Patient Services Associate – Hospital Medicine

Ohio State University Physicians

Patient Services Associate providing support services at Ohio State University Physicians. Coordinating patient support, maintaining records, and assisting with scheduling in a clinical environment.

Posted 7/7/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, problem-solving, and the ability to manage multiple priorities in a healthcare setting. Proficient in maintaining patient medical records and handling sensitive information with a high level of interpersonal skills.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceProblem SolvingInterpersonal SkillsMedical Record Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingMedical Record MaintenanceOffice FunctionsHandling Patient Payments

Soft Skills

Communication SkillsAbility to Manage Multiple Priorities

Tools & Technologies

EMR

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient SupportConfidential Situations

About the role

Key responsibilities & impact

Coordinating and providing patient support services
Answering phones and directing calls
Greeting patients and visitors
Maintaining patient medical records via EMR or paper charts
Assisting with patient scheduling
Performing office functions
Handling patient payments as applicable

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plans
Employee assistance program
Paid time off
Holidays
Wellness program