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Patient Services Associate – Shared Clinics
Ohio State University PhysiciansPatient Services Associate providing patient support services at Ohio State University Physicians. Coordinating tasks like patient check-in, scheduling, and records management in Dublin, Ohio.
About the role
Key responsibilities & impact- coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
- maintaining patient medical records via EMR or paper charts
- assisting with patient scheduling
- performing office functions
- handling patient payments as applicable
- assist management in leading the day-to-day operations
- greeting patients and visitors, registering and checking in patients
- updating patient demographics and insurance coverage in computer system
- interacting with patients and staff inquiries
- performing check-out processes inclusive but limited to co-pay collections
- monitoring length of patient’s wait and notifying appropriate party of excessive wait times
- tracking and recording patient information or program data when applicable
- scheduling appointments when directed
Requirements
What you’ll need- High School diploma or equivalent
- One year of customer service experience
- Skill in problem solving, and ability to manage multiple priorities
- Ability to convey information both in writing and verbally
- Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.
Benefits
Comp & perks- medical, dental, vision
- health reimbursement accounts
- flexible spending accounts
- retirement plans
- employee assistance program
- paid time off
- holidays
- wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient SchedulingMedical Record MaintenanceCo-Pay CollectionData TrackingCheck-Out Processes
Soft Skills
Communication SkillsMulti-Priority ManagementConfidentiality Handling
Certifications
High School Diploma or Equivalent