Patient Services Associate – Shared Clinics

Ohio State University Physicians

Patient Services Associate providing patient support services at Ohio State University Physicians. Coordinating tasks like patient check-in, scheduling, and records management in Dublin, Ohio.

Posted 7/2/2026full-timeDublin • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support services, including managing patient records, scheduling, and handling payments, while providing exceptional customer service and maintaining confidentiality. Proficient in problem-solving and managing multiple priorities in a fast-paced healthcare environment.

Highest-signal resume keywords

Patient Support ServicesEMR ManagementCustomer Service ExperienceInterpersonal SkillsProblem Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingMedical Record MaintenanceCo-Pay CollectionData TrackingCheck-Out Processes

Soft Skills

Communication SkillsMulti-Priority ManagementConfidentiality Handling

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient InteractionOffice FunctionsInsurance Coverage UpdatesCustomer InquiriesWait Time Monitoring

About the role

Key responsibilities & impact

coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
maintaining patient medical records via EMR or paper charts
assisting with patient scheduling
performing office functions
handling patient payments as applicable
assist management in leading the day-to-day operations
greeting patients and visitors, registering and checking in patients
updating patient demographics and insurance coverage in computer system
interacting with patients and staff inquiries
performing check-out processes inclusive but limited to co-pay collections
monitoring length of patient’s wait and notifying appropriate party of excessive wait times
tracking and recording patient information or program data when applicable
scheduling appointments when directed

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving, and ability to manage multiple priorities
Ability to convey information both in writing and verbally
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Benefits

Comp & perks

medical, dental, vision
health reimbursement accounts
flexible spending accounts
retirement plans
employee assistance program
paid time off
holidays
wellness program