Outreach

Director

• Define and develop Outreach’s corporate development strategy aligned with long-term growth objectives
• Identify acquisition, investment, and partnership opportunities that expand product capabilities, market presence, and technical differentiation
• Conduct market landscape analysis to inform build vs buy decisions
• Lead end-to-end M&A execution including target sourcing, valuation modeling, diligence coordination, negotiation, and deal structuring
• Build detailed financial models and present investment recommendations to executive leaders and BoD
• Drive post-merger integration planning and execution
• Ensure cultural alignment and operational continuity
• Establish synergy targets and track performance post-close

Corporate Development Director

Sales Development Rep

• Running the day-to-day activities of a Sales Development team and maintaining Outreach processes
• Coaching a team of SDRs to optimum performance
• Achieving team-based quotas Identifying, recruiting, interviewing, and hiring sales talent and continually “raising the bar” with each new hire
• Co-designing and co-presenting training curriculum
• Organizing and deploying team resources in accordance with department and company strategies
• Maximizing workflow within the department
• Mentoring your team members to create clear paths toward their own career goals
• Identifying problems and proactively creating comprehensive plans of action to present to senior management
• Collaborating with the Account Executive department to ensure a smooth hand-off of new opportunities, and reviewing the quality of sales opportunities on a regular basis
• Creating sales development resources including, but not limited to, call scripts and prospecting emails to ensure the consistency and effectiveness of our messaging
• Measuring and reporting against KPIs, as well as creating reports as needed or requested by senior management
• Preparing for and contributing to status or ad hoc meetings
• Delivering upon other responsibilities as deemed appropriate by senior management

Sales Development Manager

Research Scientist

• Building AI-powered systems that process voice streams and real-time transcriptions to extract structured intelligence, contextual signals, and actionable insights.
• Engineering high-availability AI pipelines across distributed, cross-team components to ensure reliable, low-latency agentic workflows.
• Collaborating with stakeholders to ensure customers have the AI-driven capabilities and tools they need to succeed on the Outreach platform.
• Rapidly prototyping ML and LLM solutions to validate approaches and accelerate iteration on complex, ambiguous problems.
• Optimizing across the stack to maximize ROI for key pain points, from model architecture to service orchestration.
• Contributing to Outreach's most visible AI surfaces, shaping how customers experience our next-generation agentic AI capabilities.

Senior Applied Scientist

General Counsel

• Negotiate, draft, and review commercial agreements, primarily customer AI SaaS master service agreements, non-disclosure agreements, data processing addendums, security and AI terms
• Gather internal feedback from other reviewers in the customer contracting process – work with sales and business teams to identify requests and determine with internal departments the best approach to meeting those needs
• Protect customer data and personal data by ensuring contract terms align with Outreach’s obligations under GDPR, CCPA/CPRA, UK privacy law, and the EU AI Act
• Enforce organizational contract policies and procedures
• Assist in the evaluation and updating of company document templates
• Partner with Sales, Revenue Operations, and Deal Desk to gather internal feedback, resolve contracting bottlenecks, and accelerate time-to-close
• Identify and implement improvements to contract workflows, templates, and playbooks to increase efficiency as deal volume scales
• Support other legal team projects as needed, including negotiating vendor and partner agreements

Commercial Counsel

Account Manager

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
• Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention.
• Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
• Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers
• Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams]
• Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams, as needed.
• Engage with operations teams and multi-thread within accounts to reach key decision makers.
• Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless and high-quality implementation.
• Update and manage systems of record, including Outreach, Salesforce (SFDC), and other relevant tools, to ensure data accuracy and support effective client relationship management.
• Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green”
• Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
• Act as the primary point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
• Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational
• Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies
• Perform other duties as assigned.

Account Manager, Commercial

• Prospect & Engage: Identify and engage senior decision-makers (C-suite, VPs, Directors) across global organizations using a multi-channel approach (email, phone, LinkedIn, and events).
• Account Research: Conduct deep account mapping to understand business models, pain points, organizational structures, and regional decision-making processes.
• Personalized Outreach: Craft tailored outreach sequences that resonate with diverse markets and stakeholder priorities.
• Qualification: Lead discovery conversations to assess business needs, timelines, and fit before handing opportunities to Global Account Executives.
• Collaboration: Partner with regional marketing and sales teams to refine messaging, share market insights, and improve conversion rates.
• CRM Management: Maintain clean and accurate data in Salesforce (or your CRM) to track engagement and pipeline performance.
• Market Intelligence: Stay current on global market trends, competitive activity, and industry changes that influence buying behavior.

