NTT DATA, Inc.

System Administrator

• Ayudar con la gestión de la lista de turnos y garantizar que se supervisen todas las métricas de las operaciones.
• Ayudar con la gestión de las escaladas de turnos de los clientes.
• Apoyar todas las métricas clave y gestiona las situaciones.
• Contribuir a garantizar que los servicios cumplan con los niveles de acuerdo de nivel de servicio (SLA) establecidos.
• Garantizar que los entregables operativos permitan una entrega rentable y centrada en el cliente que cumpla con los SLA.
• Supervisar la eficacia operativa de los servicios de apoyo y desarrolla e implementa los planes de mejora necesarios.

Systems Administrator L2 – Cloud, Virtualización, Storage

Sales

• You establish and develop durable relationships with the decision-makers at your assigned partners, maintain these contacts, and continue to expand them.
• You are responsible for the partner relationship with your assigned partners in terms of sales alignment, ensuring these relationships are actively managed and mutually beneficial.
• You represent the company at our partners and act as the primary internal and external point of contact for commercial collaboration with partners.
• In cooperation with the Sales and Alliance organizations, you create framework and business plans with our partners, including collaboration with European and global Alliance Management.
• You monitor agreed targets through business reviews.
• You drive revenue and profitability in collaboration with your assigned partners.
• In addition, you are responsible for aligning the sales organizations of both NTT Data and the partner.
• You serve as the interface between our sales units and our partners.
• You actively support the sales process and maintain a close relationship with the business units.

Partner Sales Lead

Security Engineer

• As a Senior Security Sales Specialist (m/f/d), you support our customers in navigating the dynamics and complexity of the security landscape to fully leverage the opportunities of digital transformation.
• You strategically position our NTT DATA Security Services solution portfolio with customers.
• You support Account Managers in winning new customers and, together with them, strategically develop existing accounts — with a clear focus on security and services.
• In close collaboration with Account Managers, you build long-term, sustainable relationships with customers and translate business and IT requirements into concrete security strategies.
• You develop Go-to-Market campaigns and proactively address the market.
• You work closely with our strategic vendor/manufacturer partners to develop tailored solutions.
• You represent NTT DATA in webinars, customer workshops and events.

Senior Security Sales Specialist

• Handle responsibility of analyst, tools Handling
• Managing and Resolution of critical issues
• Risk and incident management for security events
• Measure and track database utilization and performance trends
• Ensure compliance with regulatory bodies
• Proactively advise on security incidents and threats

Security Engineer, L2

Engineer

• Play an essential role in maintaining clients' IT infrastructure and systems.
• Proactively monitor, identify, investigate, and resolve technical incidents and problems.
• Manage work queues, addressing incidents and requests within agreed SLAs, and update tickets.
• Collaborate closely with other teams and clients to provide second-level support.
• Execute changes meticulously, understanding and mitigating risks, contributing to change management.
• Audit incident and request tickets for quality, recommend improvements, and identify automation tasks.
• Handle client escalations with professionalism and assist in disaster recovery when necessary.
• Contribute to various projects, ensuring all changes are approved, maintaining a positive outlook.

Cross Technology Managed Services Engineer – L2

• Lead the Sales team for the West/Central region
• Responsible for new customer acquisition and the marketing of core products
• Negotiate and secure new framework agreements with core manufacturers

Director Sales

• Develop and execute strategic go-to-market plans to identify, target, and acquire new GCC clients (new logos) in India.
• Build and nurture strong, lasting relationships with key decision-makers (CXOs, CIOs, CHROs) within target client organizations and the broader industry.
• Conduct consultative selling by understanding client needs, challenges, and business objectives, then collaborating with cross-functional teams (solution architects, consultants, delivery teams) to develop and present tailored proposals and solutions.
• Manage and maintain a robust sales pipeline using CRM systems (e.g., Salesforce), ensuring accurate forecasting and deal governance.
• Lead negotiations and contract discussions to secure new business deals, working closely with legal and finance teams to ensure favorable terms and conditions.
• Stay abreast of GCC industry trends, competitor activities, and regulatory changes, leveraging this knowledge to refine strategies and identify new opportunities.
• Meet and exceed assigned sales and revenue targets (quotas) consistently.

