments through LPP and manually intervene when needed
• Manually process enrollments through AS400 when applicable
• Handle inbound and outbound student support calls, client support calls, and inbound sales representative calls
• Receive and process B2B Oracle email
• Resolve student and client problems or complaints concerning shipments, payments, exam inquiries, and other service-related issues
• Work with the Client Success Team to resolve student and client requests
• Cross-train on different departmental job functions to maintain service levels during staffing limitations or changing priorities
• Stay current on policy and procedure changes through training and interdepartmental communications
• Perform other duties as needed

Client Support Advocate

Client Coordinator

• Own cross-functional coordination among Client Success, Client Coordination, and Veterinary Externship Operations for enterprise partner externship needs, priorities, questions, and escalations
• Build and maintain relationships with internal stakeholders and enterprise partners
• Serve as the dedicated externship subject matter expert and professional point of contact
• Participate in Veterinary Externship Team meetings and maintain current knowledge of operations, program requirements, placement processes, policies, trends, and AVMA updates
• Synthesize complex program, operational, policy, and regulatory information into clear guidance, updates, resources, and talking points
• Lead and participate in client meetings, town halls, onboarding sessions, informational meetings, and training events
• Manage client concerns and escalations, coordinate stakeholders, and ensure timely resolution and follow-through
• Partner with Client Success Managers and Client Coordinators to prepare for client conversations and address account-specific needs
• Represent the client voice within Veterinary Externship Operations and collaborate on process improvements
• Use CORE daily to manage student participation, placement status, site applications, progression, completion, and externship activity
• Translate CORE data into internal and client-facing reports, status updates, and actionable insights
• Use email and Microsoft Teams for communication, meetings, collaboration, documentation, and follow-up
• Develop, maintain, and distribute reports, FAQs, how-to guides, training materials, process documentation, toolkits, talking points, and best-practice recommendations
• Identify recurring questions, escalations, operational barriers, and process gaps and develop scalable solutions
• Support prospective client conversations and explain externship requirements and processes
• Support sponsored students through externship placement and completion, including reviewing and monitoring student and site applications
• Monitor KPIs, CORE data, client feedback, and externship trends to identify risks and opportunities
• Escalate significant risks and unresolved or recurring issues to appropriate leaders
• Participate in process improvement initiatives, system enhancements, and cross-functional projects
• Attend industry conferences, trade shows, and partner events as needed, typically one to two times per year

Client Externship Coordinator

Growth Marketing

• Identify emerging High School Partnerships market opportunities, regional growth trends, and strategic partnership opportunities.
• Monitor customer, competitor, workforce, school, and industry trends to inform marketing and growth strategy.
• Develop market assessments and recommendations for priority states and regions.
• Serve as the strategic marketing partner for High School Partnerships.
• Translate business objectives into marketing recommendations and go-to-market opportunities.
• Lead HSP marketing planning conversations with clear priorities and recommendations.
• Develop annual and quarterly marketing strategies aligned to commercial priorities.
• Build state- and region-specific growth plans supporting enrollment and revenue growth.
• Prioritize opportunities based on market potential, business impact, and organizational readiness.
• Shape conference and field engagement strategies.
• Partner with Marketing, Product, Engineering, Legal, Finance, RevOps, Sales, and other teams on coordinated strategies.
• Facilitate stakeholder alignment across messaging, campaigns, and commercial programs.
• Build relationships with external organizations, school partners, industry associations, and community stakeholders.
• Analyze market trends, customer behavior, campaign performance, and commercial data.
• Translate quantitative and qualitative insights into strategic recommendations and data-supported business cases.

