Patient Services Associate – Ophthalmology

Ohio State University Physicians

Patient Services Associate coordinating patient support services at Ohio State University Physicians. Handling patient registrations, phone calls, and check-out processes in ophthalmology setting.

Posted 7/2/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, appointment scheduling, and problem-solving skills. Proficient in managing multiple priorities while maintaining high interpersonal standards in sensitive situations.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceProblem SolvingInterpersonal SkillsAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationCheck-In ProcessesCheck-Out ProcessesCo-Pay CollectionsPatient Information Tracking

Soft Skills

Communication SkillsAbility to Manage Multiple Priorities

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient SupportHealthcare ServicesReferral Management

About the role

Key responsibilities & impact

Coordinate and provide patient support services
Greet patients and visitors
Register and check-in patients
Answer patient calls and relay messages
Perform check-out processes and co-pay collections
Monitor lengths of patient wait
Track and record patient information
Schedule appointments and handle referrals

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive situations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plans
Employee assistance program
Paid time off
Holidays
Wellness program