Outreach

Marketing Operations

• Own and evolve the existing marketing technology stack, including day-to-day system management, troubleshooting, and ensuring accurate data flow between platforms.
• Drive continuous optimization of our marketing tools and platforms (e.g., Salesforce, Marketo, 6sense, LeanData, etc.), proactively identifying opportunities to improve performance, scalability, and business impact.
• Own data strategy across marketing systems, including data collection, segmentation, governance, and analysis to enable highly targeted, personalized campaigns.
• Lead and influence seamless integration between marketing technology and adjacent systems (sales, customer support, product, etc.), ensuring alignment across the GTM.
• Implement, oversee, and scale marketing campaigns to streamline lead generation, nurturing, and conversion processes.
• Collaborate cross-functionally with content, design, growth, and digital marketing teams to develop high-impact, data-driven campaigns.
• Define and maintain end-to-end processes to measure and track marketing performance (lead flow, lead routing, scoring, and lifecycle stages), ensuring clean handoffs, consistent attribution, and actionable reporting.
• Establish robust reporting mechanisms to measure and analyze the effectiveness of marketing campaigns, providing insights and recommendations for continuous improvement.
• Develop and maintain program documentation, including project plans, timelines, and status reports.
• Ensure marketing technology practices comply with data privacy regulations (e.g., GDPR, CCPA) and industry standards.

Senior Marketing Operations Manager

Financial Planning and Analysis

• Support the development of accurate and timely budgets, forecasts, and long-range plans. Suggest opportunities to improve forecast accuracy and forecasting processes
• Support the Accounting team’s monthly and quarterly close processes
• Prepare monthly budget to actual results and other key financial analyses and report on results to key stakeholders
• Build strong cross-functional relationships with business partners across G&A and communicate with business partners regarding personnel and other expense requests
• Work on the preparation of Board of Directors materials, executive management presentations and reports, and project-based analyses that summarize business performance with recommendations for necessary actions or changes

Financial Analyst – Corporate

Manager

• Own daily advocacy operations including intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting
• Maintain accurate customer profiles, permissions, and engagement history within the reference management system
• Produce and manage customer stories and reference assets including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements
• Work directly with customers to capture and translate success stories into compelling marketing assets
• Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success
• Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support
• Support measurement of advocacy impact on sales acceleration, engagement, and brand awareness
• Proactively identify and solve challenges in advocate recruitment, program participation, and content development to maximize advocacy outcomes

Customer Advocacy Manager

Account Manager

• Build and grow executive and field-level relationships with key existing partners (AWS, Microsoft, GSIs such as Accenture)
• Identify opportunities to expand existing partnerships through new solution plays, geographies, and business units
• Develop and execute joint business plans aligned to mutual growth objectives
• Identify, recruit, and onboard new hyperscaler and GSI partners aligned to strategic priorities
• Define partnership value propositions, engagement models, and joint GTM plans for new partners
• Accelerate time-to-value for new partners by establishing early co-sell and pipeline generation motions
• Design, launch, and scale co-sell motions with both existing and new partners
• Drive partner-sourced and partner-influenced pipeline through account mapping, joint prospecting, and coordinated sales plays
• Enable Outreach sales teams on how to effectively engage with hyperscaler and SI partners
• Build and deliver playbooks, training, and tools to drive field alignment and partner engagement
• Collaborate with partners on joint go-to-market initiatives, including campaigns, events, and industry solution plays
• Own and track partner-driven pipeline, revenue, and co-sell metrics across both existing and new partners
• Establish KPIs and reporting to measure success, partner ramp, and ongoing performance
• Provide regular updates and insights to senior leadership on partner impact and growth opportunities
• Stay current on hyperscaler and GSI strategies, ecosystem trends, and competitive landscape

Senior Partner Manager – Hyperscalers, System Integrators

• Build and grow executive and field-level relationships with key existing ISV and technology partners.
• Identify opportunities to expand existing partnerships through new integrations, solution plays, and joint use cases.
• Develop and execute joint business plans aligned to mutual growth objectives.
• Identify, recruit, and onboard new ISV and technology partners aligned to strategic priorities.
• Play a key role in building the Outreach MCP Marketplace by sourcing, evaluating, and activating partners.
• Define partnership value propositions, integration strategies, and joint GTM plans for new partners.
• Accelerate time-to-value for new partners through structured onboarding and early co-sell and pipeline generation motions.
• Design, launch, and scale co-sell motions with both existing and new partners.
• Drive partner-sourced and partner-influenced pipeline through account mapping, joint prospecting, and coordinated sales plays.
• Partner closely with sales leadership to ensure consistent execution of co-sell motions across regions and segments.
• Enable Outreach sales teams on how to effectively engage with ISV and technology partners.
• Build and deliver playbooks, training, and tools to drive field alignment and partner engagement.
• Act as the internal advocate for partners, ensuring alignment across sales, marketing, and product teams.
• Collaborate with partners on joint go-to-market initiatives, including campaigns, events, and industry solution plays.
• Support marketplace and integration strategies, including co-development opportunities with technology partners.
• Own and track partner-driven pipeline, revenue, and co-sell metrics across both existing and new partners.
• Establish KPIs and reporting to measure success, partner ramp, and ongoing performance.
• Provide regular updates and insights to senior leadership on partner impact and growth opportunities.
• Stay current on hyperscaler and GSI strategies, ecosystem trends, and competitive landscape.
• Identify whitespace opportunities for new partnerships and expansion areas within existing partners.

