PAR Technology

Administration

• Manage and optimize the PAR OPS back-office system for multiple clients
• Act as an extension of clients' teams to ensure smooth operations
• Learn the software to become a subject matter expert to provide exceptional service
• Perform ongoing database administration with a focus on quality and data integrity
• Serve as a strategic advisor by analyzing usage trends and recommending best practices
• Enhance client experience by suggesting process improvements

Concierge Services, Application Administrator

Full-stack Engineer

• Understand technical requirements and write high-quality clean code governed by standard software development principles and best practices
• Quickly learn the domain of work
• Write highly extendable code
• Able to think from the customer point of view and incorporate the same in day-to-day work
• Work with cross-functional teams to ensure consistent, high-quality deliveries
• Perform peer design and code reviews and provide feedback
• Maintain highly cohesive and collaborative relationships
• Maintain a high degree of confidentiality concerning PAR and customer information

Software Engineer II

Onboarding Specialist

• Own end-to-end onboarding execution from commercial handover to go-live, ensuring every merchant is accurately configured and ready to transact on time
• Coordinate across Sales, Underwriting, Compliance, and Product to keep onboarding timelines on track and escalations resolved quickly
• Serve as the direct point of contact for merchants during onboarding — setting clear expectations, communicating status proactively, and resolving issues before they become blockers
• Manage account configuration including processing parameters, settlement structures, gateway provisioning, and reporting setup
• Maintain a clean handoff to the post-go-live stabilization team, ensuring full documentation of each merchant's setup
• Leverage AI tools to streamline merchant communications, automate status tracking, and accelerate configuration workflows wherever possible
• Serve as PAR's internal center of expertise on payment gateway operations, merchant acquiring, and onboarding compliance requirements (KYC/KYB, card network rules, tokenization, regulatory standards)
• Advise Sales and Account Management on how to structure deals that are commercially attractive and operationally executable
• Build and maintain onboarding playbooks, process documentation, and training materials — using AI-assisted tools to keep them current, searchable, and scalable
• Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement; apply AI-driven analytics to surface patterns and prioritize fixes faster
• Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements
• Stay current on emerging AI applications in payments and onboarding, and bring forward concrete recommendations for adoption
• Manage, coach, and develop a team of two onboarding specialists through regular 1:1s, performance feedback, and skills development
• Actively build your team's AI fluency — embedding AI tools into daily workflows and creating space to experiment, learn, and iterate
• Monitor team workload, queue health, and SLA adherence — escalating where needed and removing blockers proactively
• Conduct regular quality audits on onboarding work to ensure accuracy and compliance readiness

Payments Manager, Merchant Onboarding

Technical Writer

• Developing, maintaining, and continuously improving the quality of technical documentation
• Collaborating with Engineering, Product, Support, and Customer Success teams to identify documentation needs
• Closing knowledge gaps and championing knowledge management practices
• Identifying and prioritising documentation gaps based on user needs
• Selecting and recommending documentation tools, content management systems, and publishing methods
• Establishing quality assurance processes
• Deciding what to include or exclude in documentation
• Setting review and update cadences to keep documentation relevant
• Structuring content architecture for ease of navigation and maintainability

Data Scientist

• Own retailer onboarding from kickoff through go-live.
• Manage weekly scan data submission health across the full retailer base.
• Serve as the primary point of contact for all retailer and CPG partner communications.
• Publish the weekly health dashboard for program performance.
• Coordinate with Scan Data Engineering to ensure technical setup and test submissions are completed.
• Monitor each submission cycle and communicate directly with retailers on action items.

