Onfly

Security Engineer

• Act as the technical leader of the Cyber Security team, defining standards, security architecture and best practices, and supporting the technical development of other team members;
• Translate the information security strategy defined by the Head into executable technical plans aligned with business objectives and Onfly's expansion in Latin America;
• Provide technical leadership for the operation of the SOC (Security Operations Center), including continuous monitoring, detection, incident response and vulnerability management;
• Technically lead the implementation and maintenance of ISO 27001, ensuring the robustness of ISMS controls;
• Ensure technical compliance with PCI DSS, leading scoping, assessments and remediation of non-conformities;
• Ensure technical compliance with LGPD (Brazilian Data Protection Law), guiding architectural decisions involving personal data and privacy;
• Drive the advancement of DevSecOps practices, integrating security into the development lifecycle in a cloud-native environment (AWS, ECS, microservices);
• Technically coordinate the pentest, bug bounty, vulnerability analysis and identity and access management (IAM/PAM) programs;
• Serve as a technical reference for Engineering and Product, reviewing architectures and critical security decisions;
• Support the Head of Cyber Security in communicating risks and technical decisions to internal and external stakeholders.

Tech Lead – Cyber Security

• Operate SOC (Security Operations Center) routines, including continuous monitoring, alert triage, detection and incident response;
• Perform vulnerability management, including scans, prioritization, remediation tracking and residual risk reporting;
• Support the implementation and maintenance of ISO 27001, executing ISMS controls and providing audit evidence;
• Support PCI DSS compliance, participating in assessments, scoping and remediation of non-conformities;
• Support LGPD compliance, mapping privacy risks and collaborating on data incident responses;
• Work with DevSecOps practices, integrating security into the development lifecycle (CI/CD) in AWS/ECS/microservices environments;
• Execute and monitor the pentest and bug bounty program, validating fixes and reporting risks;
• Administer security tools (SIEM, EDR, vulnerability scanners) and support identity and access management (IAM/PAM);
• Collaborate with Engineering and Product teams day-to-day, advising on security best practices within projects and squads.

Cyber Security Specialist

Account Executive

• Conduzir o processo de implementação e onboarding de clientes, acompanhando todas as etapas da jornada de ativação da conta.
• Apoiar a parametrização da plataforma e a configuração das necessidades operacionais dos clientes.
• Realizar treinamentos, apresentações e capacitações para usuários e stakeholders, garantindo adoção eficiente da solução.
• Atuar como ponto de contato para dúvidas, direcionamentos e resolução de demandas durante o período de implantação.
• Trabalhar em parceria com áreas como Produto, Engenharia, Customer Success e Comercial para garantir alinhamento e entrega das necessidades dos clientes.
• Acompanhar indicadores de implantação, identificando riscos, oportunidades de melhoria e possíveis impactos na experiência do cliente.
• Mapear jornadas, perfis de usuários (personas) e necessidades específicas dos clientes para apoiar estratégias de engajamento e sucesso.
• Desenvolver relacionamento próximo com a carteira, contribuindo para uma experiência positiva e sustentável desde o onboarding.

Executivo de Contas de Implantação Júnior – Presencial

AI Engineer

• Lead, guide, and mentor the team, fostering professional growth and technical autonomy.
• Conduct and actively participate in code reviews, ensuring quality, scalability, and maintainability of solutions.
• Define and promote development and architecture best practices.
• Serve as a technical escalation point for the team, assisting in resolving complex issues and bottlenecks.
• Collaborate with management to set priorities, plan the technical roadmap, and manage the team backlog.
• Design and architect robust, scalable AI systems for production deployment.
• Ensure the performance and stability of AI agents in production through continuous monitoring and optimization.
• Explore and test new technologies, frameworks, and AI models to keep the company at the forefront of innovation.
• Document architectures, processes, and technical decisions clearly and accessibly.
• Work closely with Product, Engineering, and business teams to understand challenges and translate them into viable AI solutions.
• Effectively communicate progress, challenges, and outcomes of AI projects to technical and non-technical stakeholders.
• Contribute to the long-term vision for AI, identifying opportunities to leverage artificial intelligence to drive business growth.