Global Sales Development Representative

Account Executive

• Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives.
• Mitigate Churn and Contraction: Build and maintain robust, long-term relationships with key decision-makers across all relevant countries. Ensure high levels of customer engagement, satisfaction, and loyalty.
• Lead Complex Negotiations: Guide high-stakes contract negotiations with C-level executives, procurement, and legal teams, ensuring mutually beneficial deal closures.
• Cross-Functional Collaboration: Work closely with internal teams—Marketing, Product, and Customer Success—to ensure smooth delivery of services. Act as a strategic leader, effectively communicating and structuring sales plans in collaboration with key internal stakeholders.
• Engage with Partners: Understand the partner landscape around your global accounts, identifying allies or competitors, and incorporating strategic sales approaches to navigate complex multinational partnerships.
• Competitive Mindset: Stay informed about the competitive landscape in key countries and regions, developing strategies to outmaneuver competitors.
• Multi-Cultural Perspective: Effectively engage with senior executives across multiple countries, understanding the cultural nuances and leadership styles in each region. Demonstrating cultural adaptability is essential in establishing trust and credibility.
• Client Growth Mindset: Demonstrate a deep understanding of your clients' business environments, including industry and market trends. Be adept at analyzing public documents, researching competitors, and translating this information into actionable sales strategies.
• Data Hygiene: Meticulously maintain accurate and up-to-date records of sales activities, client interactions, forecasts, and pipeline data in CRM systems.
• AI Adaptability: Demonstrates a growth mindset with a willingness to learn, adapt, and effectively leverage emerging technologies, including AI-driven tools and platforms, to enhance productivity, customer engagement, and business outcomes.
• International Travel: Be prepared to travel internationally as required.
• Additional Duties: Perform other responsibilities as needed.

Global Account Director

Full-stack Engineer

• Today, data is everywhere, but only those who truly know how to use it effectively will succeed.
• Outreach believes there are large swaths of value still locked in sales operations data and we are putting an effort behind building out the best team to help Outreach and our customers succeed through the use of data.
• As our customer base grows, the desire for more insights, better coaching, and improvements in efficiencies outpace the supply.
• The Analytics team is focused on Analytics, Coaching Insights and Workflow optimization.
• This is a critical role that has a unique chance to build outcome-driven reports and analytics to guide our customers, improve their productivity and have a bigger impact on their revenue growth.
• This is a growing team within Outreach. This role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards.
• This team will work closely with Data Science to leverage models for optimization, as well as develop their own models, the Data Platform team to shape data efficiently, the Product Management and User Interface Designers to surface data in an effective way.

Senior Software Engineer, Analytics Platform

Support Engineer

• Working both independently and as a team, in a fast-paced environment, directly with our customers
• Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
• Providing articulate, high-quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
• Collaborating with teams across different departments
• Software tools and systems you’ll use daily: Outreach, GSuite, Zendesk, Slack, Salesforce, Twilio

Technical Support Engineer – Afternoon/Evening Shift

Product Manager

• Work with internal & external customers and stakeholders to unlock opportunities for Kaia experience
• Collaborate closely with Data Science to drive and scale Agentic AI initiatives
• Work with research, design, and engineering partners to build differentiated experiences
• Partner with marketing and GTM teams to rollout the features in a timely and impactful manner
• Leverage data to deeply understand user needs, drive prioritization, and measure product success

Principal Product Manager, Conversation Intelligence

Security Engineer

• Own and continuously improve our email security posture, including configuration hardening, policy management, abuse reduction, and safe enablement of business workflows.
• Design, implement, and tune Data Loss Prevention (DLP) controls to reduce accidental and intentional data exposure across endpoints and collaboration workflows (e.g., email and file sharing).
• Lead the vulnerability and patch management program for corporate endpoints and back-office systems—defining SLAs, improving coverage and accuracy, and driving remediation with IT and system owners.
• Own our endpoint security strategy for workstations, including baseline hardening, AV/EDR coverage and tuning, and continuous improvements to device posture.
• Own and lead phishing and account compromise prevention for employees, including training, periodic phishing tests, and responding to reports.
• Partner with IT and Security teammates to strengthen identity security in Okta and Entra, focusing on practical controls like MFA enforcement, conditional access patterns, and reducing over-privilege.
• Operate and improve core security tooling (e.g., AV/EDR, vulnerability management, security awareness and phishing simulation platforms), and establish metrics that clearly communicate coverage, risk reduction, and operational health.
• Provide senior technical leadership: influence standards, write clear documentation and runbooks, and drive cross-functional execution without relying on incident response ownership as the operating model.

Senior Staff Security Engineer, Corporate Security

• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
• Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
• Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
• Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
• Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
• Manage and close renewals at a high rate to protect revenue retention.
• Develop plans to mitigate churn or contraction, when surfaced.
• Discover, nurture, and close expansion opportunities within your customers.
• Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
• Provide impeccable customer service in all interactions.
• Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.

