Client Externship Coordinator

Penn Foster

Client Externship Coordinator guiding veterinary learners through enterprise-partner placements at Penn Foster. Coordinating client relationships, student progression, reporting, and operational solutions.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Veterinary Externship Operations, client relationship management, and effective communication. Proficient in synthesizing complex information and developing actionable insights to support enterprise partners and students.

Highest-signal resume keywords

Veterinary Technician Credential (RVT, LVT, CVT)CORE Data ManagementClient Relationship ManagementClient-Facing Communication SkillsProcess Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Requirements KnowledgeOperational ExpertiseRegulatory Information SynthesisReport DevelopmentTraining Material Creation

Soft Skills

Active ListeningCritical ThinkingProblem SolvingOrganizational SkillsFollow-Through

Tools & Technologies

Microsoft TeamsEmail Communication

Certifications & Qualifications

Veterinary Technician Credential (RVT, LVT, CVT)

Industry Keywords

Veterinary Externship OperationsClient SuccessConsultative PartnershipMatrixed OrganizationEducational Program Updates

About the role

Key responsibilities & impact

Own cross-functional coordination among Client Success, Client Coordination, and Veterinary Externship Operations for enterprise partner externship needs, priorities, questions, and escalations
Build and maintain relationships with internal stakeholders and enterprise partners
Serve as the dedicated externship subject matter expert and professional point of contact
Participate in Veterinary Externship Team meetings and maintain current knowledge of operations, program requirements, placement processes, policies, trends, and AVMA updates
Synthesize complex program, operational, policy, and regulatory information into clear guidance, updates, resources, and talking points
Lead and participate in client meetings, town halls, onboarding sessions, informational meetings, and training events
Manage client concerns and escalations, coordinate stakeholders, and ensure timely resolution and follow-through
Partner with Client Success Managers and Client Coordinators to prepare for client conversations and address account-specific needs
Represent the client voice within Veterinary Externship Operations and collaborate on process improvements
Use CORE daily to manage student participation, placement status, site applications, progression, completion, and externship activity
Translate CORE data into internal and client-facing reports, status updates, and actionable insights
Use email and Microsoft Teams for communication, meetings, collaboration, documentation, and follow-up
Develop, maintain, and distribute reports, FAQs, how-to guides, training materials, process documentation, toolkits, talking points, and best-practice recommendations
Identify recurring questions, escalations, operational barriers, and process gaps and develop scalable solutions
Support prospective client conversations and explain externship requirements and processes
Support sponsored students through externship placement and completion, including reviewing and monitoring student and site applications
Monitor KPIs, CORE data, client feedback, and externship trends to identify risks and opportunities
Escalate significant risks and unresolved or recurring issues to appropriate leaders
Participate in process improvement initiatives, system enhancements, and cross-functional projects
Attend industry conferences, trade shows, and partner events as needed, typically one to two times per year

Requirements

What you’ll need

Current credential as a Veterinary Technician — RVT, LVT, or CVT — or a Veterinarian
Ability to work effectively within a matrixed organization and balance priorities across Client Success, Client Coordination, Veterinary Externship Operations, enterprise partners, and students
Ability to build trusted client relationships using consultative partnership, operational expertise, responsiveness, and sound judgment
Strong client-facing written and verbal communication skills
Ability to lead meetings, explain complex processes, set expectations, and communicate difficult information professionally
Ability to manage sensitive conversations and client escalations calmly and respectfully
Strong active-listening, critical-thinking, problem-solving, organizational, and follow-through skills
Ability to assess urgency, prioritize competing needs, and coordinate action through resolution
Ability to absorb detailed program, policy, operational, and regulatory information and translate it into concise communication
Ability to learn and work effectively within technology platforms managing student, site, placement, and progression information
Proficiency using email and Microsoft Teams
Role-specific assessment required as the first hiring step
Successful completion of applicable pre-employment screening requirements
Employment eligibility verification through Form I-9
Preferred: previous experience using CORE
Preferred: experience supporting enterprise clients, sponsored education programs, externship or clinical placement operations, or veterinary education programs
Preferred: experience across client-facing and operational teams in a collaborative or matrixed environment
Preferred: experience interpreting and communicating educational, accreditation, regulatory, program, or policy updates
Preferred: experience developing reports, training materials, process documentation, FAQs, talking points, or client-facing resources

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending
Generous paid time off
Sponsored volunteer opportunities
401K with a company match
Free access to all online programs
Remote work arrangement
On-camera work environment during remote meetings