Outreach

Technical Program Manager

• Drive impactful, scalable tooling. • Identify opportunities to streamline workflows and improve support systems through automation and custom-built tools. • Create and manage technical execution plans, mapping dependencies and coordinating delivery across engineering teams. • Turn data into action. • Analyze support and product data to identify insights, guide priorities, and measure success. • Partner with engineering on instrumentation, logging, and telemetry to ensure tools are reliable and generate high-quality insights. • Own the product lifecycle. • Define requirements, collaborate with engineering, and iterate through testing. • Validate end-to-end flows in staging, review API behaviors, and ensure integrations function across systems. • Enable operational and cross-functional excellence. • Use your understanding of relevant tools (Freshdesk, Zendesk, Salesforce, JIRA) to build systems that improve agent productivity and cross-team collaboration. • Apply systems thinking to understand upstream/downstream impacts and avoid regressions during integration. • Drive AI-powered innovation. • Identify opportunities for AI-driven improvements and help implement them thoughtfully. • Contribute to data readiness, model integration, and guardrails for safe, effective deployment. • Lead with clarity and momentum. • Ensure alignment, communication, and delivery across teams. • Surface risks early, manage RAIDs, influence technical decisions, and guide solutions that scale with long-term architectural needs.

Senior Technical Program Manager, Support Operations

Manager

• Own daily advocacy operations including intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting
• Maintain accurate customer profiles, permissions, and engagement history within the reference management system
• Produce and manage customer stories and reference assets including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements
• Work directly with customers to capture and translate success stories into compelling marketing assets
• Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success
• Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support
• Support measurement of advocacy impact on sales acceleration, engagement, and brand awareness
• Proactively identify and solve challenges in advocate recruitment, program participation, and content development to maximize advocacy outcomes

Customer Advocacy Manager

Business Operations

• Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives.
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes.
• Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities.
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows.
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.

Senior Technical Program Manager, Business Systems – GTM, CPQ

Product Marketing

• Positioning & Messaging – you and your team will promote and drive Outreach’s portfolio value proposition, differentiation, benefits, and use cases. You’ll engage with customers, prospects, and Outreach’s sales team to iterate on our Portfolio POV & messaging.
• Event, Web, Partner & Competitive messaging – you and your team will support event presentations, Sales kickoff content (as requested), and Outreach Unleash presentation content management, product launch messaging, partner presentations/messaging, and competitive positioning/messaging.
• Campaign Strategy – you and your team will support the market strategy & design campaigns to drive awareness & pipeline. You’ll partner with other marketing teams, including Demand Generation, ABM Campaign Ops, Customer Marketing, Digital & Web team, & Content to ensure tight messaging alignment and coordinate marketing campaigns with sales plays. You’ll also develop content to support campaigns, including blog posts, web pages, keynote presentation, customer stories, & white papers.
• Sales Playbooks & Persona Content - you’ll develop playbooks, plays & offers that support our enterprise GTM teams effectively communicate Outreach’s story and compel our buyers to choose Outreach. Additionally, you’ll build portfolio sales assets, and in concert with other Product Marketing leaders, industry and workflow level sales assets, content & tools to support reps & buyers.
• Enablement - partner with Enablement, Product, other Product Marketing leaders, and Partners to drive strong field enablement strategy.
• Leadership & Coaching - Experience in managing, mentoring and growing a team by creating a work environment that drives execution for Outreach programs to drive meaningful change.

Director, Portfolio Product Marketing

• Own GTM launch cycles, planning, and execution by managing complex and high stakes releases independently while ensuring successful launch outcomes.
• Build and execute comprehensive launch plans in close partnership with Product Management, Product Marketing, Marketing, Sales, Customer Teams, Enablement, Pricing & Packaging, Legal, Finance, and Partners.
• Provide executives and teams with timely updates on features and launches, identify and communicate risks, and discuss potential trade-offs with product and product marketing leadership.
• Facilitate cross-functional go-to-market alignment by acting as a partner and liaison across teams, overseeing and managing launch readiness, addressing timing discrepancies, identifying risks and dependencies, and ensuring the complete delivery of all required materials for each launch.
• Develop compelling, differentiated value propositions and product narratives that resonate across mid-market and enterprise audiences.
• Create and deliver messaging, positioning, demos, roadmap presentations, and storytelling for GTM teams and events.
• Build deep expertise in the Outreach AI Revenue Platform to become a leading internal subject matter expert on product capabilities and customer use cases.