Data Programs Manager

Communications

• Build monthly content themes tied to company priorities, product moments, and market narrative
• Lead social and content strategy for PAR’s executives across LinkedIn and other relevant platforms
• Ghostwrite LinkedIn posts, POV pieces, event commentary, intro content, and reactive posts that authentically reflect each executive’s voice
• Mine internal meetings, interviews, earnings calls, and briefings for content opportunities
• Manage a lightweight exec content calendar with a consistent publishing cadence
• Coordinate review and approval workflows with each executive, their chief of staff, or admin
• Repurpose PR moments, events, product launches, earnings, and speaking appearances into executive content
• Partner with PR Manager on bylines, press release quotes, and thought leadership angles
• Own and manage PAR’s corporate social channels — primarily LinkedIn, with presence on X, Facebook and Instagram
• Develop and execute a content strategy aligned with business priorities, audience segments, and brand voice
• Build and maintain a monthly content calendar that integrates executive content, product news, culture, and customer stories
• Track and report on channel performance (engagement, reach, follower growth) and optimize accordingly
• Coordinate with demand gen, product marketing, and PR to ensure social reflects key moments and campaigns
• Manage community engagement — responding to comments, mentions, and brand interactions in a timely, on-brand way

Executive Communications Manager

Account Manager

• Build trusted advisor relationships with key customer stakeholders
• Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations
• Champion customer goals internally and ensure alignment across partner teams
• Deliver data-driven insights and recommendations that support customer objectives
• Serve as the primary owner of assigned customer relationships
• Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews
• Monitor progress against customer initiatives and strategic priorities
• Develop deep expertise in the PAR Retail platform and customer engagement ecosystem

Backend Engineer

• Build and maintain backend services and APIs.
• Collaborate with product managers, designers, and other engineers.
• Investigate and resolve production issues and customer-reported bugs.
• Contribute to system design discussions and architectural decisions.
• Continuously improve code quality, testing practices, and development processes.

Senior Backend Software Engineer, NodeJS

Affiliate Manager

• Lead full-cycle technical recruiting for engineering, product, and other technical roles across the region, which will make up the majority of the requisition load, alongside professional and leadership roles as needed.
• Manage an active requisition portfolio and deliver high-quality hiring outcomes.
• Partner with hiring managers to define hiring needs, develop sourcing strategies, and drive effective selection decisions.
• Build and maintain talent pipelines for critical and hard-to-fill positions.
• Coach hiring managers on interviewing best practices, candidate assessment, and hiring decisions.
• Deliver interviewer training and hiring process education to improve hiring quality and consistency.
• Coordinate recruiting activity across contractors, agencies, and business stakeholders.
• Ensure consistent adoption of recruiting systems, processes, and standards.
• Monitor pipeline health, hiring metrics, and recruiting effectiveness, identifying opportunities for improvement.
• Maintain accurate recruiting data and reporting.
• Share labor market insights and hiring trends with business leaders.
• Drive an exceptional candidate and hiring manager experience.
• Partner with People Operations and Global Talent to support successful implementation of talent programs and initiatives within the region.
• Help managers identify and develop internal talent to support employee growth and mobility opportunities.
• Support career pathing, career framework, and competency initiatives by helping managers understand and apply available tools and resources.
• Coordinate and support local execution of learning and development programs.
• Deliver or facilitate manager enablement sessions related to interviewing, hiring, career development, and employee growth.
• Reinforce adoption of talent tools, frameworks, and processes introduced by the Global Talent team.
• Gather feedback from managers and employees to identify opportunities to improve talent programs and development experiences.
• Track participation and adoption of talent initiatives and share insights with People Operations and Global Talent.

Regional Talent Partner

Support Engineer

• Determining the difference between service requests, incidents, and problems, and categorising ticket priorities based on business impact.
• Deciding on the most appropriate troubleshooting approach for intermediate technical issues within their competency level.
• Determining when a ticket or issue requires escalation to a Senior Analyst, Development team, or external vendor.
• Judging when to create or contribute to knowledge base articles or process documentation based on recurring issue patterns.
• Disarming the office security alarm when rostered for early shift.
• Identifying and flagging improvement opportunities to the Support Desk Manager for consideration.