Sales Specialist – GCC

Consultant

• Advise our clients on ALE communication solutions and develop solution concepts.
• Conduct workshops and technical design for OmniPCX Enterprise (OXE) and OmniVista 8770.
• Plan, install and configure OXE including high availability and virtualization.
• Integrate contact center scenarios (CCD) and hybrid/cloud solutions with Rainbow™.
• SIP trunking & SBC interoperability (e.g., AudioCodes), as well as technical project leadership and documentation.

Alcatel Consultant

Implementation Specialist

• Planning, installation and configuration of OmniPCX Enterprise (OXE) including high availability and virtualization; management via OmniVista 8770.
• Planning, installation and configuration of Rainbow including high availability and virtualization; management via OmniVista 8770.
• Implementation of contact center scenarios (OmniPCX/CCD), including skill-based routing, reporting and agent desktop; integrations (e.g., Genesys/RSI).
• Hybrid/cloud integrations with Rainbow™ (WebRTC gateway, OXE↔Rainbow coupling, security/compliance).
• SIP trunking & SBC interop (e.g., AudioCodes): numbering plans, LCR, emergency routing, testing & acceptance.
• Troubleshooting, root-cause analyses, change/release management, documentation and knowledge transfer in accordance with SLAs.

Alcatel Implementation Engineer, L3

• Analyze client infrastructure and discuss project requirements
• Execute design
• Define and execute POCs with the client
• Integrate DNA Center solution into an SDA campus network
• Prepare HLD, LLD documentation and project technical presentations

Network Technical Services Implementation Engineer, L3

Account Manager

• Acts as the primary point of contact for client inquiries, escalations, and feedback.
• Interact with customers to understand expectations and ensure our SDIS service offers are consistently aligned.
• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
• Anticipate and organize contract renewals for customers.
• Help identify new opportunities and evangelize customers on additional services to facilitate Up-selling.
• Maintains accurate records, client documentation, and incident reports.

Service Account Manager

Business Operations

• Ensure the development and implementation of transformation initiatives for the Global Insurance Industry
• Drive end-to-end execution of strategic transformation initiatives and post-merger integration
• Provide strategic, operational, and organizational support to the Global Insurance Leader
• Act as a strategic partner and Chief of Staff-type resource to the Global Insurance executive leadership
• Establish and optimize day-to-day operational activities, including revenue and sales growth, expense, cost and margin control
• Manage and oversee the day-to-day operations to meet budget and other financial goals

Manager, Business Operations

Manager

• Provides recommendations and reviews the pricing and costing of deals to ensure maximum benefit and minimum risk
• Prepares the commercial parts of sales proposals for submission to clients
• Builds and compiles pricing models for specific proposals
• Presents key pricing assumptions and risks for sign-off
• Ensures that deal profitability is not eroded over time
• Analyzes pricing impacts on cash flow for the client
• Evaluates the financing, leasing, and accounting impacts of deals
• Prepares contract and financial budgets, reports and summaries as required

Senior Associate Commercial Manager, Managed Network Services

• Monitoring 24*7
• Administration & management of the Firewall through the management server console
• Monitoring the Console for any potential malware propagation & attacks
• Incident handling and Response

Security Managed Services Engineer, L1

Client Partner

• Generate incremental new sales consistent with monthly targets
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Develop and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizations
• Development of close working relationships with NTT international affiliate companies
• Work closely with Sales Engineering, Customer Solutions, Order Management, Operations, and other key eco-system team members to drive successful and meaningful customer experience with GIN
• Development of a sales plan consistent with department objectives
• Track, manage, and report ongoing activity relative to plan
• Ability to travel up to 50%, or as needed