Senior Product Marketing Manager – GTM Launch

• Lead Platform Services quarterly GTM launch activities that may be complex and include high-stakes offerings independently, ensuring successful outcomes.
• Develop expertise on the Outreach AI Revenue Platform and best practices; be known as product and customer subject matter expert.
• Develop strategic GTM plans for each release and execute in close collaboration with Product Management, Partners, Marketing, Enablement, Pricing & Packaging, Sales and Post-Sales teams.
• Liaise with the Partner team to identify strategic partner integration and co-marketing opportunities.
• Understand the competitive landscape to clearly articulate differentiators and gaps across Outreach Platform features and integrations.
• Deliver a strong bill of materials for each release to ensure we have the content to support go-to-market efforts beyond PMM.
• Collaborate with all areas of marketing to drive event content, product videos, demos, training materials, case studies, campaigns, and PR/AR to increase product awareness.

Senior Product Marketing Manager, Platform

Recruitment

• Management of the full life cycle hiring process.
• Manage multiple requisitions for a variety of roles, review resumes, identify qualified candidates, interview and guide candidates through the interview process.
• Ensure accuracy in job postings, candidate assessments, interview schedules, and offer letters. Maintain meticulous records in the applicant tracking system (ATS).
• Collaborate closely with hiring managers by proactively communicating with them on pipeline metrics, candidate details, market trends, recruitment strategy and interview training.
• Identify any adjustments that need to be made to find the right talent by using data to address any needs to pivot on the recruiting strategy quickly.
• Utilize the appropriate internal tools to provide fair and competitive offers while working with the business partner team, compensation team and hiring leaders.
• Ensure all recruitment activities comply with employment laws and company policies.
• Foster cross-departmental collaboration by working closely with hiring managers, HR teams, finance and additional internal partners to ensure a cohesive talent acquisition strategy.
• Ensure a positive engaging candidate experience from application to onboarding. Maintain regular communication with candidates, providing timely updates and feedback.

Recruiter

Solutions Engineer

• Own and govern global demo standards for the Solutions Consulting organization.
• Maintain and evolve the demo environment using Saleo and 1Mind, ensuring accuracy, freshness, and alignment with quarterly product releases.
• Design and maintain Golden Demos and modular demo assets across: Verticals: Telco, Manufacturing, Financial Services, SaaS & Buyer personas: CRO, RevOps, Field Sellers, SDRs
• Develop and maintain demo scripts, talk tracks, and storyline frameworks that support the full revenue funnel, from vision to Proof of Value.
• Ensure demo assets are consistently documented, versioned, and discoverable (e.g., Seismic, video libraries).
• Partner with Product, PMM, and Enablement to translate roadmap updates, betas, and early-access features into demo-ready narratives.
• Act as a strategic coordinator and editor for RFPs, RFIs, and formal proposal/questionnaire responses on priority opportunities.
• Ensure written proposals align tightly with demo narratives, value propositions, and customer evaluation criteria.
• Support go/no-go decisions on strategic proposals.
• Coordinate inputs across Sales, Security, Legal, Product, and other SMEs, maintaining clarity, accuracy, and on-time delivery.
• Maintain and continuously improve reusable proposal content, ensuring it reflects current product capabilities, security posture, and positioning.
• Help standardize proposal structure and messaging to reduce friction for the field while improving consistency and quality.
• Work effectively in a fast-paced dynamic environment, collaborating with individuals at all levels of the organization to ensure timely achievement of strategic objectives.

Senior Solutions Architect – Demo & Proposal

Support Engineer

• Handling escalated and complex technical issues from customers
• Identifying, validating, documenting bugs, and working with Engineering to triage and prioritize Bug submissions
• Contributing to continuing education for Technical Support Engineers
• Developing and implementing processes, training programs, and tools that help increase the effectiveness of the Technical Support Department to ensure delivery of an optimal support experience
• Collaborating closely with Product Management and Engineering on new product development and representing customer workflows and overall customer voice
• Serving as a single point of contact for large customer accounts, while leveraging the broader supporting team across the world to deliver quick and effective solutions to customer issues
• Participate in an on-call rotation for any major issues or outages, especially during off hours
• Achieve and maintain Subject Matter Expert (SME) status on assigned products/feature areas
• Being a primary resource for API & Developer Support issues from internal & external customers