Market Growth Strategy, Manager

Systems Engineer

• Partner with business leaders and subject matter experts to understand operational challenges, strategic objectives, and system needs
• Facilitate requirements gathering sessions, workshops, process reviews, stakeholder interviews, and weekly prioritization sessions
• Elicit, analyze, document, and validate business, functional, and non-functional requirements
• Recommend process and technology improvements and support solution adoption across business units
• Analyze current-state processes and develop future-state process maps, workflows, and business solutions
• Collaborate with technical teams to design scalable solutions supporting business and student lifecycle objectives
• Evaluate impacts of proposed system changes on users, processes, integrations, and reporting
• Support SIS, LMS, Financial Services, Data Platforms, and integrated enterprise applications
• Document system requirements, functional specifications, user stories, and acceptance criteria
• Participate in implementations, upgrades, enhancements, integration projects, data quality, reporting, and process standardization efforts
• Collaborate throughout the project lifecycle and support backlog refinement, prioritization, sprint planning, and release activities
• Act as the Technical Product Manager by running sprint rituals and Jira planning
• Monitor project progress and identify risks, dependencies, and roadblocks
• Develop test plans, test cases, and UAT scenarios; coordinate UAT and support defect resolution
• Create process documentation, system workflows, knowledge-base materials, training materials, and user guides
• Support change management and user adoption efforts
• Champion self-service capabilities and advise on additional training needs
• Define reporting requirements, analyze data trends, and support data governance and continuous improvement
• Contribute to improved efficiency, user experience, student outcomes, adoption, and reduced manual processes

Business Systems Analyst

• Lead the development and launch of new cohort-based healthcare education programs from concept through implementation.
• Research healthcare workforce trends, certification pathways, and competitive programs to inform program strategy.
• Partner with instructional designers, faculty, and subject matter experts to develop and enhance curriculum, assessments, and learner experiences.
• Support curriculum mapping, competency alignment, course sequencing, and assessment design.
• Ensure instructional content aligns with academic quality standards, workforce needs, and learner outcomes.
• Manage Penn Foster's day-to-day partnership with Springboard.
• Build and strengthen collaborative relationships with external partners.
• Represent Penn Foster in partner meetings and provide academic expertise and recommendations.
• Coordinate cross-functional initiatives across Academics, Product, Operations, Learner Experience, Legal, and Compliance teams.
• Monitor learner performance, completion rates, certification outcomes, and program metrics.
• Recommend enhancements to curriculum, learner engagement, and program effectiveness using research and data.
• Support program launch readiness, ongoing operations, and continuous optimization.
• Ensure compliance with accreditation standards, institutional policies, and regulatory requirements.
• Develop presentations, reports, documentation, and communications for internal and external audiences.
• Manage multiple priorities and respond to changing business needs and partner requests.
• Communicate recommendations, influence stakeholders, and drive decisions across diverse teams.

Healthcare Program Manager – Cohort-Based Learning

• Process orders and enrollments through the Admissions Portal, Inbound Orders queue, and Inside Sales support
• Verify enrollments through LPP and manually intervene where needed
• Manually process enrollments through AS400 when applicable
• Handle inbound and outbound student support calls, client support calls, and inbound sales representative calls
• Receive and process B2B Oracle email
• Resolve student and client problems and complaints concerning shipments, payments, exam inquiries, and other service-related issues
• Work with the Client Success Team to resolve requests for students and clients
• Cross-train on different job functions within the department to maintain service levels when staffing is limited or priorities change
• Keep abreast of policy and procedure changes through training programs and interdepartmental communications
• Perform other duties as needed

• Own cross-functional coordination among Client Success, Client Coordination, and Veterinary Externship Operations for enterprise partner externship needs, priorities, questions, and escalations
• Build and maintain trusted relationships with internal stakeholders and enterprise partners
• Serve as the dedicated externship subject matter expert and professional point of contact
• Participate in Veterinary Externship Team meetings and stay current on operations, program requirements, placement processes, policies, trends, and AVMA updates
• Synthesize complex program, operational, policy, and regulatory information into clear guidance, updates, reports, and resources
• Lead and participate in client meetings, town halls, onboarding sessions, informational meetings, and training events
• Manage client concerns and escalations, coordinating timely resolution and follow-through
• Represent the client voice within Veterinary Externship Operations and collaborate on process improvements
• Use CORE daily to manage student participation, placement status, site applications, progression, completion, and other externship activity
• Translate CORE data into internal and client-facing reports, status updates, and actionable insights
• Use email and Microsoft Teams for partner communication, meetings, collaboration, documentation, and follow-up
• Develop and distribute reports, FAQs, how-to guides, training materials, process documentation, toolkits, talking points, and best-practice recommendations
• Identify recurring questions, operational barriers, and process gaps and develop scalable solutions
• Support prospective client conversations and sponsored students throughout placement and completion
• Monitor KPIs, CORE data, client feedback, and externship trends to identify risks and opportunities
• Escalate significant risks and unresolved concerns with context, documentation, and recommended next steps
• Participate in process improvement initiatives, system enhancements, and cross-functional projects
• Attend industry conferences, trade shows, and partner events as needed, typically one to two times per year

