Patient Services Associate – Orthopedics

Ohio State University Physicians

Patient Services Associate coordinating patient support services at Ohio State University Physicians. Answering calls, maintaining records, and assisting with scheduling and payments in an orthopedic environment.

Posted 7/6/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones and direct calls
Greet patients and visitors
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling
Perform office functions and handle patient payments
Monitor length of patient’s wait and notify appropriate parties of excessive wait times
Request and handle referrals and medical records from referring offices
Maintain cash drawer, reconcile daily cash, and prepare bank deposits
Contact insurance companies for registration or procedural pre-certifications

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plans
Employee assistance program
Paid time off
Holidays
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical Record ManagementCash HandlingBank DepositsReferral ManagementInsurance Registration

Soft Skills

Exceptional Customer ServiceAbility to Manage Multiple Priorities

Certifications

High School Diploma or Equivalent