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About the role
Key responsibilities & impact- Responsible for servicing clients such as presidents, CEOs, directors, and others via multichannel support (phone, email, and chat)
- Deliver excellent customer service, handling the following matters: air travel - name correction/change, air travel - pet transport, air travel - passenger splitting, among others
- Inclusion of minors, air travel - special services, air travel - overbooking, air travel - cancellation/rescheduling, bereavement
- Change to an earlier flight, hotel - guest change / guest addition / extra services and issuance
- Manage product queues and distribute cards in the leader's absence or as assigned by the leader
- Perform all of the above processes in addition to ticket issuance and special client follow-up
- Knowledge of visa requirements, travel insurance, and vaccinations required for international destinations
- Provide travel consultancy with information about the different tourist destinations sold by the agency, and inform costs and availability for the selected dates;
Requirements
What you’ll need- Intermediate knowledge of Microsoft Office
- Proficiency with airline portals: E-Latam, E-Gol, Azul, Passaredo and the Wooba portal
- Bachelor's degree completed or in progress
- Intermediate English and/or Spanish
- Experience in travel agencies, preferably a multi-brand agency
- Experience in planning customized domestic and international trips
- Knowledge of tour operator portals and flight consolidator portals
- Knowledge of Amadeus
- Excellent sales and negotiation skills, client approach, and ability to handle objections
- Excellent verbal and written communication
Benefits
Comp & perks- Meal allowance on a flexible card R$40 (no 6% deduction)
- Unimed health plan, no co-pay and no monthly fee for the Onflyer (on us)
- Dental plan (discounted monthly fee)
- Pharmacy discounts
- Online psychotherapy benefit (Vittude)
- Gym benefits (Gympass and TotalPass)
- 90% scholarship for language studies
- Discounts on undergraduate and postgraduate programs (UNA / UNIBH and Anhanguera)
- Funeral assistance (Grupo Zelo)
- Extended maternity/paternity leave
- R$200 voucher on Onhappy (exclusive platform to travel with discounts anywhere in Brazil)
- Life insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Officeairline portalsE-LatamE-GolAzulPassaredoWooba portalAmadeustravel consultancyplanning customized trips
Soft Skills
customer servicesales skillsnegotiation skillsclient approachability to handle objectionsverbal communicationwritten communication
Certifications
Bachelor's degree