Pantheon Platform

Software Engineer

• Design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools
• Translate ambiguous business requirements into complete, scalable technical solutions
• Lead the technical design and deployment of medium to large-scale features independently
• Take business requirements with some ambiguity and implement complete solutions
• Proactively identify and manage cross-functional dependencies
• Serve as technical reviewer for junior application developer submissions
• Configure and maintain Salesforce declarative development and Zendesk workflows
• Administer and optimize sales engagement tools
• Perform and drive proactive system maintenance
• Cross-train on adjacent systems to increase team flexibility
• Drive improvements to assigned systems
• Build quality configurations with peer reviews, testing, proper rollout, and monitoring
• Provide second-level support and maintain technical documentation
• Mentor and guide 1-2 junior application developers

Senior Application Developer – CRM Systems

Sales Engineer

• Lead technical strategy and execution on Pantheon's most complex enterprise opportunities, including multi-product portfolio deals, competitive displacements, and large-scale migrations.
• Develop and deliver tailored technical narratives, demos, POCs, and proof-of-value engagements for strategic accounts.
• Build and present technical proposals, RFP responses, and TCO analyses for high-value pursuits.
• Navigate complex buying committees across developer, marketing, and CIO/CTO personas.
• Partner with Professional Services, Customer Success, and Product to ensure technical feasibility and successful handoffs.
• Capture and codify successful technical strategies from complex enterprise deals, establishing new playbooks and global best practices for the broader Sales Engineering organization.
• Act with broad independence, making key decisions to define and shape organizational and functional standards, while leading complex, large-scale projects that influence GTM strategy and product roadmap across functions.
• Act as a trusted advisor, establishing systems for customer feedback loops to proactively identify and propose solutions for new problem spaces.
• Define and build scalable systems for Sales Engineer enablement and continuous improvement across the organization.
• Represent Pantheon within the broader technical community — defining Pantheon’s technical narrative on modern web architecture and field enablement.
• Provide deep, continuous mentorship and coaching to Sales Engineers across the organization, raising the bar for technical quality and strategic engagement on complex opportunities.

Principal Sales Engineer

Operations

• Manage the Partner Lifecycle: Lead partner enrollment and vetting via the partner portal, and oversee the end-to-end deal registration and verification process.
• Drive Technical Execution: Execute digest and alert messaging via customer communication platform, and manage recruitment campaigns across email and in-app channels in collaboration with Partner Marketing.
• Build Reporting Infrastructure: Develop and maintain agency-by-agency pipeline reporting, referral validation, and fee reconciliation processes.
• Optimize Systems: Manage Salesforce data integrity and linkages to support account planning and weekly pipeline reviews.
• Enable Automation: Partner with Product, Design, and Engineering (PDE) to build and test our low-touch customer lifecycle and automate manual verification processes (like /.well-known and TXT records).
• Create Operational Playbooks: Document internal processes and build the operational framework for our Gold, Silver, and Bronze partner tiers.

Partner Operations Manager

Analyst

• Serve as a trusted strategic adviser to Sales on Enterprise deal-related matters, including high-value, multi-year, and non-standard transactions.
• Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning — acting as the escalation point for the most complex or high-impact deals.
• Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels. Identify patterns in exceptions and recommend policy updates accordingly.
• Own the queue and approval process for sales orders, escalating as required and refining escalation frameworks to improve speed and clarity.
• Work closely with Sales Management, Finance, Legal, and Support teams to influence deal strategy and shape commercial terms.
• Champion best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues and leading cross-functional initiatives to resolve them.
• Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency. Present insights and recommendations to leadership to inform pricing strategy and deal governance.
• Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices. Develop and maintain training materials and documentation.
• Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines. Proactively flag risks and propose guardrails for new deal models or go-to-market motions.
• Mentor and support Deal Desk team members, providing guidance on deal review, process adherence, and professional development.

Senior Deal Desk Analyst

Solutions Engineer

• Define Pantheon-specific Next.js architecture patterns, playbooks, and reference implementations.
• Build reusable code templates, starter kits, and migration tools to streamline internal delivery.
• Establish standards for deployment, monitoring, and performance optimization on Pantheon infrastructure.
• Lead workshops and training sessions to upskill the Professional Services team.
• Create internal documentation, knowledge base articles, and enablement resources.
• Conduct technical discovery sessions with customers migrating from Frontend Sites or implementing Next.js.
• Assess existing architectures and create tailored migration strategies.
• Perform hands-on migration work, including code refactoring, platform updates, and deployment guidance.
• Advise on rendering strategies (SSR, SSG, ISR), authentication, caching, CDN configuration, and other best practices.
• Document lessons learned and continuously refine playbooks based on real-world experience.
• Work with Product and Engineering teams to provide customer feedback and platform improvement recommendations.
• Partner with Sales to scope Next.js opportunities and support pre-sales technical discussions.
• Collaborate with Customer Success to define success criteria, health metrics, and post-launch guidance for Next.js customers.

Senior Solutions Architect

Security Engineer

• Implement “Security by Design” within agile software development and cloud-native environments.
• Act as a Subject Matter Expert (SME), mentoring, coaching, and supporting all security engineering efforts across the organization.
• Define, organize, and implement application security policy, process, standards, and guidelines.
• Helping engineering teams design and build high-performing, secure applications by mitigating security issues in a risk-based manner.
• Define, document, and champion processes and practices for a secure Software Development Life Cycle (SDLC).
• Be a driving force in establishing a strong security culture within platform engineering teams.
• Lead Threat Modeling as a core principle for the Secure by Design strategy.
• Conduct Secure Code and Architecture Design Reviews, including threat modeling and technology/risk-based assessments.
• Automate application security testing and controls, integrating them directly into the CI/CD pipelines.
• Responsible for the deployment, operation, and tuning of security tools (SAST, DAST, IAST, and CSPM), with a focus on platforms like CodeQL and Wiz.io.
• Partner with engineering to effectively prioritize and remediate identified vulnerabilities.
• Manage tools for Software Composition Analysis (SCA) to ensure supply chain security. Coordinate internal and external Penetration Testing activities with the Security Operations team.

Staff Security Engineer

Product Designer

• Define the UX and UI vision and strategy for Pantheon's new product initiatives
• Actively designing while also shaping the overall design direction across our product portfolio
• Influence product strategy and roadmap from a user-centered perspective, partnering with executive leadership to bring new products from concept to market
• Lead research into emerging design trends and technologies
• Oversee the evolution of our design system
• Champion the user's voice at all levels of the organization
• Leverage AI tools to amplify design velocity
• Drive organizational change and process improvements to enhance design maturity across Pantheon