Customer Service Representative

Otis Elevator Co.

Customer Service Representative for Otisline, managing customer service requests in a hybrid work environment. Utilizing Salesforce and ensuring effective communication with customers and mechanics.

Posted 4/28/2026full-timeBloomfield • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $42,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud
Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate
Work on other tasks as necessary such as elevator phone programming and continuous improvement activities

Requirements

What you’ll need

High school diploma
Must have a dedicated workspace and high-speed internet
Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers
Strong familiarity with computers and basic application familiarity
Excellent communication skills, including speaking, listening, and writing, as well as attention to detail
Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring)
Able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off
Able to work rotational scheduled weekends and holidays
Regular attendance, including the ability to start assigned shift on-time, is mandatory
Ability to type at least 25 wpm with accuracy
Ability to work well in a call center and team environment and understand shift work and its requirements

Benefits

Comp & perks

Incentive compensation program based on quality and productivity performance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

elevator phone programmingSalesforce Service Cloudcall handle timeschedule adherencequality monitoringtyping (25 wpm)

Soft Skills

customer serviceprofessional phone etiquettecommunicationattention to detailability to handle difficult customersteamworkadaptabilityreliability

Certifications

high school diploma