Engineer

• Provide Level 2 support for digital signage hardware, software, and network-related issues
• Troubleshoot and resolve incidents escalated from Level 1 support within SLA
• Configure, deploy, and maintain digital signage players, displays, and CMS platforms
• Perform root cause analysis and implement permanent fixes for recurring issues
• Support content scheduling, playback issues, and media optimisation
• Monitor system health, performance, and uptime using monitoring tools
• Apply firmware, OS, and application updates in line with change management processes
• Maintain accurate technical documentation, runbooks, and asset records
• Liaise with vendors and third-party support for issue resolution and escalations
• Support new installations, upgrades, pilots, and proof-of-concept deployments
• Provide guidance and mentoring to Level 1 support engineers

L2 Digital Signage Engineer, German Speaker

Communications

• Own and manage client delivery for Unified Communications and Collaboration (UC) services
• Act as the primary escalation and relationship manager for UC service delivery issues
• Coordinate delivery across engineering, operations, security, and governance teams
• Lead service review meetings and operational governance forums
• Oversee incident, problem, and change management processes for client environments
• Manage service onboarding and transitions for this contract
• Drive continual service improvement, automation, and optimisation initiatives
• Ensure alignment between client requirements and UC roadmap changes

Manager Client Delivery – Unified Communications, Collaboration (German speaker)

Consultant

• Own end-to-end delivery of secure networking engagements from design through implementation and stabilization
• Act as the senior technical escalation point for complex networking and security challenges
• Ensure solutions are delivered on time, within scope, and aligned with contractual and architectural commitments
• Lead cutovers, migrations, and transformations with minimal business disruption
• Design, build, and optimize enterprise network solutions including LAN/WAN and routing & switching
• Apply security-by-design principles including zero trust, defense-in-depth, and least privilege
• Validate designs through hands-on configuration, testing, and troubleshooting
• Lead delivery across multiple technology towers, including Networking & Connectivity, Network Security, Cloud & Hybrid Connectivity, Data Center & Colocation
• Coordinate with security, cloud, and data center teams for integrated, end-to-end delivery
• Enforce delivery standards, best practices, and design consistency
• Review and approve detailed designs, configurations, and implementation plans
• Serve as the primary technical delivery lead for client engagements

Principal Consultant

Client Partner

• Manage and grow strategic relationships with healthcare clients (e.g., provider systems, payers, life sciences organizations, and healthcare technology partners) to drive new business, account expansion, and renewals across all solutions within assigned accounts and/or new logo pursuits.
• Pursues healthcare-focused leads identified by Demand Generation, Business Development Representatives, and identified target pursuit accounts.
• Minimizes churn and maximizes retention across assigned accounts by ensuring ongoing value realization and client satisfaction.
• Drives client satisfaction throughout the entire healthcare buying lifecycle, from discovery and solution design through implementation and renewal.
• Generates demand by assisting healthcare clients in identifying clinical, operational, financial, and regulatory needs, and effectively articulating how the company can add value through its services and solutions.
• Influences and works closely with vendors, technology partners, and ecosystem alliances to achieve required outcomes.
• Uses company sales tools, CRM platforms, and proficient sales methodologies, such as MEDDPICC, to effectively manage healthcare accounts, opportunities, pipelines, and forecast.
• Develops open and effective communication channels with key stakeholders within healthcare organizations, including executive leadership, clinical leaders, IT, compliance, and procurement.
• Encourages revenue growth by positioning and inspiring clients to adopt additional services and solutions aligned to evolving needs.
• Serves as a reliable and trusted point of contact for healthcare clients, establishing strong, long-term business relationships.
• Takes full ownership of a portfolio of healthcare accounts and target pursuit accounts.
• Determines appropriate healthcare solution requirements for each client in collaboration with internal delivery and implementation teams.
• Builds enduring client relationships by demonstrating a strong understanding of the healthcare industry, regulatory environment, business models, and client strategy to identify current and future opportunities.
• Develops and/or aligns governance, risk, and compliance policies within practice area to identify and manage regulatory, operational, and financial risk exposure.
• Monitors and controls financial governance and compliance across healthcare engagements to effectively manage costs and ensure profitable growth.