Tech Lead, AI

Financial Planning and Analysis

• Control the issuance and monitoring of boletos (bank payment slips) and other billing instruments, as well as the allocation of reimbursable client expenses according to active contracts, ensuring correct accounting of amounts receivable.
• Coordinate and execute the billing process, ensuring the correct issuance of tax invoices for products/services, boletos, invoices and the allocation/invoicing of reimbursable client expenses in accordance with active contracts.
• Perform daily bank and accounting reconciliation, identifying discrepancies, ensuring the department's monthly close and acting as the focal point for internal and external audits.
• Conduct credit analyses to approve new limits and review the active portfolio, evaluating balance sheets, financial statements and purchase history.
• Manage the active and inbound collections workflow, negotiating directly with mid-market and large clients, drafting commercial agreements, acknowledgments of debt and monitoring the corresponding collections.
• Use Generative AI tools (such as ChatGPT, Gemini or Claude) to optimize communication with clients, creating hyper-personalized collection emails, assertive negotiation scripts and quick responses for conflict resolution.
• Prepare management reports and KPI dashboards (DSO - Days Sales Outstanding, delinquency rate, recovery rate) using BI tools to support managerial decision-making.
• Actively explore new technological resources for data analysis and predictive AI to anticipate delinquency trends, turning operational data into strategic insights for management.

Financial Analyst, Accounts Receivable

Backend Engineer

• Develop, maintain and evolve back-end systems with a focus on performance and scalability.
• Define and implement secure, highly available architectures.
• Perform code reviews, ensuring quality and best practices.
• Identify and resolve technical issues and performance bottlenecks.
• Collaborate with multidisciplinary teams (Product, Tech and Operations).
• Participate in technical decisions and propose continuous improvements.

Senior Back-end Developer, PHP

Brand Designer

• Lead the evolution of Onfly's visual identity, ensuring consistency, innovation, and scalability across all brand touchpoints;
• Develop and maintain the Brand Center, Brand Guidelines, asset libraries, and visual systems that support the entire company;
• Create creative concepts and branding campaigns for launches, events, institutional initiatives, and internal and external communications;
• Translate business strategies into visual solutions that strengthen brand positioning and create impact for customers and partners;
• Produce assets for various channels, such as social media, corporate presentations, landing pages, emails, sales materials, events, paid media, and print materials;
• Partner with Marketing, Product, Growth, HR, and Sales to build consistent brand experiences across the customer journey;
• Structure and evolve template and component systems that increase the efficiency of marketing and communications teams;
• Explore and apply Artificial Intelligence in the creative process, using tools such as GPT, Gemini, Claude, Midjourney, Firefly, Canva AI and other solutions to improve productivity and quality;
• Monitor branding, design, technology, and communication trends to bring new references and continuously raise the brand's creative standard;
• Ensure visual excellence, technical quality, and attention to detail in all deliverables.

Senior Brand Designer

Data Scientist

• Develop machine learning models directly applied to the product, with a primary focus on recommendation, personalization and user behavior models.
• Translate business problems into tangible, measurable statistical solutions by defining hypotheses, metrics, collection strategy, validation and rollout.
• Work with structured and semi-structured data from Onfly’s data ecosystem, including BigQuery, microservices, event streams and tactical data stores.
• Collaborate with Engineering and DataOps on integrating models into the analytical and transactional ecosystem, ensuring technical requirements for performance, reliability and governance (latency, frequency, criticality, observability and cost).
• Run experiments and validations in a real environment (A/B tests, uplift metrics, product impact).
• Evolve the company’s data science stack, influencing best practices, versioning, monitoring and governance.
• Be a technical reference within the data science chapter, supporting discussions on architecture, feature store and consumption via microservices.
• Develop and enhance predictive and prescriptive models applied to the product, expanding the embedded intelligence in Onfly’s ecosystem.

