Director, Product Management – Conversational Intelligence, Voice

Outreach

Director of Product Management leading product strategy for conversation intelligence and voice. Driving AI initiatives and managing product teams at outreach, an agentic AI platform for revenue teams.

Posted 7/9/2026full-timeSeattle • Washington • 🇺🇸 United StatesLead💰 $210,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Define and own the product strategy for conversation intelligence, voice, and dialing
Deliver AI-native experiences and workflows, building on the latest model and technology advancements
Ship AI and ML features with world-class engineering, data science, and design teams that turn conversations into agentic actions
Lead discovery and roadmap sessions with key prospects and customers
Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices
Partner with product marketing to build enablement and positioning, thought leadership on agentic execution for go-to-market teams
Build deep understanding of customer feedback and product stickiness to inform prioritization and long-term bets

Requirements

What you’ll need

8+ years building great software with ownership of prioritization, trade-offs, and timelines; 2+ years managing product teams
Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and telephony infrastructure, speech-to-text and NLP pipelines, real-time audio and video processing
Proven ability to define long-term strategy while driving near-term product impact in fast-paced, entrepreneurial environments
Deep understanding of customer needs with strong drive to solve hard problems and demonstrated technical credibility with engineering teams
Strong cross-functional collaboration, influence, and communication skills with the ability to create clarity in complex, ambiguous domains
Bachelor's degree required; MBA or related graduate degree preferred
Prior B2B SaaS product experience

Benefits

Comp & perks

Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI and ML Feature DevelopmentSpeech-to-Text TechnologyNLP Pipeline ManagementReal-Time Audio ProcessingVoIP and Telephony InfrastructureProduct PrioritizationRoadmap DevelopmentData-Driven Decision MakingAgile MethodologiesCustomer Feedback Analysis

Soft Skills

Strong Communication SkillsInfluence and PersuasionProblem-SolvingClarity in AmbiguityCollaboration

Certifications

Bachelor's DegreeMBA or Related Graduate Degree