Client Support Advocate

Penn Foster

Client Support Advocate handling student, sales representative, and business client requests for Penn Foster Group’s online education platforms. Processing enrollments, resolving service issues, and supporting customers by phone, chat, and email.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing orders and enrollments through various systems, including AS400 and Oracle, while providing exceptional customer support and maintaining effective communication. Capable of multitasking and collaborating with teams to resolve issues and enhance service levels.

Highest-signal resume keywords

Order ProcessingCustomer SupportAS400/JDEOracleMS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingEnrollment VerificationAS400/JDEOracleDocSTARStormsFive9 Platform

Soft Skills

Excellent Communication SkillsActive ListeningEmpathyTeam CollaborationSelf-Starter

Tools & Technologies

MS OfficeOracleDocSTARStormsFive9

Certifications & Qualifications

High School Completion

Industry Keywords

B2BClient SuccessInbound SalesService-Related IssuesPolicy and Procedure Changes

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Process orders and enrollments through the Admissions Portal, Inbound Orders queue, and Inside Sales support
Verify enrollments through LPP and manually intervene when needed
Manually process enrollments through AS400 when applicable
Handle inbound and outbound student support calls, client support calls, and inbound sales representative calls
Receive and process B2B Oracle email
Resolve student and client problems or complaints concerning shipments, payments, exam inquiries, and other service-related issues
Work with the Client Success Team to resolve student and client requests
Cross-train on different departmental job functions to maintain service levels during staffing limitations or changing priorities
Stay current on policy and procedure changes through training and interdepartmental communications
Perform other duties as needed

Requirements

What you’ll need

High School Completion required
Comfortable using a laptop, MS Office, Oracle, docSTAR, Storms, and AS400/JDE
Passionate advocate of education
Self-starter
Ability to work within a team
Ability to drive issues to closure
Ability to use a laptop
Willingness to use the Five9 platform to address inbound callers where necessary
Ability to multitask and work efficiently
Excellent written and verbal communication skills
Ability to maintain an authoritative, friendly, and engaging phone presence
Acute active listening skills
Demonstrates empathy, respect, and understanding of customer needs

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending
Generous paid time off
Sponsored volunteer opportunities
401K with a company match
Free access to all online programs