Client Support Advocate

Penn Foster

Remote Client Support Advocate handling student and client requests for Penn Foster Group’s online education platforms. Processing enrollments, resolving service issues, and supporting inbound calls, chats, and emails.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing orders and enrollments through various systems, including AS400 and Oracle, while providing exceptional customer support and resolving issues effectively. Strong communication and active listening skills are essential for engaging with students and clients.

Highest-signal resume keywords

Order ProcessingCustomer SupportAS400/JDEOracleMS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingEnrollment VerificationB2B CommunicationData EntryProblem Resolution

Soft Skills

Active ListeningEmpathyTeam CollaborationSelf-StarterMultitasking

Tools & Technologies

AS400/JDEOracleDocSTARStormsFive9

Industry Keywords

Admissions PortalClient SuccessInbound SalesService Level MaintenancePolicy and Procedure Compliance

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Process orders and enrollments through the Admissions Portal, Inbound Orders queue, and Inside Sales support
Verify enrollments through LPP and manually intervene where needed
Manually process enrollments through AS400 when applicable
Handle inbound and outbound student support calls, client support calls, and inbound sales representative calls
Receive and process B2B Oracle email
Resolve student and client problems and complaints concerning shipments, payments, exam inquiries, and other service-related issues
Work with the Client Success Team to resolve requests for students and clients
Cross-train on different job functions within the department to maintain service levels when staffing is limited or priorities change
Keep abreast of policy and procedure changes through training programs and interdepartmental communications
Perform other duties as needed

Requirements

What you’ll need

High School Completion required
Comfortable using a laptop, MS Office, Oracle, docSTAR, Storms, and AS400/JDE
Passionate advocate of education
Self-starter
Ability to work within a team
Ability to drive issues to closure
Ability to use a laptop
Willingness to use the Five9 platform to address inbound callers where necessary
Ability to multitask and work efficiently
Excellent written and verbal communication skills
Ability to command an authoritative yet friendly and engaging phone presence
Acute active listening skills
Demonstrates empathy, respect, and understanding of customer needs

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending
Generous paid time off
Sponsored volunteer opportunities
401K with a company match
Free access to all of our online programs