Revenue Operations Manager – Support & Services

Pantheon Platform

Revenue Operations Manager driving operational excellence across Support and Professional Services at Pantheon. Building processes and reporting infrastructure for efficient customer experiences.

Posted 6/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $154,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with Services and Support leadership to define and operationalize delivery models, capacity planning, and resource allocation
Support annual and quarterly planning: staffing models, utilization targets, service-level commitments, and coverage alignment for onboarding, implementation, and support teams
Build and optimize reporting on services delivery, support performance, CSAT, time-to-value, and escalation trends
Lead root-cause analysis on support escalations, services delivery gaps, and onboarding friction to identify systemic improvement opportunities
Translate operational data into actionable insights for Services and Support leaders to improve efficiency and customer experience
Partner with RevOps peers to ensure smooth handoffs across Sales, CS, and Services functions — particularly around onboarding and implementation workflows
Work closely with Enablement to ensure systems and processes are embedded in day-to-day Support and Services workflows
Manage and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross-functionally on systems that span the revenue cycle

Requirements

What you’ll need

6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations in a B2B SaaS environment
Familiarity with services delivery models: professional services, onboarding, implementation, and/or technical support operations
Strong analytical and modeling skills — comfortable building utilization models, SLA tracking, escalation analyses, and capacity plans
Ability to synthesize complex data into clear recommendations and business narratives
Excellent project management skills with experience driving cross-functional initiatives
Strategic thinker who can balance long-term planning with hands-on execution
A hands-on ownership mindset

Benefits

Comp & perks

Industry competitive compensation and equity plan
Flexible time off, sick days, and 13 paid holidays
Comprehensive medical insurance including Health, Dental, and Vision
Paid parental leave (plus fertility, adoption, and other family planning benefits)
In-office workspace
Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
Events and activities both team-based and company-wide that inspire, educate, and cultivate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

capacity planningresource allocationreportingroot-cause analysisutilization modelsSLA trackingescalation analysescapacity plansdata synthesisproject management

Soft Skills

analytical skillsstrategic thinkingcross-functional collaborationownership mindsetcommunicationproblem-solvingleadershiporganizational skillscustomer experience focusinitiative driving