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Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Works as part of a 24/7 team working on rotational shifts
- Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
- Administers the organization's security tools to gather security logs from environment
- Lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
- Adheres to SOPs and notify stake holders on log flow/log format issues
- Documents best practices
- Identifies opportunities to make automations which will help the incident response team
- Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
- Carries out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
- Investigates causes of incidents and seeks resolution
- Escalates unresolved incidents and follow up until incident is resolved
- Provides service recovery, following resolution of incidents
- Document and close resolved incidents according to agreed procedures
Requirements
What you’ll need- Bachelor's degree or equivalent in Information Technology or related field
- Relevant level of Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA etc. preferred
- Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage
- Moderate level experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.)
- Moderate level experience in technical support to clients
- Moderate level experience in diagnosis and troubleshooting
- Moderate level experience providing remote support in Security Technologies
- Moderate level experience in SOC/CSIRT Operations
- Moderate level experience in handling security incidents end to end
- Knowledge on networking, Linux and security concepts
- Moderate level experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools
- Knowledge on log collection mechanism such as Syslog, Log file, DB API
- Knowledge in security architecture
- Moderate level experience in Security engineering
Benefits
Comp & perks- Equal Opportunity Employer
- Global culture that embraces diversity
- Environment free of unfair discrimination and harassment
ATS Keywords
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Hard Skills & Tools
security incident handlingmalware analysisnetwork forensicscomputer forensicsLAN technologiesWindows O/SLinux O/Ssecurity technologiesdiagnosis and troubleshootingsecurity engineering
Soft Skills
communicationdocumentationproblem-solvingteam collaborationincident responsestakeholder managementservice recoverytrainingautomation identificationservice delivery monitoring
Certifications
CCNAJNCIAACCAPCNSACCSAAZ-500SC-200Security+CEHCISSP