Senior Data Scientist

• Conduct proactive client prospecting — identify, visit and present Onfly to companies that match our ideal customer profile.
• Deliver high-impact online and in-person presentations and demonstrations, highlighting Onfly's benefits and differentiators.
• Prepare customized commercial proposals, strategically negotiating contracts, pricing and terms.
• Manage your sales funnel and pipeline in the CRM, ensuring effective follow-up on each opportunity.
• Collaborate with internal teams (Marketing, Implementation, Customer Success) to ensure the best experience for our clients.
• Monitor market trends and competitor activities, identifying new business opportunities.
• Work target-oriented, focusing on results and regional growth.

Regional Sales Executive

• Liderar o ciclo completo de implantação de clientes, desde planejamento, discovery, configuração da solução, treinamentos, go-live e acompanhamento pós-implementação.
• Gerenciar implantações de alta complexidade, incluindo clientes Enterprise, múltiplos stakeholders e projetos com alto impacto operacional e estratégico.
• Atuar como principal referência do cliente durante toda a jornada de onboarding, conduzindo alinhamentos executivos, negociações, gestão de expectativas e resolução de problemas críticos.
• Realizar parametrizações avançadas, validações técnicas e garantir aderência da solução às necessidades de negócio do cliente.
• Desenvolver estratégias de onboarding consultivo, focadas em adoção, engajamento, eficiência operacional e geração de valor.
• Trabalhar de forma transversal com Produto, Engenharia, Customer Success, Comercial, Operações e Lideranças para viabilizar customizações, melhorias sistêmicas e entregas complexas.
• Monitorar indicadores de implantação, performance, adoção, riscos operacionais e saúde da carteira, atuando preventivamente na mitigação de churn e identificação de oportunidades de expansão.
• Mapear processos, jornadas, fluxos operacionais e necessidades dos clientes, propondo soluções escaláveis e melhorias contínuas.
• Estruturar, otimizar e disseminar boas práticas, playbooks, documentação, processos e governança da área de Implantação.
• Apoiar tecnicamente profissionais mais juniores, compartilhando conhecimento, direcionamento e desenvolvimento da equipe.

Executivo de Contas de Implantação Pleno – Onboarding

Executivo de Contas de Implantação Júnior – Onboarding

Consultant

• Responsável pelo atendimento dos clientes tais como presidentes, CEO, Diretores, entre outros, via multicanais (telefone, e-mail e chat)
• Excelência em atendimento, atuando nas seguintes tratativas: aéreo - correção I alteração de nome, aéreo: pet, aéreo - divisão de passageiros entre outros;
• Inclusão de menor de idade, aéreo - serviços especiais, aéreo - overbooking, aéreo - cancelamento/remarcação , óbito,
• antecipação, hotel - troca de hóspede / Inclusão de hóspede / serviços extras e emissão.
• Gestão das filas dos produtos e distribuição de cards na ausência ou por atribuição do líder.
• Realizar todas as tratativas acima além da emissão e acompanhamento especial dos clientes
• Conhecimento em requisitos de vistos, seguros de viagem e vacinas exigidas para destinos internacionais.
• Prestar uma consultoria de viagens com informações sobre os diferentes destinos turísticos vendidos pela agência, informar os custos e disponibilidade para as datas escolhidas;

Consultor de Viagens Internacionais

• Responsible for servicing clients such as presidents, CEOs, directors, and others via multichannel support (phone, email, and chat)
• Deliver excellent customer service, handling the following matters: air travel - name correction/change, air travel - pet transport, air travel - passenger splitting, among others
• Inclusion of minors, air travel - special services, air travel - overbooking, air travel - cancellation/rescheduling, bereavement
• Change to an earlier flight, hotel - guest change / guest addition / extra services and issuance
• Manage product queues and distribute cards in the leader's absence or as assigned by the leader
• Perform all of the above processes in addition to ticket issuance and special client follow-up
• Knowledge of visa requirements, travel insurance, and vaccinations required for international destinations
• Provide travel consultancy with information about the different tourist destinations sold by the agency, and inform costs and availability for the selected dates;