Senior Client Manager – Healthcare

Solutions Engineer

• Entwicklung von Sicherheitsarchitekturen im Einklang mit Geschäfts-, regulatorischen und Compliance-Anforderungen
• Begleitung des Presales: Workshops, Angebote, Solution Design und Bid Support
• Positionierung von Cisco Security-Lösungen mit klarem Geschäftsnutzen
• Durchführung von Risikoanalysen, Threat Modelling & Compliance-Reviews
• Enge Zusammenarbeit mit Cisco und internen Teams

Senior Solutions Architect – Cisco Security

Analyst

• Will work in multidisciplinary teams focused on project delivery
• Technical execution of activities and preparation of equipment for installation
• Coordination and execution of technical activities related to project delivery
• Preparation of technical project documentation for the client
• Incident handling and problem resolution

Infrastructure Analyst, Junior

Salesforce Consultant

• Lead the transformation of approved functional requirements into detailed, scalable technical design specifications
• Design and deliver complex solutions using Salesforce declarative features to meet business objectives
• Ensure solutions adhere to best practices, focusing on long-term sustainability and performance
• Oversee the full Development Phase of complex Salesforce Projects
• Act as the critical bridge between business stakeholders and technical developers
• Execute configuration, manage technical debt, and drive rigorous system and integration testing activities
• Develop the strategy and specifications for Data Migration activities
• Design and document technical specifications for Integrations with ERP Systems
• Manage remaining project lifecycle activities including User Acceptance Testing (UAT) support, Training, and successful Go-Live deployment.

Senior Salesforce Consultant

• Manages and supports Microsoft Teams
• Administer Teams policies, users, and integrations
• Troubleshoot Teams-related issues
• Support voice/video conferencing and telephony features
• Train users and create documentation

Team Lead, Microsoft Teams Engineer – German Speaker

• Manages and supports Exchange Online and on-premises environments
• Administer Exchange Online and on-premises servers
• Manage mail flow, security, and compliance
• Troubleshoot and resolve email-related incidents
• Perform migrations and upgrades
• Monitor system health and performance
• Document configurations and changes

Team Lead – Microsoft Exchange Online, On-Premises Engineer, German Speaker

• Provide Level 2 support for live and on-demand video streaming services
• Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues
• Investigate and resolve incidents escalated from Level 1 support within agreed SLAs
• Perform root cause analysis and implement preventative and permanent fixes
• Monitor stream health, latency, bitrate, QoS/QoE, and service availability
• Support live events, broadcasts, and high-profile streaming sessions
• Configure and maintain streaming infrastructure, encoders, players, and CDNs
• Assist with onboarding new channels, customers, and streaming workflows
• Apply software updates, configuration changes, and patches following change processes
• Liaise with vendors, CDN providers, and third-party partners during incidents
• Maintain technical documentation, runbooks, and operational procedures
• Provide technical guidance and mentoring to Level 1 engineers
• Participate in on-call and out-of-hours support rotations.

Level 2 Video Streaming Engineer, German Speaker

• Administer SharePoint sites and permissions
• Troubleshoot and resolve SharePoint issues
• Migrate content between on-premises and online
• Develop and maintain site templates and workflows

Team Lead – Microsoft SharePoint On-Prem, Online Engineer, German speaker

• Provide Level 2 support for OneDrive for Business incidents and service requests
• Troubleshoot complex sync, access, sharing, and performance issues
• Resolve escalations from Level 1 support within agreed SLAs
• Perform root cause analysis and implement preventative solutions
• Administer OneDrive settings via Microsoft 365 and SharePoint Online admin centres
• Support user migration, data recovery, and OneDrive provisioning scenarios

Level 2 Microsoft OneDrive Engineer, German Speaker

• Package and deploy Microsoft and Adobe applications across enterprise environments
• Manage software licenses ensuring compliance and cost optimization
• Monitor software usage and generate reports for audits
• Troubleshoot packaging and deployment issues
• Collaborate with vendors and internal teams for license renewals and escalations
• Maintain documentation for packaging standards and license management processes

Level 2 Enterprise Apps Packaging and License Management Engineer, German Speaker

Level 2 Engineer, Microsoft Exchange Online, On-Premises – German Speaker

• Design, deploy, and maintain Microsoft Teams and voice solutions
• Manage VoIP backbone and ensure connectivity
• Provision and troubleshoot managed phones and ATA devices
• Monitor system health and resolve incidents
• Collaborate with internal teams and vendors

NTT