Technical Support Engineer

Outreach

Technical Support Engineer at Outreach providing quality support for SaaS customers. Collaborating with teams to improve customer experience and resolve technical issues.

Posted 7/9/2026full-timeSeattle • Washington • 🇺🇸 United StatesJunior💰 $60,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Working both independently and as a team, in a fast paced environment, directly with our customers
Managing inbound support emails, chats, and phone calls, as well as outgoing customer calls
Providing articulate, high quality support to customers by helping resolve support questions, identifying and reporting on trends and educating on best practices
Collaborating with teams across different departments
Software tools and systems you’ll use daily: Outreach, MS 365, FreshDesk, Slack, Salesforce, Twilio, Datadog, Sendgrid, G-suite

Requirements

What you’ll need

1-3+ years of technical support experience supporting a SaaS platform or Bachelor’s degree in related field
Excellent Written and Verbal communication skills
You have a demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers. You have a high attention to detail and you don’t just provide an answer to address a symptom, you solve the overall problem to prevent an issue from happening again.
You understand sales, you’re technical, communicate clearly, are driven for those around you (customers, peers, yourself) to excel and are ready to have a lot of fun in the process
Experience with the technologies we use, including some, but not limited to: Outreach, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, Datadog, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8

Benefits

Comp & perks

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportProblem SolvingAttention to DetailCustomer EducationTrend Identification

Soft Skills

EmpathyCollaborationDrive for ExcellenceArticulate Communication