• Identify emerging High School Partnerships market opportunities, regional growth trends, and strategic partnership opportunities aligned to business objectives
• Monitor customer, competitor, workforce, school, and industry trends to inform marketing and growth strategy
• Develop market assessments and recommendations for priority states and regions
• Serve as the strategic marketing partner for High School Partnerships
• Translate business objectives into marketing recommendations and go-to-market opportunities
• Lead HSP marketing planning conversations with a clear point of view, agenda, and recommendation
• Develop annual and quarterly HSP marketing strategies aligned to commercial priorities
• Build state- and region-specific growth plans supporting enrollment and revenue growth
• Prioritize opportunities based on market potential, business impact, and organizational readiness
• Shape conference and field engagement strategies supporting HSP business goals
• Partner across Marketing, Product, Engineering, Legal, Finance, RevOps, Sales, and other internal teams to develop coordinated strategies
• Facilitate stakeholder alignment so HSP priorities are reflected in messaging, campaigns, and commercial programs
• Build relationships with external organizations, school partners, industry associations, and community stakeholders
• Analyze market trends, customer behavior, campaign performance, and commercial data to identify growth opportunities
• Translate quantitative and qualitative insights into strategic recommendations
• Build data-supported business cases using customer insight and market understanding

• Partner with business leaders and subject matter experts to understand operational challenges, strategic objectives, and system needs
• Facilitate requirements gathering sessions, workshops, process reviews, stakeholder interviews, and weekly prioritization sessions
• Elicit, analyze, document, and validate business, functional, and non-functional requirements
• Recommend process and technology improvements and support solution adoption across business units
• Analyze current-state processes and develop future-state process maps, workflows, and business solutions
• Collaborate with technical teams to design scalable solutions supporting business and student lifecycle objectives
• Evaluate impacts of proposed system changes on users, processes, integrations, and reporting
• Support enterprise platforms including SIS, LMS, Financial Services, Data Platforms, and integrated applications
• Document system requirements, functional specifications, user stories, and acceptance criteria
• Participate in implementations, upgrades, enhancements, and integration projects
• Support backlog refinement, prioritization, sprint planning, release activities, Jira planning, and sprint rituals
• Monitor project progress and identify risks, dependencies, and roadblocks
• Develop test plans, test cases, and UAT scenarios; coordinate UAT with stakeholders
• Validate delivered solutions and support defect identification, prioritization, and resolution
• Create process documentation, system workflows, knowledge base materials, training materials, and user guides
• Collaborate with reporting and analytics teams on reporting requirements and analyze data trends
• Champion self-service capabilities and support data governance and continuous improvement initiatives

Accountant

• Prepare and communicate daily, weekly, and monthly cash forecasts to support liquidity management, capital planning, and strategic decision-making.
• Monitor daily cash positions across multiple entities and bank accounts, ensuring adequate funding to support payroll, accounts payable, and ongoing business operations.
• Prepare and distribute daily cash position, cash availability, and disbursement reports to Accounting leadership, FP&A, and executive stakeholders.
• Support treasury operations, including cash transfers, banking transactions, account funding activities, debt service activities, and administration of bank accounts and related documentation.
• Perform cash, bank, credit card, and balance sheet account reconciliations, researching and resolving discrepancies in a timely manner.
• Analyze variances between bank activity, subsidiary ledgers, and the general ledger; prepare journal entries and corrective actions as needed to ensure accurate financial reporting.
• Prepare journal entries, account reconciliations, and variance analyses in accordance with Generally Accepted Accounting Principles (GAAP).
• Collaborate closely with Accounts Payable, Accounts Receivable, FP&A, and Accounting teams to investigate transactions, resolve reconciliation issues, and support business operations.
• Support monthly, quarterly, and annual close activities by ensuring treasury-related deliverables are completed accurately and within established deadlines.
• Support interim and year-end external audits by preparing schedules, documentation, and responding to audit requests.
• Research accounting and treasury-related issues and assist with technical accounting matters as needed.
• Develop and maintain process documentation, standard operating procedures (SOPs), and internal controls related to treasury and cash management activities.
• Identify, recommend, and implement process improvements to enhance treasury operations, strengthen internal controls, improve reporting efficiency, and leverage automation and AI-enabled solutions.
• Support special projects, system implementations, and ad hoc financial analyses for management and executive leadership.
• Serve as a trusted financial partner by delivering accurate, timely, and actionable financial information to business leaders.

