Patient Services Associate – Orthopedics

Ohio State University Physicians

Patient Services Associate coordinating patient support services at Ohio State University Physicians. Answering calls, maintaining records, and assisting with scheduling and payments in an orthopedic environment.

Posted 7/6/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while coordinating patient support services, managing medical records, and handling sensitive information. Proficient in scheduling, problem-solving, and maintaining financial accuracy in a healthcare setting.

Highest-signal resume keywords

Customer Service ExperiencePatient SchedulingEMR ManagementProblem SolvingInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Record ManagementCash HandlingBank DepositsReferral ManagementInsurance Registration

Soft Skills

Exceptional Customer ServiceAbility to Manage Multiple Priorities

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient Support ServicesConfidential SituationsOffice FunctionsPatient PaymentsWait Time Monitoring

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Answer phones and direct calls
Greet patients and visitors
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling
Perform office functions and handle patient payments
Monitor length of patient’s wait and notify appropriate parties of excessive wait times
Request and handle referrals and medical records from referring offices
Maintain cash drawer, reconcile daily cash, and prepare bank deposits
Contact insurance companies for registration or procedural pre-certifications

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
High level of interpersonal skills to handle sensitive and confidential situations
Exceptional customer service skills

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plans
Employee assistance program
Paid time off
Holidays
Wellness program