Payments Manager, Merchant Onboarding

PAR Technology

Payments Manager leading merchant onboarding and ensuring compliance at PAR Technology. Overseeing onboarding processes and leveraging AI for efficiency across payment operations.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $107,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end merchant onboarding processes, including payment gateway operations and compliance requirements. Proficient in leveraging AI tools to enhance operational workflows and improve onboarding efficiency.

Highest-signal resume keywords

Merchant Onboarding ManagementPayment Gateway OperationsKYC/KYB ComplianceAI Tool UtilizationCross-Functional Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment OperationsMerchant AcquiringProcessor ConfigurationOnboarding Project ManagementData AnalysisSLA Metrics MonitoringQuality AuditsDocumentation ManagementTraining Material DevelopmentRegulatory Compliance

Soft Skills

Excellent CommunicationTeam ManagementProblem SolvingStakeholder EngagementCuriosity and Adaptability

Tools & Technologies

AI ToolsSalesforceOnboarding ToolsProject Management Tools

Industry Keywords

Fintech OperationsIntegrated PaymentsRestaurant PaymentsHospitality PaymentsCard Network Rules

About the role

Key responsibilities & impact

Own end-to-end onboarding execution from commercial handover to go-live, ensuring every merchant is accurately configured and ready to transact on time
Coordinate across Sales, Underwriting, Compliance, and Product to keep onboarding timelines on track and escalations resolved quickly
Serve as the direct point of contact for merchants during onboarding — setting clear expectations, communicating status proactively, and resolving issues before they become blockers
Manage account configuration including processing parameters, settlement structures, gateway provisioning, and reporting setup
Maintain a clean handoff to the post-go-live stabilization team, ensuring full documentation of each merchant's setup
Leverage AI tools to streamline merchant communications, automate status tracking, and accelerate configuration workflows wherever possible
Serve as PAR's internal center of expertise on payment gateway operations, merchant acquiring, and onboarding compliance requirements (KYC/KYB, card network rules, tokenization, regulatory standards)
Advise Sales and Account Management on how to structure deals that are commercially attractive and operationally executable
Build and maintain onboarding playbooks, process documentation, and training materials — using AI-assisted tools to keep them current, searchable, and scalable
Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement; apply AI-driven analytics to surface patterns and prioritize fixes faster
Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements
Stay current on emerging AI applications in payments and onboarding, and bring forward concrete recommendations for adoption
Manage, coach, and develop a team of two onboarding specialists through regular 1:1s, performance feedback, and skills development
Actively build your team's AI fluency — embedding AI tools into daily workflows and creating space to experiment, learn, and iterate
Monitor team workload, queue health, and SLA adherence — escalating where needed and removing blockers proactively
Conduct regular quality audits on onboarding work to ensure accuracy and compliance readiness

Requirements

What you’ll need

4–8 years of experience in payments, payment operations, merchant onboarding, fintech operations, or a related field
Deep working knowledge of payment gateways, merchant acquiring, and processor configurations
Hands-on experience with KYC/KYB processes and payment compliance requirements
Proven ability to manage complex, cross-functional onboarding projects with multiple stakeholders and tight timelines
Experience in restaurant, hospitality, POS, or integrated payments environments strongly preferred
Strong commercial instincts — you understand how onboarding decisions affect merchant satisfaction, revenue, and long-term retention
Demonstrated curiosity and comfort with AI tools; experience applying AI to improve operational workflows is a meaningful plus
Excellent communication skills; comfortable engaging directly with merchants and senior internal stakeholders alike
Prior experience managing or mentoring a small team
CRM experience (Salesforce preferred); familiarity with onboarding or project management tools a plus

Benefits

Comp & perks

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