Senior Treasury Accountant

Accounting Manager

• Develop and execute strategies to optimize cash flow and improve cash utilization efficiency.
• Manage daily liquidity, including approval of disbursements and transfers.
• Monitor regulatory changes affecting treasury operations; ensure compliance through effective policies and controls.
• Leverage AI and other RPA technologies to streamline processes and enhance productivity.
• Oversee corporate purchase and travel credit card programs, ensuring adherence to company policies.
• Maintain strong relationships with banking and credit card partners.
• Prepare and review cash related journal entries, variance analysis and reconciliations for monthly and annual close.
• Mentor and develop a high-performing team; provide updates and insights to leadership.
• Support ad hoc projects and analysis as needed.

Supervisor, Accounting Operations

Marketing Analyst

• Analyzes performance marketing campaign data across paid search, paid social, and display channels (Google Ads, Meta) to identify optimization opportunities and inform media budget allocation decisions.
• Builds, maintains, and automates reporting dashboards and data pipelines using SQL and Databricks to support ongoing measurement, performance monitoring, and stakeholder reporting.
• Works with Marketing Mix Models (MMM) and attribution tools (e.g. Measured) to quantify the incremental impact of media spend across channels and support strategic media planning and budget recommendations.
• Implements and manages tracking, tagging, and attribution frameworks within Google Analytics (GA4) to ensure accurate, consistent, and complete data capture across digital touchpoints.
• Designs and analyzes A/B and incrementality tests in partnership with media and brand teams, translating results into clear, actionable optimization recommendations.
• Monitors KPIs like CPA/CPM, ROAS, LTV, and conversion rates; and proactively surfaces meaningful trends, anomalies, and opportunities to marketing leadership.
• Translates complex data findings into concise, compelling narratives and presentations for marketing and cross-functional stakeholders at varying levels of data fluency.
• Supports media planning by providing audience insights, historical performance benchmarks, and channel-level forecasts to guide investment decisions.
• Partners with data engineering and technology teams to ensure marketing data infrastructure is accurate, scalable, and aligned with evolving measurement needs.

Performance Marketing Analyst

Performance Marketing

• Own end-to-end strategy, execution, and optimization of paid media campaigns across social, programmatic and emerging platforms
• Translate revenue and enrollment goals into scalable acquisition strategies aligned to CPA, ROAS, and CAC targets
• Manage and optimize multi-channel budgets with full accountability for performance outcomes
• Develop and execute structured testing roadmaps across creative, audience targeting, bidding strategies, and landing pages
• Identify scaling opportunities while maintaining efficiency and mitigating channel risk
• Analyze funnel performance and provide actionable insights to improve conversion rates and overall acquisition efficiency
• Build and maintain clear, performance-driven reporting; deliver weekly and monthly insights to the Senior Manager of Growth Marketing
• Partner cross-functionally with Creative, Analytics, and Product teams to align messaging, optimize user journeys, and improve campaign performance
• Leverage platform insights, beta opportunities, and industry trends to drive innovation within the paid channel mix
• Ensure proper tracking, attribution alignment, and campaign measurement integrity
• Continuously evaluate new platforms, audience strategies, and buying methods to diversify and strengthen acquisition efforts
• Operate with a high degree of autonomy in daily bid management, budget allocation, and optimization decisions
• Communicate performance clearly and persuasively, delivering strong presentations, dashboards, and storytelling for stakeholders, translating results into actionable recommendations and next steps.
• Demonstrate strong growth instincts and industry awareness, staying current on channel trends, privacy/measurement updates,

Healthcare Program Manager, Cohort-Based Learning

Client Support Advocate

Client Externship Coordinator

Market Growth Strategy, Manager

Business Systems Analyst

Healthcare Program Manager – Cohort-Based Learning

Client Support Advocate

Client Externship Coordinator

Market Growth Strategy, Manager

Business Systems Analyst

Senior Treasury Accountant

Senior Treasury Accountant

Supervisor, Accounting Operations

Performance Marketing Analyst

Senior Paid Media Specialist