NTT DATA, Inc.

Security Engineer

• Lead the strategic and operational management of Cloud and Security practice solutions
• Own the financial health and operational budget of the presales architecture practice
• Lead sales pipeline management, providing accurate forecasting and lead generation initiatives
• Define, implement, and optimize a consistent, scalable, and sustainable practice model
• Lead the transformation of practice solutions across the global footprint
• Direct ownership of the Cloud and Security solution portfolio
• Spearhead the adoption of NTT DATA’s "Smart AI Agent Ecosystem"
• Design and implement repeatable, scalable solution plays
• Authorize and drive solution design reviews to ensure technical feasibility
• Lead, coach, and inspire a high-performing, matrixed organization

Managing Director, Cloud & Security

• Lead the execution of sales initiatives, programs, and activities to achieve revenue, growth, and market expansion goals
• Own the financial health, operational budget, and P&L performance of the specialty sales organization
• Lead sales pipeline management, providing accurate forecasting and lead generation initiatives to secure large-scale IT outsourcing deals
• Drive solution-led selling across partner ecosystems including Microsoft, AWS, Google Cloud, and others
• Spearhead the adoption of NTT DATA’s "Smart AI Agent Ecosystem," moving beyond simple automation to human-orchestrated autonomy in managed services
• Design and implement repeatable, scalable solution plays that leverage our unified platform to outpace larger, traditional outsourcers
• Authorize and drive solution design reviews to ensure technical feasibility, cost-efficiency (onshore/offshore balance), and alignment with client business outcomes
• Direct and coach a matrixed team of individual contributors and directors, fostering a culture of innovation and operational excellence

Sales Manager, Cloud & Security

Network Engineer

• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones

WAN Network Engineer – Level 1

Solutions Engineer

• Collaborate with clients and internal teams to create transformative designs and architectural visions
• Drive multi-technology consulting services development
• Contribute to complex solution architectures while evaluating alternatives
• Develop detailed specifications for solutions that meet client needs
• Prepare technical plans and designs compliant with architecture standards
• Understand client requirements and provide effective problem resolution
• Produce insightful reports and technology roadmaps based on industry trends
• Mentor and guide less experienced colleagues

Senior Solutions Architect

Engineer

• As a Networking Managed Services Engineer (L2), you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational.
• You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
• You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
• Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively.
• You'll be the go-to person for second-line support, handling incidents and requests of medium complexity.
• Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks.
• Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts.
• You might also support disaster recovery functions and other related tasks as needed.

Networking Managed Services Engineer, L2

• Ensure clients' cloud infrastructure runs smoothly
• Proactively monitor and resolve cloud-based incidents
• Handle second-line support for medium complexity incidents
• Update tickets and resolve incidents in a timely manner
• Identify and analyze issues to prevent client impact
• Lead client escalations for operational issues
• Contribute to change management process
• Plan and execute approved maintenance activities
• Audit and analyze incident tickets for quality
• Collaborate with automation teams to optimize efforts
• Coach Service desk and L1 teams on technical skills

Cloud Managed Services Engineer – L2

Security Operations

• Oversee the day-to-day security operations of key client’s security platform
• Ensure its security posture is proactively maintained and enhanced
• Serve as the critical liaison between technical teams, governance bodies, and the Cyber Security Operations Centre (CSOC)
• Drive the security aspects of platform management and incident response
• Create robust, scalable processes to deliver compliance objectives
• Provide guidance on governance and security frameworks
• Investigate security breaches and provide timely notifications and reports
• Manage the security operations centre services

Security Operations Lead

• Play an essential role in maintaining clients' IT infrastructure and systems.
• Proactively monitor, identify, investigate, and resolve technical incidents and problems.
• Manage work queues, addressing incidents and requests within SLAs.
• Collaborate closely with teams and clients to provide second-level support.
• Execute changes meticulously, understanding and mitigating risks.
• Audit incident and request tickets for quality, recommend improvements.

Cross Technology Managed Services Engineer, L2

Platform Engineer

• The Security Platform Engineer is a seasoned subject matter expert, responsible for facilitating problem resolution and mentoring for the overall team.
• This role performs operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance (tuning).
• The Security Platform Engineer is responsible for detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).
• Works as part of a 24/7 team working on rotational shifts.
• Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
• Administers the organization's security tools to gather security logs from environment.
• Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
• Adheres to SOPs and notify stake holders on log flow/log format issues.
• Documents best practices.
• Identifies opportunities to make automations which will help the incident response team.
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follow up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Logs all such incidents in a timely manner with the required level of detail with all the necessary.
• Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.