Business Systems Analyst

Penn Foster

Business Systems Analyst improving systems and processes for Penn Foster Group’s online education and workforce development platforms. Translating business needs into scalable solutions, testing, and process improvements.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business process analysis, requirements gathering, and stakeholder management, with a strong focus on implementing scalable solutions in educational technology environments. Proficient in Agile methodologies and tools, with a solid foundation in data analysis and process improvement.

Highest-signal resume keywords

Business Process AnalysisRequirements GatheringAgile MethodologiesSQLProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements ManagementFunctional SpecificationsData AnalysisTest PlansUser Acceptance Testing

Soft Skills

Excellent CommunicationFacilitation SkillsStakeholder ManagementAnalytical Problem-SolvingPrioritization

Tools & Technologies

JiraAzure DevOpsFigmaLucidchartVisio

Certifications & Qualifications

CBAPCCBAPMI-PBASalesforceAgile Certifications

Industry Keywords

Higher EducationEdTechStudent ServicesSISLMS

Tech Stack

Tools & technologies

AzureERPSQL

About the role

Key responsibilities & impact

Partner with business leaders and subject matter experts to understand operational challenges, strategic objectives, and system needs
Facilitate requirements gathering sessions, workshops, process reviews, stakeholder interviews, and weekly prioritization sessions
Elicit, analyze, document, and validate business, functional, and non-functional requirements
Recommend process and technology improvements and support solution adoption across business units
Analyze current-state processes and develop future-state process maps, workflows, and business solutions
Collaborate with technical teams to design scalable solutions supporting business and student lifecycle objectives
Evaluate impacts of proposed system changes on users, processes, integrations, and reporting
Support enterprise platforms including SIS, LMS, Financial Services, Data Platforms, and integrated applications
Document system requirements, functional specifications, user stories, and acceptance criteria
Participate in implementations, upgrades, enhancements, and integration projects
Support backlog refinement, prioritization, sprint planning, release activities, Jira planning, and sprint rituals
Monitor project progress and identify risks, dependencies, and roadblocks
Develop test plans, test cases, and UAT scenarios; coordinate UAT with stakeholders
Validate delivered solutions and support defect identification, prioritization, and resolution
Create process documentation, system workflows, knowledge base materials, training materials, and user guides
Collaborate with reporting and analytics teams on reporting requirements and analyze data trends
Champion self-service capabilities and support data governance and continuous improvement initiatives

Requirements

What you’ll need

Bachelor's degree in Business Administration, Information Systems, Education Technology, Computer Science, or related field
5+ years of experience as a Business Analyst, Business Systems Analyst, or related role
Experience gathering, documenting, and managing business requirements
Strong understanding of business process analysis and process improvement methodologies
Excellent communication, facilitation, and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving capabilities
Familiarity with Agile methodologies and Jira, Azure DevOps, or similar tools
Experience with process mapping tools such as Figma, Lucidchart, Visio, or Miro
Working knowledge of SQL, reporting tools, and data analysis concepts
Experience in higher education, online education, EdTech, workforce development, or student services preferred
Experience with Salesforce, CRM platforms, SIS, LMS, ERP, or other enterprise applications preferred
CBAP, CCBA, PMI-PBA, Salesforce, or Agile certifications preferred
Must reside and perform work within the United States
Must be willing and able to travel as needed
Must complete applicable pre-employment screening requirements
Must complete employment eligibility verification through Form I-9

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Generous paid time off
Sponsored volunteer opportunities
401(k) with company match
Free access to all online programs
Remote work arrangement
Occasional travel for team meetings, company events, conferences, and summits