Omnissa

Technical Account Manager

• Act as the primary technical contact for assigned customers using Workspace ONE and Horizon.
• Drive customer success by aligning Omnissa solutions with business objectives.
• Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.
• Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.
• Collaborate with internal teams (Support, Engineering, Product Management) to resolve complex technical issues.
• Advocate for customer needs and feedback to influence product enhancements.

Manager

• Lead, coach, and develop a team of Deal Management professionals
• Foster a culture of accountability, collaboration, continuous improvement, and operational rigor
• Set clear performance expectations and support career development within the team
• Own the end-to-end deal management process across the AMER region
• Ensure compliance with pricing policies, discounting frameworks, and approval workflows
• Serve as a point of escalation for complex, high-value, or non-standard deals
• Partner closely with Sales, Finance, Legal, Revenue, and Operations teams to enable timely and accurate deal execution
• Act as a trusted advisor to Sales leadership on deal strategy, risk, and governance
• Provide strategic guidance on pricing models, margin analysis, and commercial risk assessment
• Balance deal competitiveness with profitability, compliance, and scalability
• Support the review of commercial terms and structures to ensure alignment with company standards
• Assist in navigating complex negotiations while mitigating financial and operational risk
• Identify gaps, inefficiencies, and bottlenecks in deal management workflows
• Design and implement scalable processes, tools, and best practices to improve efficiency and turnaround times
• Deliver clear, accurate reporting on deal metrics, approval cycle times, pipeline health, and trends
• Provide data-driven insights to senior leadership to inform decision-making and continuous improvement

Senior Manager, DMT

Sales Engineer

• Provide strategic leadership to a multi‑layer Pre-Sales Engineering organization by managing 7 first‑line managers, each leading teams of individual contributing solution engineers in multiple verticals across the region
• Coach, mentor, and develop Sales Engineering Managers—strengthening leadership capabilities, succession planning, and technical and business acumen
• Drive a culture of collaboration, high performance, accountability, and technical excellence across the broader SE organization
• Partner closely with regional Sales leadership to co‑define and execute territory go‑to‑market priorities and customer engagement strategies
• Oversee the design and delivery of compelling demonstrations, technical evaluations, proofs of concept, and competitive win strategies that clearly articulate Omnissa’s business value
• Explicitly position Sales Engineering as a co-owner of revenue outcomes, with accountability tied to pipeline influence, deal progression, and close rates—not just technical validation
• Scale vertical-specific and use-case-driven SE engagement models to meet rising enterprise demand and reduce sales cycle friction
• Increase early-stage SE involvement in strategic accounts to shape architecture decisions upstream and avoid late-stage competitive displacement
• Establish standardized SE metrics tied to win rates, deal size uplift, competitive wins, and time-to-value, aligned with regional sales KPIs
• Formalize SE-led value engineering and business outcome storytelling to clearly quantify ROI, TCO reduction, and productivity gains for executive buyers
• Institutionalize repeatable technical win strategies for top competitors, including playbooks, objection handling, and differentiation frameworks
• Elevate SEs as trusted advisors to CIO, CISO, and Digital Workplace leaders, not just technical validators—focused on long-term architecture and roadmap alignment
• Expand SE collaboration with channel, GSIs, and technology partners through joint solution design, co-selling motions, and shared demonstrations
• Invest in enablement programs that sharpen commercial acumen, executive presence, and consultative selling skills across the SE organization
• Leverage AI-driven tools and analytics to optimize SE resource allocation, deal prioritization, and customer engagement insights
• Use deep insight into regional customer needs, industry trends, and partner ecosystem dynamics to drive customer success and expand Omnissa’s presence
• Develop organizational mechanisms that improve consistency, velocity, and performance across all SE teams
• Break down organizational barriers, remove recurring blockers, and scale best practices across the region and globally
• Foster and evangelize Omnissa’s culture—building an organization known for trust, inclusiveness, operational rigor, and innovation
• Engage in critical customer escalations and provide guidance across the Omnissa organization while engaging directly with the customer