Technical Support Engineer, Tier 3 Support - API

DevOps Engineer

• Working on team-wide projects and initiatives mostly focusing on improving the platform for which we are responsible
• Kubernetes clusters maintenance & improvements (EKS & AKS)
• Implementing new tools/projects (Karpenter, KEDA, Istio, ScaleOps, Ansible, ...)
• Improving our general infrastructure management by either replacing outdated parts or creating new ones from scratch
• Supporting & helping other engineers at Outreach
• Reacting to incoming requests/questions on a dedicated slack channel
• Participating in the on-call rotation. (On-call in our team is a team thing, no-one is left alone)
• Researching new cool & useful technologies that might help us on our mission

Senior Staff Site Reliability Engineer, Prague

Account Manager

• Relationship Management: Develop and maintain strong relationships with existing partners, understanding their business needs and aligning them with our solutions.
• Partner Development: Identify and recruit new partners to expand the partner network, ensuring they meet the company’s standards and strategic goals.
• Training and Support: Provide training and ongoing support to partners, ensuring they are well-equipped to promote and sell our products/services.
• Performance Monitoring: Monitor partner performance, set goals, and develop strategies to improve partner sales and engagement.
• Collaboration: Work closely with sales, marketing, and product teams to create and execute joint business plans with partners.
• Conflict Resolution: Address and resolve any issues or conflicts that may arise with partners, maintaining a positive and productive relationship.
• Reporting: Prepare and present regular reports on partner performance, sales metrics, and market feedback to senior management.
• Market Analysis: Stay informed about industry trends, competitor activities, and market changes to provide insights and recommendations for partner strategies.
• Pipeline Development: Generate partner sourced pipeline and revenue by developing go-to-market strategies with partners. Work closely with partners and Outreach sales teams to identify mutual prospects, resulting in new business meetings and partner sourced pipeline.

Partner Account Manager

Program Manager

• Build the future of support tooling.
• Turn data into action.
• Be a product owner.
• Champion support excellence.
• Bring empathy to innovation.
• Unleash the power of AI.
• Lead with clarity and momentum.

Senior Support Operations Program Manager

Consultant

• Owns the vision, strategy, and field operating model for Conversational Intelligence as a core pillar of the company’s AI strategy and sales methodology
• Define how the field uses CI, what “great” looks like
• Insights convert into action, partnering closely with Sales, Solutions Consulting, Enablement, Rev Ops, Product, Product Marketing, and Data teams
• Help build GTM CI playbooks and partner with Product for an enhanced user experience for various LOB personas

Lead Value Consultant, Communication Intelligence

Data Engineer

• Data is at the core of Outreach's strategy
• Use data to derive customer health scores and revenue dashboards
• Monitor operational metrics of AWS infrastructure
• Increase product engagement and user productivity through natural language understanding
• Power predictive insights and causal inference via experimentation
• Leverage data to understand customer needs and deliver new products

Senior Data Engineer

Customer Support

• Program Coordination: Support the execution of program areas, ensuring alignment with business goals and customer needs. Help track milestones, resolve blockers, and keep projects moving forward.
• Change Support: Identify opportunities for improvement and help mobilize teams to deliver change.
• Stakeholder Collaboration: Work with stakeholders across the organization to help define priorities, remove obstacles, and support program objectives. Facilitate regular syncs with product, engineering, marketing, operations, sales, and security.
• Reporting & Communication: Track performance and communicate updates to stakeholders. Prepare and refine slide decks, executive summaries, and enablement resources to support program initiatives and leadership updates.
• Customer Focus: Ensure the voice of the customer is considered in decisions and solutions.
• Operational Support: Help bring structure to ambiguity, streamline execution, and support continuous improvement.
• Materials Creation: Assist in developing and delivering presentations and supporting materials that drive clarity and alignment across teams.
• Day to Day Operations: Help drive execution of initiatives, track progress, and adjust plans as needed. Organize and drive recurring syncs with stakeholder groups, set agendas, and ensure meetings result in actionable outcomes. Document decisions and follow up on action items.
• Metrics & Reporting: Help define and monitor KPIs for your program area. Partner with BI to support dashboards or reporting cadences.
• Problem Solving: Identify gaps or opportunities for improvement and support discovery efforts.
• Enablement: Help create enablement materials (documentation, playbooks, training sessions) to scale knowledge.
• Customer Awareness: Stay close to customer feedback and market trends relevant to your program.