Otis Elevator Co.

Customer Support

• Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud
• Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate
• Work on other tasks as necessary such as elevator phone programming and continuous improvement activities

Customer Service Representative

Business Analyst

• Assess existing Business Processes, System Landscapes, and User Pain Points to understand problem statements and recommend technical solutions
• Facilitate Requirements Gathering Sessions with Business and Technical stakeholders
• Facilitate Functional Design Sessions with Business and Technical stakeholders
• Lead the documentation of Functional Design Specifications in the form of Epics, Features, and User Stories
• Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and prepare for Sprint Cycles
• Present live Product Demonstrations for enhancements being introduced into the solution
• Provide Support for QA + UAT Test Case Authoring and Execution Activities
• Review, Triage, and provide clarifications for System Bugs and Production Incidents
• Prepare System Release Notes to be distributed to End Users for training and change management purposes
• Assist with Sprint Planning Activities and send communications to stakeholders
• Participate in team retrospectives and help drive continuous improvement

Sales and CRM Business Analyst

Sales

• Lead the sales team in achieving short and long-term revenue targets
• Develop strategies for portfolio growth and customer engagement
• Collaborate with operational leads for effective sales and marketing strategies
• Monitor sales KPIs and manage sales activities and forecasts

Manager, Sales – Key Accounts

Manager

• Provide strategic leadership for environmental and safety compliance
• Partner with operations to identify and assess hazards
• Manage safety performance measures and documentation
• Train and coach line management on EH&S hazards
• Support operations with 50-75% travel in local region

Manager, EH&S

Accounts Payable

• Managing invoice processing
• Maintaining accurate financial records
• Supporting efficient workflow operations across AP and inventory systems
• Work closely with factory leadership, supply chain, receiving departments to support timely payments to suppliers
• Error resolution of invoices on hold
• Processing high-volume invoices with accuracy and timeliness
• Matching invoices to purchase orders (3-way match) and resolving discrepancies
• Maintaining vendor relationships
• Collaborate with internal departments to resolve invoice and payment issues
• Ensure compliance with company policies, internal controls, and audit requirements
• Maintain and clean up assigned letters within the inventory system

Senior Coordinator, Accounts Payable

Accounting Manager

• Support the month-end and year end closing processes to ensure accurate and timely financial reporting
• Ensure strict adherence to internal controls, company policies and relevant accounting standards (e.g. GAAP / IFRS)
• Ensure accuracy in the systems and processes that we use within the business (JDE, Qlik, CRM etc)
• Act as a key liaison between the finance department and other departments to support business needs
• Manage general ledger accounts, ensuring the integrity and accuracy of financial data
• Identify and implement improvements to financial processes, systems and reporting mechanisms to enhance data quality
• Mentor and lead the team of 3, overseeing their professional development
• Support external audit preparation by providing necessary documentation and explanations of financial results and processes
• Support Internal Audit ACA reviews and IC enquiries

Field Accounting Manager

Financial Planning and Analysis

• Act as a trusted business partner to local management, translating financial information into clear insights
• Lead the annual budgeting process and monthly and quarterly rolling forecasts
• Analyze financial performance and explain variances versus plan, forecast, and prior year
• Translate numbers into narratives, delivering clear conclusions and actionable recommendations to senior management
• Challenge business assumptions and proactively flag risks and opportunities impacting P&L performance
• Prepare and continuously improve management reports, dashboards, and ad‑hoc analyses for leadership teams
• Partner independently with commercial and operational leaders to steer decision‑making and performance
• Drive improvements in FP&A processes, tools, and data quality to increase efficiency, transparency, and scalability

FP&A Analyst

Human Resources

• Develop and implement people strategies aligned with global and regional objectives
• Collaborate with business leaders on talent management and organizational design
• Partner with HR Centers of Excellence to attract and retain diverse talent
• Lead talent assessment, succession planning, and engagement processes
• Manage local labor and employee relations, ensuring legal and regulatory compliance
• Serve as a member of the Swiss leadership team and other governance boards

HR Business Partner – Switzerland

• Identify and assess foreign exchange and commodity risks across U.S. and Canada
• Collaborate with Corporate Treasury and Controller’s office on hedging strategies and risk mitigation initiatives
• Manage and optimize cash concentration structures, disbursement models, notional arrangements, and pooling strategies across the Americas
• Support cash mobilization initiatives, including intercompany funding, cash sweeps, and dividend repatriation programs
• Support trade finance activities, including letters of credit, bank guarantees, and related reconciliations
• Prepare regular treasury reporting, including cash position summaries, liquidity metrics, FX exposure, risk assessments, and investment performance
• Perform variance analysis and provide actionable insights to senior leadership and Regional Treasurer
• Support internal and external audits by preparing documentation and responding to treasury‑related inquiries
• Ensure compliance with SOX controls, internal policies, and regulatory requirements applicable to the North America Region
• Continuously improve the use of Treasury Management Systems (Kyriba) and related banking platforms
• Partner with IT to drive automation, system enhancements, and treasury‑ERP integrations
• Identify and implement process improvement initiatives, including payment standardization, in‑house banking structures, multi‑lateral netting, and enhanced forecasting accuracy
• Participate in special projects and global treasury initiatives, including restructuring, acquisitions, and regional integrations
• Act as a trusted partner to cross‑functional stakeholders across the Americas

Manager, Treasury

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop build-on modernization sales through networking, bids and tenders
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Collaborate with fellow team members, including other sales representatives and field colleagues

Executive MOD Sales

Digital Marketing

• Lead regional marketing initiatives driving brand visibility, digital engagement, and sales enablement
• Coordinate digital marketing campaigns across LATAM including social media, SEO, and website management for 14 country sites
• Manage content creation, paid media campaigns and ensure brand compliance across all platforms
• Oversee CRM and lead generation activities, analyzing KPIs and optimizing performance using tools like Hubspot and Google Analytics
• Support sales enablement through training programs, playbooks, and performance reporting
• Plan and execute events, product launches, and trade shows, ensuring seamless communication with internal teams and customers
• Analysis and monitoring of key KPIs/ROI for Digital Marketing project

Digital Marketing, Communications Specialist

Engineering Manager

• Provide hands-on engineering support in identifying parts and technical solutions
• Analyze technical documentation to recommend solutions
• Support critical downtime and shutdown scenarios
• Offer product expertise for legacy and new products
• Collaborate with Sales, Engineering, and Operations teams