Sales and CRM Business Analyst

Otis Elevator Co.

Sales & CRM Business Analyst focusing on CRM platform and enterprise applications with engagement across global stakeholders. Design team collaboration for high-value features in sales, marketing, and billing.

Posted 4/28/2026full-timeRemote • Connecticut, Florida, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $116,000 - $174,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Assess existing Business Processes, System Landscapes, and User Pain Points to understand problem statements and recommend technical solutions
Facilitate Requirements Gathering Sessions with Business and Technical stakeholders
Facilitate Functional Design Sessions with Business and Technical stakeholders
Lead the documentation of Functional Design Specifications in the form of Epics, Features, and User Stories
Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and prepare for Sprint Cycles
Present live Product Demonstrations for enhancements being introduced into the solution
Provide Support for QA + UAT Test Case Authoring and Execution Activities
Review, Triage, and provide clarifications for System Bugs and Production Incidents
Prepare System Release Notes to be distributed to End Users for training and change management purposes
Assist with Sprint Planning Activities and send communications to stakeholders
Participate in team retrospectives and help drive continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Computer Science or related field preferred; high school diploma or GED required
2+ years of IT experience with progressive responsibility in business analysis and functional design
Experience leading business process improvements, requirements gathering, and functional design
Experience preparing and delivering product demonstrations
Proven ability to facilitate cross‑functional, multi‑geography workshops (international experience a plus)
Ability to evaluate and drive technical solutions based on feasibility, cost/benefit, and complexity
Strong interpersonal, collaboration, facilitation, and negotiation skills
Ability to balance strategic (“big picture”) thinking with tactical execution
Highly organized, analytical, and detail‑oriented
Excellent written and verbal communication skills
Strong experience with Agile software development methodologies
Exposure to diverse business systems and technologies
Experience with Microsoft Dynamics 365 (Sales module) strongly preferred
Experience with cloud‑based solutions, including data migrations, integrations, APIs, reporting, and customizations
Experience with Azure DevOps (ADO) preferred
Authorization to work in the U.S. now and in the future without sponsorship

Benefits

Comp & perks

401(k) plan with a generous company match and automatic retirement contribution
Comprehensive medical, prescription drug, dental, and vision coverage
Three weeks of paid vacation, along with paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, including options for legal, pet, home, and auto insurance
Generous birth/adoption and parental leave benefits
Tuition reimbursement program
Recognition of service anniversaries and performance bonus opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisfunctional designrequirements gatheringproduct demonstrationsAgile software developmentdata migrationsintegrationsAPIsreportingcustomizations

Soft Skills

interpersonal skillscollaborationfacilitationnegotiation skillsstrategic thinkingtactical executionorganizational skillsanalytical skillsdetail-orientedwritten communication