Business Systems Analyst

Penn Foster

Business Systems Analyst improving enterprise education systems and processes for Penn Foster Group’s online learning and workforce development platforms. Translating stakeholder needs into scalable solutions, testing, and process improvements.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business analysis, process improvement, and stakeholder management, with a strong focus on developing scalable solutions and enhancing user experience. Proficient in Agile methodologies and tools, with a solid understanding of data analysis and reporting requirements.

Highest-signal resume keywords

Business Process AnalysisAgile MethodologiesSQL and Data AnalysisRequirements Gathering and DocumentationProcess Mapping Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProcess ImprovementRequirements DocumentationData AnalysisProcess MappingUser Acceptance TestingTechnical Product ManagementWorkflow DevelopmentReporting Requirements DefinitionChange Management

Soft Skills

Excellent CommunicationFacilitation SkillsStakeholder ManagementAnalytical Problem-SolvingAbility to Manage Multiple Priorities

Tools & Technologies

JiraAzure DevOpsFigmaLucidchartVisioMiroSalesforceSISLMSERP

Certifications & Qualifications

CBAPCCBAPMI-PBASalesforce CertificationAgile Certification

Industry Keywords

Higher EducationOnline EducationEdTechWorkforce DevelopmentStudent Services

Tech Stack

Tools & technologies

AzureERPSQL

About the role

Key responsibilities & impact

Partner with business leaders and subject matter experts to understand operational challenges, strategic objectives, and system needs
Facilitate requirements gathering sessions, workshops, process reviews, stakeholder interviews, and weekly prioritization sessions
Elicit, analyze, document, and validate business, functional, and non-functional requirements
Recommend process and technology improvements and support solution adoption across business units
Analyze current-state processes and develop future-state process maps, workflows, and business solutions
Collaborate with technical teams to design scalable solutions supporting business and student lifecycle objectives
Evaluate impacts of proposed system changes on users, processes, integrations, and reporting
Support SIS, LMS, Financial Services, Data Platforms, and integrated enterprise applications
Document system requirements, functional specifications, user stories, and acceptance criteria
Participate in implementations, upgrades, enhancements, integration projects, data quality, reporting, and process standardization efforts
Collaborate throughout the project lifecycle and support backlog refinement, prioritization, sprint planning, and release activities
Act as the Technical Product Manager by running sprint rituals and Jira planning
Monitor project progress and identify risks, dependencies, and roadblocks
Develop test plans, test cases, and UAT scenarios; coordinate UAT and support defect resolution
Create process documentation, system workflows, knowledge-base materials, training materials, and user guides
Support change management and user adoption efforts
Champion self-service capabilities and advise on additional training needs
Define reporting requirements, analyze data trends, and support data governance and continuous improvement
Contribute to improved efficiency, user experience, student outcomes, adoption, and reduced manual processes

Requirements

What you’ll need

Bachelor's degree in Business Administration, Information Systems, Education Technology, Computer Science, or related field
5+ years of experience as a Business Analyst, Business Systems Analyst, or related role
Experience gathering, documenting, and managing business requirements
Strong understanding of business process analysis and process improvement methodologies
Excellent communication, facilitation, and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving capabilities
Familiarity with Agile methodologies and tools such as Jira, Azure DevOps, or similar platforms
Experience with process mapping tools such as Figma, Lucidchart, Visio, or Miro
Working knowledge of SQL, reporting tools, and data analysis concepts
Experience within higher education, online education, EdTech, workforce development, or student services environments preferred
Experience with Salesforce, CRM platforms, SIS, LMS, ERP, or other enterprise applications preferred
CBAP, CCBA, PMI-PBA, Salesforce, or Agile certifications preferred
Must reside and perform work within the United States
Must be willing and able to travel as needed
Must complete applicable pre-employment screening requirements
Must complete federal Form I-9 employment eligibility verification

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending
Generous paid time off
Sponsored volunteer opportunities
401K with a company match
Free access to all online programs
Remote work arrangement
Occasional travel opportunities for team meetings, company events, conferences, and summits