Senior Client Account Executive, EMEA

Sales Operations Manager

• Onboarding: Help new hires get to productivity faster—and with confidence. You’ll support and evolve onboarding programs tailored to different segments, ensuring consistency in how reps ramp and deliver value early.
• Skill Development & Manager-Led Coaching: Turn training into execution. You’ll reinforce our sales methodology and support manager-led coaching programs that build real skill—not just knowledge. You’ll also partner with front-line managers & our sales coach to drive adoption and consistency in the field.
• Competitive Enablement: Partner with Product Marketing to equip the field to win in competitive moments. You’ll support the development of battle cards and competitive resources, while helping maintain a consistent rhythm of updates and feedback loops from the field.
• Outreach Excellence: Bring our product story to life. In partnership with Product Marketing and senior enablement leaders, you’ll help translate product innovation into clear, compelling messaging that reps can confidently take to market – while ensuring reps are adopting and use Outreach to gain credibility.
• Tool Training & Adoption: Maximize the impact of our GTM tech stack. You’ll drive adoption and effective usage of key tools (e.g., LMS, call intelligence, sales engagement, content platforms) to ensure reps are working efficiently and effectively.
• Sales Motion Excellence: Reinforce how we execute across the sales cycle. You’ll support the rollout and reinforcement of our sales process, pipeline management, and forecasting approach—ensuring reps have the tools and clarity to navigate deals effectively.
• Internal Communications: Reduce noise. Increase clarity. You’ll help ensure reps can easily find and apply the information they need—through well-structured content & playbooks, clear communication, and thoughtful content management.
• Continuous Improvement: Turn insights into action. You’ll analyze enablement engagement and performance data to identify gaps, inform improvements, and recognize what great looks like—partnering with GTM leadership to continuously raise the bar.

Sales Enablement Manager

• Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests
• Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level
• Escalating Tier 2 and Tier 3 issues effectively
• Owning and maintaining IT hardware and logistics. Hardware needs to be sent and received; this job role will be the primary source of handling IT logistical needs.
• Assisting the IT Department in various projects and tasks when needed

IT Support Analyst

Procurement

• Own and continuously improve the end-to-end purchase-to-pay (P2P) process within our Zip procurement environment
• Identify and implement automation opportunities and AI-driven enhancements across the procurement lifecycle to reduce friction and increase speed
• Iterate on current procurement policies, approval frameworks, and purchasing workflows that balance operational agility with financial controls
• Oversee cross-departmental P2P operations, ensuring consistent process adherence and a high-quality and efficient purchasing experience for business stakeholders
• Work in close partnership with Legal, Privacy, Cybersecurity, GRC, and Finance to ensure procurement processes reflect current compliance requirements and risk standards
• Train all Outreachers on process standards and serve as the internal subject matter expert on procurement best practices
• Identify opportunities to scale the function in alignment with organizational growth, including evolving tooling, workflows, and team capacity
• Serve as a visible and credible partner to senior leadership, advocating for procurement as a strategic business enabler
• Lead vendor relationship management and negotiating strategy on behalf of business partners
• Maintain due diligence policies and procedures to ensure vendors meet contractual, regulatory, and ethical requirements while assisting GRC, Privacy and security teams maintain critical documentation for related audits and compliance requirements
• Drive risk-based decision making across procurement actions, ensuring appropriate scrutiny is applied to vendor onboarding and ongoing relationships while balancing for speed/efficiency
• Collaborate with the Corporate Controller on budgeting, forecasting, and transparency while improving reporting to support data-driven decision making across the business
• Identify cost-saving opportunities without sacrificing speed or quality
• Build and maintain strong relationships with internal department leaders and stakeholders across Accounting, Legal, Finance, IT, and Security
• Partner with Accounting and FP&A for cash management and implement policies and processes to maximize vendor cash position
• Perform cost analysis and set appropriate benchmarks; work closely with Controllership & FP&A to align financial goals with procurement planning
• Bring proven expertise in negotiating software and technology contracts, including SaaS agreements, enterprise licensing, and multi-year commitments
• Experience negotiating with sub-processors and technology vendors who operate within or alongside our core platform, ensuring contractual terms align with Privacy, Security, and GRC requirements
• Familiarity with marketplace and cloud infrastructure partners such as AWS, GCP, and Azure, including an understanding of committed spend programs, enterprise discount structures, and co-sell or reseller arrangements
• Ability to assess total cost of ownership and ancillary costs associated with software purchasing, including implementation, integration, and ongoing utilization costs