NTT DATA, Inc.

Technical Project Manager

• Responsible for the planning, execution and delivering of strategic IT projects within scope, budget, and timeline.
• Collaborates with cross functional teams, manages resources, and ensures project success by utilizing effective project management methodologies.
• Engages with key stakeholders to drive project success.
• Clearly articulates project ideas to diverse audiences and navigates disagreements and finds win-win solutions.
• Builds consensus among stakeholders with varying interests.
• Contributes to the establishment and maintains an organized framework for managing projects.
• Defines project scope, objectives, and deliverables in collaboration with stakeholders.
• Contributes to the development of project plans, including timelines, budgets, and resource allocation.
• Identifies and manages project dependencies, risks and issues.
• Identifies potential roadblocks and takes proactive measures to keep the project on track.
• Conducts regular meetings and provides project updates to stakeholders.
• Engages and communicates with key stakeholders to understand project requirements, expectations, and changes.
• Fosters positive relationships and ensures alignment on project objectives.
• Allocates resources effectively to meet project goals.
• Ensures project deliverables meets quality standards and fulfills customer requirements.
• Identifies project risks and develops risk mitigation strategies.
• Facilitates knowledge transfer and lessons learned sessions to improve future program execution.

Internal IT Project Manager

Platform Engineer

• Works as part of a 24/7 team working on rotational shifts
• Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
• Administers the organization's security tools to gather security logs from environment
• Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
• Adheres to SOPs and notify stake holders on log flow/log format issues
• Documents best practices
• Identifies opportunities to make automations which will help the incident response team
• Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure
• Carries out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
• Investigates causes of incidents and seeks resolution
• Escalates unresolved incidents and follow up until incident is resolved
• Provides service recovery, following resolution of incidents
• Documents and closes resolved incidents according to agreed procedures
• Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
• Logs all such incidents in a timely manner with the required level of detail with all the necessary
• Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution

Security Platform Engineer

Product Marketing

• Provide leadership, ideation and metric driven strategic direction for commercialization and go-to-market plans
• Develop and execute a tailored GTM strategy for the P&C and L&A sectors
• Collaborate with marketing, sales, product, and engineering teams
• Analyze insurance industry trends and competitive landscapes
• Collaborate directly with senior client stakeholders to understand specific P&C/L&A infrastructure and pain points
• Lead the end-to-end delivery of complex AI solutions within client environments
• Act as the primary technical advisor to clients

Senior Director, Insurance AI Innovation – GTM Advisory

DevOps Engineer

• Monitors system health, performance metrics, and alerts to identify and respond to incidents promptly
• Works with Senior Site Reliability Engineers and teams to diagnose issues, troubleshoot problems, and restore services in a timely manner
• Assists in the deployment and release of software applications and infrastructure changes
• Collaborates with development teams to ensure smooth deployments, implement best practices, and minimize downtime during releases
• Collaborates with senior SREs and operations teams to automate routine tasks and improve operational efficiency
• Assists in capacity planning efforts, monitor resource utilization, and make recommendations for scaling infrastructure and services based on projected needs
• Collaborates with senior SREs to ensure adequate capacity to meet growing demands
• Documents incidents, their impact, and resolution procedures to maintain an incident knowledge base
• Participates in post-incident reviews, contributes to root cause analysis, and helps implement preventive measures to minimize future incidents
• Collaborates with security teams to implement security best practices and ensure compliance with industry standards and regulations
• Assists in monitoring and responding to security incidents, applying appropriate mitigation measures
• Stays updated with the latest industry trends, emerging technologies, and best practices in Site Reliability Engineering
• Seeks opportunities to expand technical skills and knowledge through training, certifications, and self-study.

Senior Associate Site Reliability Engineer

Business Analyst

• Acts as a bridge between the business problems and the technology solutions
• Analyzes, transforms and ultimately resolves the business problems with the help of technology
• Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
• Delivers business projects in line with sponsor requirements and enterprise architecture
• Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
• Assists with the resolution of issues pertaining to the service
• Adheres to and follows the relevant development and support processes
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
• Takes responsibility for delivery of project elements with minimal supervision
• Performs any other related task as required

Sales

• Maintain subject matter expertise in the Hybrid Data Center technology domain and industry
• Support the closure of sales based on technology domain knowledge
• Address the technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
• Engage and interact with clients to uncover and understand client business goals and articulate the solution/deliverables
• Prepare and conduct client workshops and presentations and establish relationships with multiple client stakeholders
• Use understanding of the client’s business to personalize the recommended solution
• Identify and act on new sales opportunities within an account
• Develop and maintain clear account plans for appropriate clients and targets

Datacenter Sales Specialist

Security Engineer

• Own and manage the end-to-end P&L for the Cloud and Security practice
• Drive revenue growth, margin improvement, and cost optimization
• Act as the finance lead for large deals, renewals, and transformations
• Partner with practice leadership on growth plans, investments, and headcount planning
• Oversee project financial performance (billing, WIP, revenue recognition)