Junior Technical Support Analyst – Level 2

Human Resources

• Serve as an accessible, visible HR resource for employees and managers, contributing to a positive, inclusive workplace culture across PAR’s North America footprint.
• Support meaningful employee lifecycle moments — onboarding, role changes, leaves of absence, and offboarding — ensuring a consistent and engaging experience.
• Facilitate awareness and adoption of People programs, including engagement surveys, recognition initiatives, and policy updates.
• Identify and escalate emerging organizational trends, culture signals, or workforce risks to People Strategy Partners in a timely manner.
• Act as the first point of contact for employee concerns, workplace conflicts, and HR policy questions, providing timely, objective, and empathetic guidance.
• Conduct and document preliminary investigations into employee relations matters; partner with legal counsel and senior HR on complex or sensitive cases.
• Interpret and consistently apply HR policies in accordance with applicable federal, state/provincial, and local employment laws across U.S. and Canadian jurisdictions.
• Maintain accurate case records in PAR’s HR case management system and contribute to trend reporting to proactively surface recurring issues.
• Support managers through all stages of the performance cycle — goal-setting, mid-year check-ins, and year-end reviews — ensuring consistency and fairness across the business.
• Deliver seamless HR operations and maintain the integrity of our people systems and processes.
• Drive continuous improvement by finding smarter, more effective ways to support employees and managers.

Senior HR Generalist

Customer Success Manager

• Help some of the industry's fastest-growing restaurant brands unlock more value from the PAR platform and achieve their business goals.
• Drive adoption, strengthen customer relationships, identify growth opportunities, and help customers scale with confidence.
• Work at the intersection of strategy, technology, and customer partnership, creating measurable impact for your customers while contributing directly to retention, expansion, and long-term success.

Associate Customer Success Manager

Product Manager

• Product Strategy: Work with the broader product team to define product vision, strategy and roadmap aligned with business goals. (participate in big room planning, etc.)
• Market Research: Conduct market and competitive analysis to identify trends, opportunities, and threats. Use insights to inform product development and positioning.
• Requirements: Work with the product, customer, support and sales teams, along with other stakeholders, to translate market problems into solution requirements. Write well described features and stories with clear acceptance criteria.
• Product Development: Partner with engineering and design teams for the timely delivery of high-quality market solutions.
• Communication: Ensure product updates, timelines, and outcomes are communicated to stakeholders and executives. Manage cross-functional expectations, to foster alignment across the organization and for customers.
• Outcome Analysis: Monitor user feedback and use data to drive continuous improvement and inform future product decisions.
• Collaboration: Foster strong working relationships with cross-functional teams, including product, marketing, sales, and customer support, to ensure product success.
• Backlog Management: Own product backlogs drafting, refining, and prioritizing user stories.
• Agile Leadership: Actively participate in all Scrum related events as the Product Manager; leading refinements, removing impediments, and making real-time decisions.
• Product Expertise: Understand and communicate product details as they are today and the vision for the future.
• Prioritization: Effectively balance product value, urgency, opportunity, cost and risk in all product decisions.

Analyst

• Lead analysis and administration of core total rewards programs such as retirement, equity, and other perks/benefits, ensuring competitiveness, compliance, and operational excellence.
• Support the design, analysis, and rollout of total rewards programs, including compensation, benefits, equity, and recognition, to align with business strategy and employee engagement.
• Conduct benchmarking, financial modeling, and ROI analysis to inform program decisions and continuous improvement.
• Collaborate across HR, Finance, Legal and People Operations to ensure governance, compliance, and seamless program execution.
• Assist with M&A due diligence and integration, analyzing acquired programs and helping harmonize benefits and equity structures.
• Develop dashboards and reports that track program performance, utilization, and employee sentiment, providing insights for leadership.
• Leverage data and emerging AI tools to automate analysis and enhance accuracy and insight generation.

Total Rewards Analyst

• Define and execute the strategic vision and roadmap for the payment platform
• Deliver innovative solutions tailored to food service and retail ops
• Align product development with market opportunities and customer value
• Translate business needs into technical requirements
• Identify and execute cross-sell opportunities across PAR’s ecosystem
• Oversee daily platform operations ensuring reliability and performance
• Drive operational KPIs and continuous improvement
• Manage risk, compliance, and fraud prevention for food/retail environments
• Build strong partnerships with processors, banks, and regulators
• Optimize costs and develop bundled solution strategies
• Build and lead high-performing product and ops teams
• Cultivate a culture of innovation and customer-centricity
• Align cross-functional teams across Sales, Eng, Marketing, and Legal
• Represent PAR at industry events and with executive stakeholders
• Develop team objectives, incentive plans, and growth opportunities