Ohio State University Physicians

Associate

• Coordinating and providing patient support services
• Answering phones and directing calls
• Greeting patients and visitors
• Maintaining patient medical records via EMR or paper charts
• Assisting with patient scheduling
• Performing office functions
• Handling patient payments as applicable

Patient Services Associate – Hospital Medicine

Scheduler

• Speak with patients to assess their needs
• Coordinate outpatient appointments across multiple specialties
• Resolve complex problems by understanding large scale operational processes
• Become a subject matter expert for appointment needs
• Provide outstanding customer service to callers
• Promote a culture of positivity and teamwork

Assistant

• Obtains and records patient vital signs and medical history
• Assesses reasons for patient visits
• Records, reports, and documents observed symptoms, reactions, treatments, and changes in patients' conditions in Electronic Medical Records (EMR)
• Performs tasks related to medication administration within scope of practice
• Completes point of care testing (POCT) as ordered by the provider
• Provides basic patient care and treatments, including dressing wounds, suture removal, phlebotomy, venipuncture, injections, EKG, vitals, etc.
• Sets up equipment and prepares exam rooms for patient visits
• Maintains patient areas and working spaces in a clean, neat, and orderly manner
• Responsible for cleaning and turning over rooms as directed
• Sterilizes equipment, instruments, and medical areas using germicides, sterilizer, or autoclave as directed
• Monitors use of supplies/medications and restocks as necessary
• Ensures compliance with all health care regulations, including HIPAA and OSHA
• Assists providers with examinations, treatments, special tests, and procedures
• Provides after visit summary and other related communication to the patient
• Assists with check-in/out functions, scheduling, patient referrals, follow-ups, and other clerical duties as assigned
• Must successfully complete Ambulatory Skills Orientation upon hire and annually thereafter
• Works with clinical preceptor to enhance training and improve any skill deficiency
• Will maintain compliance with required dress code to provide high quality of care and service
• Attendance, promptness, professionalism, attention to detail, and professional collaboration with all members of the care team
• Travel may be required to accommodate staffing levels at other clinical facilities
• Remove and apply upper and lower extremity splints/casts
• Medication compounding
• Other duties or special projects as assigned

Orthopedic Assistant

Medical Assistant

• Assist with direct patient care and perform specialized medical procedures
• Room patients and measure and record vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests, and treatments
• Assist with procedures as ordered by physician
• Set up equipment and prepare medical treatment rooms
• Collect samples and perform routine laboratory tests
• Manage and organize the medical office's inbox

Medical Assistant – Primary Care

Records Clerk

• Provides medical records services including preparing and maintaining medical records
• Fills medical records requests and assists in office functions
• Creates new patient packets and copies/scans documents
• Researches and retrieves information in the electronic medical record
• Ensures compliance with federal and state laws regarding medical records handling
• Manages incoming medical records communication and documentation

Medical Records Clerk

• Coordinate and provide patient support services
• Answer phones and direct calls
• Greet patients and visitors
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling
• Perform office functions and handle patient payments
• Monitor length of patient’s wait and notify appropriate parties of excessive wait times
• Request and handle referrals and medical records from referring offices
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits
• Contact insurance companies for registration or procedural pre-certifications

Patient Services Associate – Orthopedics

Trainer

• Oversee and implement the prevention, assessment, management, treatment, rehabilitation and counseling of athletic injuries and conditions
• Review, obtain and order diagnostic studies
• Perform appropriate physical examinations
• Construct and provide rehabilitation education to patients
• Assist physicians with in-office procedures
• Coordinate scheduling of appointments, consultations, testing and procedures
• Complete required documentation of patient care

Clinical Athletic Trainer – Orthopedics

• Coordinate and provide patient support services
• Greet patients and visitors
• Register and check-in patients
• Answer patient calls and relay messages
• Perform check-out processes and co-pay collections
• Monitor lengths of patient wait
• Track and record patient information
• Schedule appointments and handle referrals

Patient Services Associate – Ophthalmology

• coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
• maintaining patient medical records via EMR or paper charts
• assisting with patient scheduling
• performing office functions
• handling patient payments as applicable
• assist management in leading the day-to-day operations
• greeting patients and visitors, registering and checking in patients
• updating patient demographics and insurance coverage in computer system
• interacting with patients and staff inquiries
• performing check-out processes inclusive but limited to co-pay collections
• monitoring length of patient’s wait and notifying appropriate party of excessive wait times
• tracking and recording patient information or program data when applicable
• scheduling appointments when directed

Patient Services Associate – Shared Clinics

• Assist with direct patient care
• Perform specialized medical procedures of a routine nature
• Assist medical and/or nursing staff in the examination and treatment of patients
• Room patients, measure and record vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests, and treatments
• Assist with procedures as ordered by physician
• Set up equipment and prepare medical treatment rooms for patients
• Collect samples and perform routine laboratory tests

Medical Assistant, Part-time – Internal Medicine

• Assisting management in the day to day operations of the clinic operation as it pertains to the medical support role and patient care.
• Demonstrates strong clinical skills and expertise of all relevant systems and processes.
• Models, trains, and promotes high functioning clinical support staff from all experience levels.
• Successfully performs the responsibilities of a Senior Medical Assistant.
• Leads the day to day work and productivity of patient care staff.
• Advises and assists staff on problem solving patient/customer concerns; as well as addresses issues associated with clinic operations.
• Performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.
• Serves as clinical preceptor to enhance training and improve any skill deficiency amongst staff.
• Aids management in areas such as scheduling, daily work assignments, hiring, training, employee engagement, performance management, and identifying areas for service or operational improvement.

Lead Medical Assistant – Internal Medicine

• Assist with direct patient care
• Perform specialized medical procedures of a routine nature
• Assist medical and/or nursing staff in the examination and treatment of patients
• Room patients, measure and record vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests and treatments
• Explain procedures
• Assist with procedures as ordered by physician
• Collect samples from patients
• Perform routine laboratory tests on samples

Medical Assistant – Otolaryngology

• Assist with direct patient care
• Perform specialized medical procedures of a routine nature
• Room patients and measure vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests, and treatments
• Assist with procedures as ordered by physician
• Set up equipment and prepare medical treatment rooms
• Collect samples and perform routine laboratory tests

Medical Assistant, Shared Clinics

• Assist with direct patient care, and performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.
• Assist medical and/or nursing staff in the examination and treatment of patients.
• Room patients, measure and record vital signs, such as height, weight, temperature, blood pressure, pulse and respiration.
• Complete patient interview and history.
• Prepare patients for examinations, tests and treatments and explain procedures.
• Assists with procedures as ordered by physician.
• May assist in examinations, carry out treatments and special tests.
• Set up equipment and prepare medical treatment rooms for patients.
• Collect samples such as blood, urine and sputum from patients, and perform routine laboratory tests on samples.

Medical Assistant – Urgent Care

Urgent Care

• Provide safe, high‑quality patient care within the LPN scope of practice, including rooming patients, obtaining and documenting vital signs, administering medications/IV fluids, performing treatments, and collecting specimens.
• Prepare patients and exam rooms; assist providers with examinations, procedures, testing, and real‑time documentation as appropriate.
• Monitor patient conditions, recognize and report changes or adverse reactions, educate patients within scope, and coordinate laboratory specimens, results, and follow‑up care.
• Maintain clinical operations by sterilizing equipment, managing supplies and inventory, supporting scheduling and clerical tasks, and adhering to safety, infection control, and compliance standards.
• Demonstrate professionalism through punctuality, teamwork, effective communication with supervisors, ongoing skills training, system usage, travel as needed, and completion of assigned duties or special projects.