Senior Director of Sales Engineering

• Efficiently identify and resolve incidents to minimize operational disruptions
• Ensure timely communication with relevant stakeholders regarding incident status and progress
• Develop and implement streamlined processes and procedures for effective incident management
• Lead and coordinate the efforts of incident response teams to ensure swift action and resolution
• Escalate critical incidents appropriately to mitigate risks and ensure prompt resolution
• Analyze and report on incident data and trends to inform future preventative measures
• Proactively identify opportunities for process improvement to enhance overall business performance at Omnissa

Incident Manager

Project Manager

• Oversee the planning, execution, and closure of high-risk, high-complexity projects using established Project Management methodologies and processes.
• Ensure smooth delivery, project completion, customer satisfaction, and capture any intellectual property developed.
• Collaborate with operations analysts and resource managers to maintain accurate project forecasting and system updates.
• Manage project deliverables, resource scheduling, revenue tracking, partner work orders, and cost tracking.
• Coordinate with delivery resources for accurate and timely submission of timesheets and weekly status reports.
• Ensure projects remain on schedule, within scope, and meet all features, functionality, revenue targets, and budget constraints.
• Facilitate clear communication, manage change control, and conduct customer satisfaction and project quality reviews.
• Contribute to the development and enhancement of PM standards, processes, and best practices.
• Maintain a high level of technical knowledge regarding the Omnissa Services catalog.
• Ensure compliance with PM standards through effective risk management, issue resolution, and scope control, adhering to the project change control process.
• Partner with Sales and Account teams to identify growth opportunities and enhance customer satisfaction.

Senior Project Manager

• Act as the primary technical contact for assigned customers using Workspace ONE and Horizon.
• Drive customer success by aligning Omnissa solutions with business objectives.
• Provide proactive guidance on architecture, deployment, and best practices for Workspace ONE UEM, Horizon VDI/DaaS, and related components.
• Conduct regular account reviews, health checks, and roadmap sessions to ensure optimal performance and adoption.
• Deliver technical workshops, enablement sessions, and solution demonstrations.
• Collaborate with internal teams (Support, Engineering, Product Management) to resolve complex technical issues.
• Advocate for customer needs and feedback to influence product enhancements.

Solutions Engineer

• Build strong relationships with Department of Homeland Security (DHS) (CIOs, CTOs, Architects) and guide them through their digital transformation journey
• Lead technical pre-sales efforts including presentations, demos, workshops, and RFP responses
• Collaborate cross-functionally with Customer Success, Professional Services, and Support to drive customer outcomes
• Present our Digital Workspace technical & business value proposition at industry events
• Identify new business opportunities and support the sales team in expanding account value
• Influence product direction by sharing insights on Federal compliance (e.g., FedRAMP, NIST, DISA STIGs) and operational requirements

Senior Solution Engineer – Department of Homeland Security

• Build strong relationships with U.S. Intelligence Community (CIOs, CTOs, Architects) and guide them through their digital transformation journey
• Lead technical pre-sales efforts including presentations, demos, workshops, and RFP responses
• Collaborate cross-functionally with Customer Success, Professional Services, and Support to drive customer outcomes
• Present our Digital Workspace technical & business value proposition at industry events
• Identify new business opportunities and support the sales team in expanding account value
• Influence product direction by sharing insights on Federal compliance (e.g., FedRAMP, NIST, DISA STIGs) and operational requirements

Senior Solution Engineer – Intelligence Community

• Build strong relationships with Federal System Integrators (FSI's) (CIOs, CTOs, Architects) and guide them through their digital transformation journey
• Lead technical pre-sales efforts including presentations, demos, workshops, and RFP responses
• Collaborate cross-functionally with Customer Success, Professional Services, and Support to drive customer outcomes
• Present our Digital Workspace technical & business value proposition at industry events
• Identify new business opportunities and support the sales team in expanding account value
• Influence product direction by sharing customer insights and industry trends

Technical Account Manager

Senior Manager, DMT

Senior Director of Sales Engineering

Incident Manager

Senior Project Manager

Technical Account Manager

Senior Solution Engineer – Department of Homeland Security

Senior Solution Engineer – Intelligence Community

Senior Solution Engineer – Federal System Integrators