Senior HR Generalist

PAR Technology

Senior HR Generalist serving as a frontline people partner embedded in PAR’s People Operations team. Supporting employee experience and performance management across a multi-state workforce.

Posted 7/10/2026full-timeNew Hartford • New York • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as an accessible, visible HR resource for employees and managers, contributing to a positive, inclusive workplace culture across PAR’s North America footprint.
Support meaningful employee lifecycle moments — onboarding, role changes, leaves of absence, and offboarding — ensuring a consistent and engaging experience.
Facilitate awareness and adoption of People programs, including engagement surveys, recognition initiatives, and policy updates.
Identify and escalate emerging organizational trends, culture signals, or workforce risks to People Strategy Partners in a timely manner.
Act as the first point of contact for employee concerns, workplace conflicts, and HR policy questions, providing timely, objective, and empathetic guidance.
Conduct and document preliminary investigations into employee relations matters; partner with legal counsel and senior HR on complex or sensitive cases.
Interpret and consistently apply HR policies in accordance with applicable federal, state/provincial, and local employment laws across U.S. and Canadian jurisdictions.
Maintain accurate case records in PAR’s HR case management system and contribute to trend reporting to proactively surface recurring issues.
Support managers through all stages of the performance cycle — goal-setting, mid-year check-ins, and year-end reviews — ensuring consistency and fairness across the business.
Deliver seamless HR operations and maintain the integrity of our people systems and processes.
Drive continuous improvement by finding smarter, more effective ways to support employees and managers.

Requirements

What you’ll need

4-7 years of progressive HR experience spanning employee relations, performance management, and HR generalist functions.
Working knowledge of U.S. federal and multi-state employment law (Title VII, ADA, FMLA, FLSA)
Demonstrated ability to advise managers on employee situations, policy interpretation, and workplace concerns with sound, independent judgment.
Experience conducting or supporting workplace investigations and documenting findings in a clear, objective manner.
Strong coaching and communication skills; comfortable facilitating conversations with employees and managers at all levels.
Proficiency with HRIS and case management platforms (ADP, Freshservice, or equivalent).
Bachelor’s degree in human resources, Business Administration, or a related field, or equivalent combination of education and experience.

Benefits

Comp & perks

Health insurance
Bonuses
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Employee RelationsPerformance ManagementWorkplace InvestigationsPolicy InterpretationHR Generalist Functions

Soft Skills

Coaching SkillsCommunication SkillsEmpathyJudgment