Ohio State University Physicians

Therapist

• The Psychotherapist functions within the Interdisciplinary Treatment Team to lead and provide patient care and supportive services
• Provides clinical work with patients with mental health diagnoses
• Provide effective treatment services to a caseload of clients with mental illness diagnosis
• Provide psycho-education groups related to general mental health
• Assist client in writing and meeting treatment plan goals and objectives
• Work with client to solve problems, consistent with philosophy of the treatment team
• Provide individual, family and group therapy services as indicated
• Complete documentation consistent with standards set by the compliance office
• Communicate observations of and concerns about clients with team members as needed
• Maintain positive contacts with referral sources
• Attend and contribute to program staff and treatment team meetings
• Provide treatment reviews and updates to managed care payers

Medical Social Worker, LISW – Psychotherapist

Medical Director

• Reporting to the Department Administrator, assists with the global administration of the outpatient clinics through the management, coordination, and/or assessment of integrated clinic operations.
• Assesses and supports clinical efficiencies and enhancements, operational systems, contingency staffing, staff training, strategic operational performance, and patient experience.
• Participates in strategic and operational decision making as a member of the management team.
• Performs assessments of outpatient clinical operations and makes recommendations for operational enhancements and clinical efficiencies.
• Manages assigned clinical management and their teams; oversees the onboarding process for new managers in ambulatory clinics.
• Partners and delivers professional and technical development initiatives and programs; acts as a key clinical and process resource to managers, advising on best practices and answering operational questions.
• Develops and enhances systems for onboarding clinic and operations staff to assure clinical competence and sharing of basic operational information.

Associate Director of Clinical Operations

Manager

• Independently provides overall administrative direction and coordination of clinic(s) while serving as liaison with all levels of administration, physicians, patients and outside organizations.
• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s).
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses.
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll.
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication.
• Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations.
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks.

Senior Clinic Manager – Medical Specialties

Auditor

• Provides charge auditing support throughout the organization to ensure integrity of charge processes and procedures from all sources.
• Collaborate with various OSUP corporate departments and OSUWMC to ensure timeliness and ensure the integrity of charging in the EPIC system.
• Performs charge audits for identified potential missed charges to determine accurate ICD10, CPT, HCPCS used for billing services provided by physicians and licensed advance practice providers.
• Identifies charge capture opportunities and works with respective departments to develop action plans for improvement.
• Works in collaboration with various OSUP and OSUWMC departments to analyze and research billing concordance opportunities.
• Coordinates with OSUP departments to ensure reconciliation and recoupment of charge opportunities.
• Maintains knowledge of regulatory and industry updates, as well as medical compliance and reimbursement policies, such as medical necessity issues and correct coding issues.
• Attends conferences, workshops, and inhouse sessions to receive updated coding information and changes in coding and/or regulations.
• Keeps up to date with EPIC features and enhancements related to charging.
• Acts as point person for professional revenue integrity program.
• Creates and participates in active formal and informal communication on behalf of OSUP with other internal and external entities/customers.
• Assists leadership in developing and monitoring charge capture methods and controls.
• Identifies, researches, and communicates operational issues.
• Participates in the development, implementation, testing, validation, and documentation of OSUP/OSUWMC revenue integrity initiative.
• Prepares, reviews, and analyzes reports to make recommendations to manager.
• Assists application developers and other support personnel with troubleshooting and resolution techniques.
• Promotes quality documentation in the medical record supporting quality coding, compliance, high quality patient care, operations, research, and reimbursement.
• Participates on committee or workgroups as needed.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.

Revenue Integrity Auditor

Medical Billing and Coding

• Determines accurate CPT, HCPCS and ICD-10-CM codes for billing services
• Performs activities related to coding and practice management
• Provides training on coding and compliance issues
• Interacts with patient care providers regarding billing policies
• Performs audits and analyses of payer denials
• Researches inquiries from providers and patients about fees
• Monitors data sources and updates encounter forms
• Attends to professionalism, detail, and co-worker cooperation

Medical Social Worker, LISW – Psychotherapist

Associate Director of Clinical Operations

Senior Clinic Manager – Medical Specialties

Revenue Integrity Auditor

Certified Coder