Senior Partner Manager – ISVs, Technology Partners

Security Engineer

• drive security programs and execute security projects
• provide operational support for cross-functional teams
• translate complex technical, regulatory, and security requirements into structured programs and measurable outcomes

Technical Program Manager – Security

Customer Success Manager

• Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers
• Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams]
• Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy
• Champion the development and follow through on Value Plans that seed the success for your accounts across your book of business, including vetting alignment on these plans with your clients
• Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform
• Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green”
• Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership
• Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational
• Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies
• May partner with Account Executives in renewals and expansion; this includes taking a forward-looking view on upcoming renewals and enabling value driving programs early and often, while GRAE leads commercial conversations
• Perform other duties as assigned

Operations

• Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk.
• Act as an operational auditor to identify manual "toil" and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
• Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages.
• Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations.
• Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale.
• Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy.
• Direct management and mentorship of the engineering staff, focusing on career growth and technical standards.

Senior Manager, Corporate Operations

Recruitment

• Own full-cycle recruiting for People and G&A functions, partnering closely with leaders to define hiring strategy and attract exceptional talent.
• Partner closely with hiring leaders to define role requirements, interview strategies, and candidate profiles.
• Develop and execute creative sourcing strategies to attract high-quality and diverse talent.
• Manage multiple concurrent searches while maintaining a high bar for candidate quality and experience.
• Service as a trusted advisor to hiring managers by providing market insights, talent pipeline updates, and guidance throughout the hiring process.
• Use recruiting data and pipeline metrics to identify opportunities to improve hiring outcomes and speed.
• Partner with compensation and HR business partners to develop fair and competitive offers.
• Ensure a seamless and engaging candidate experience from initial outreach through offer and onboarding.
• Maintain strong operational rigor through accurate ATS management and structured hiring practices.
• Uphold confidentiality and discretion while recruiting for sensitive or internal organizational functions.

Senior Recruiter, G&A

Program Manager

• Turn data into action. Partner closely with the BI and data engineering teams while also performing independent data exploration, extraction and analysis to identify patterns, trends, and operational opportunities.
• Innovate and drive operational excellence. Proactively identify gaps, inefficiencies, and experience friction points across workflows, tools, and processes.
• Drive change with clarity, rigor, and empathy. Build and implement process frameworks and change management strategies that enable the organization to scale while maintaining operational excellence.
• Be a program owner from start to finish. Lead complex, cross-functional programs - from defining operational requirements and success criteria through launch, adoption, and ongoing measurement.
• Champion customer and agent experience. Bring strong customer empathy and a deep understanding of support operations to everything you build.

Support Operations Program Manager, Data and Analytics

Engineering Manager

• Help define and shape the vision, strategy and roadmap for the team
• Manage, coach, and mentor a team of highly skilled engineers into a high performing and self-organizing team
• Build a team culture of customer obsession, growth, trust and got-your-back spirit. Guide the team to use best quality practices while building amazing experiences, using your natural instinct to put the customer first
• Drive excellence by reviewing others’ work through code reviews and technical design reviews to provide meaningful feedback around code quality, performance, maintainability
• Engage with partner teams to help determine the priority of items on the team’s roadmap

Engineering Manager, Intelligence Tooling and Enablement

Backend Engineer

• Architect and evolve distributed, service-oriented systems with a focus on scalability and resiliency.
• Identify performance bottlenecks, systemic risks, and reliability gaps before they impact customers.
• Lead large, cross-team technical initiatives from concept through production.
• Drive planning, estimation, milestone tracking, and delivery discipline.
• Align engineering, product, and platform stakeholders to ensure successful execution.
• Break down complex systems into clean service boundaries and sustainable architectures.
• Raise the quality bar through strong testing, reviews, and operational excellence practices.
• Mentor senior engineers and elevate technical standards across the organization.

Senior Staff Software Engineer – Backend

• Leverage AI and technology to empower Technical Support Engineers at Outreach.
• Design, build, and own backend features for AI-driven support troubleshooting platform.
• Implement AI tools that improve TSE efficiency and automate workflows.
• Collaborate with peers and senior engineers to deep-dive into complex problems.
• Maintain a high quality bar while delivering incremental value.

Senior Software Engineer, Backend, Technical Support

• Leverage AI and cutting-edge technologies in technical support engineering
• Implement AI tools for TSE efficiency and workflow automation
• Integrate disparate tools into a unified interface
• Collaborate closely with the Engineering Manager to shape technical direction
• Ensure platform scalability and reliability while delivering continuous value
• Mentor senior and mid-level engineers

Staff Software Engineer – Backend, Technical Support

Support Engineer

• Design, build, and maintain backend services using Python.
• Develop and evolve RESTful APIs consumed by frontend and internal tools.
• Build data ingestion and processing pipelines for unstructured and semi-structured data, including: emails, chat transcripts, call or meeting transcripts, internal documentation
• Contribute to GenAI workflows such as retrieval, summarization, and reasoning.
• Ensure backend services are reliable, observable, and production-ready
• Build and modify frontend components as needed for internal tools.
• Implement simple, intuitive user workflows for: submitting context or issues, viewing AI-generated insights and recommendations, navigating supporting data and sources.
• Work with modern frontend frameworks (e.g., React or similar.)
• Ensure frontend components integrate cleanly with backend APIs.
• Write clean, maintainable, and well-tested code across the stack.
• Participate in and contribute to code reviews.
• Follow best practices for error handling, logging, and testing.
• Maintain a high quality bar for both backend and frontend code.