Patient Services Associate – OBGYN

Ohio State University Physicians

Patient Services Associate providing patient support and coordinating office functions at Ohio State University Physicians. Responsible for managing patient interactions and medical record maintenance in a collaborative environment.

Posted 7/13/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, appointment scheduling, and problem-solving skills. Proficient in managing multiple priorities while maintaining high interpersonal standards in sensitive situations.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceProblem SolvingInterpersonal SkillsAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationMulti-Priority Management

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient RegistrationCheck-In ProcessesReferral HandlingMedical Records ManagementCo-Pay Collection

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones and directing calls
Greets patients and visitors, registers and check-in patients
Answers patient calls, responds to inquiries and communicates with referring physician offices
Performs check-out processes inclusive of co-pay collections, scheduling return visits and ensuring follow-up tests are ordered
Monitors length of patient’s wait and notifies appropriate parties of excessive wait times
Tracks and records patient information or program data
Requests and handles referrals and medical records from referring offices
Schedules appointments when directed

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
High level of interpersonal skills to handle sensitive and confidential situations

Benefits

Comp & perks

medical, dental, vision
health reimbursement accounts
flexible spending accounts
retirement
employee assistance program
paid time off
holidays
wellness program