Practice Finance Leader – Cloud & Security

Administration

• Provides assistance with operational sales effectiveness by establishing relationships with vendors
• Coordinates everyday interactions, queries and general information sharing with vendors
• Administers aspects of the purchase order process by generating, distributing and administrating purchase orders
• Checks the quotes against raised order to ensure that correct terms and conditions have been applied
• Provides assistance with obtaining information on the most current vendor pricing conjunction with commercial colleagues
• Administers general sales related documentation through receiving, labelling, sorting, filing and distributing as required
• Captures data and maintains systems as required by the sales process and sales team
• Provides routine administrative support to the sales force when required
• Uses systems and data to produce routine reports as necessary
• Performs any other related task as required

Sales Support Administrator

• Responsible for providing a professional remote technical support service to clients
• Identifying and resolving technical incidents and problems
• Ensuring all requests, process events, and resolution incidents result in zero missed service level agreement (SLA) conditions.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as required
• Monitors service delivery against service level agreements and maintains relevant records
• Analyzes service records against agreed service levels regularly
• Escalates unresolved incidents and follows up until resolved
• Documents and closes resolved incidents according to agreed procedures
• Maintains secure and current configuration on configuration items (CIs)

Security Technical Support Engineer, L3

Support Engineer

• Providing technical support service to clients by identifying and resolving technical incidents
• Maintaining the support process and ensuring requests for support are handled according to procedures
• Analyzing service records against agreed service levels to initiate or report actions
• Prioritizing and diagnosing incidents according to agreed procedures
• Investigating causes of incidents and escalating unresolved issues
• Documenting and closing resolved incidents according to agreed procedures
• Coordinating with stakeholders to expedite error diagnosis and resolution

Networking Technical Support Engineer, L3

ServiceNow

• Act as a hands‑on Subject Matter Expert on ServiceNow ITSM and related systems, supporting business processes across teams.
• Design, develop, integrate, and implement ServiceNow solutions that balance technical excellence with business needs.
• Customize ServiceNow features such as workflows, forms, lists, business rules, UI components, dashboards, and reports.
• Develop custom JavaScript scripts and integrate ServiceNow with third‑party and enterprise applications.
• Own custom integrations to ensure smooth data flow and reliable system interactions.
• Build user‑friendly service catalog items with intuitive, end‑to‑end workflow experiences.
• Configure workflow administration, manage data imports, and perform data mapping and transformation activities.
• Design, code, test, debug, document, deploy, and maintain ServiceNow solutions with quality and efficiency in mind.
• Collaborate closely with Product Owners, stakeholders, engineering teams, and IT support teams to understand requirements and deliver the right solutions.
• Participate in design reviews, requirement workshops, and development initiatives focused on automation and continuous improvement.
• Coordinate and support application and platform upgrades to keep systems secure and up to date.
• Monitor system health, usage, and compliance to ensure stable and reliable ServiceNow operations.
• Work directly with ServiceNow Inc. on complex issues, escalations, and alignment with the product roadmap.
• Identify meaningful metrics and build ad‑hoc reports to support visibility and informed decision‑making.

ServiceNow Developer

Engineer

• Operate in the region and provide a professional remote technical support service to clients
• Identify and resolve technical incidents and problems
• Maintain support process and handle requests for support according to the procedures
• Use service assurance software and tools to investigate and diagnose problems
• Document and close resolved incidents according to agreed procedures

Data Centre Remote Hands Engineer

• Providing a professional first-line onsite technical support and field engineering service to clients
• Proactively identifying and resolving technical incidents and problems
• Managing standard and low complexity incidents
• Ensuring the efficient and comprehensive resolution of incidents and requests

Data Center Remote Hands Engineer

Director

• Drive the strategy, planning, and execution of digital transformation initiatives
• Collaborate with cross-functional teams
• Develop and communicate a digital transformation strategy
• Identify opportunities for digital transformation and innovation
• Lead the implementation of digital technologies
• Ensure seamless integration of new technologies
• Develop change management strategies
• Provide leadership and guidance for technology adoption
• Evaluate existing business processes
• Lead process improvement efforts
• Utilize data analytics to inform decisions
• Collaborate with external partners and vendors
• Oversee training programs to upskill employees
• Identify and address potential risks
• Define key performance indicators (KPIs)

Director, Digital Transformation Enablement

• Providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
• Maintaining the support process and ensuring that requests for support are handled according to the procedures.
• Using service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports.
• Identifying and resolving problems following agreed procedures.
• Performing defined tasks to monitor service delivery against service level agreements and maintaining records of relevant information.
• Escalating unresolved incidents and following up until the incident is resolved.
• Documenting and closing resolved incidents according to agreed procedures.