NTT DATA, Inc.

Cloud Managed Services Engineer – L2

NTT DATA, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudLinuxServiceNow

About the role

  • Ensure clients' cloud infrastructure runs smoothly
  • Proactively monitor and resolve cloud-based incidents
  • Handle second-line support for medium complexity incidents
  • Update tickets and resolve incidents in a timely manner
  • Identify and analyze issues to prevent client impact
  • Lead client escalations for operational issues
  • Contribute to change management process
  • Plan and execute approved maintenance activities
  • Audit and analyze incident tickets for quality
  • Collaborate with automation teams to optimize efforts
  • Coach Service desk and L1 teams on technical skills

Requirements

  • Experience in Windows Server Administration
  • Experience in Linux Server Administration
  • Experience in Virtualization Administration
  • Experience in Server Hardware and Storage Administration
  • Moderate experience in managed services
  • Knowledge of ticketing tools like ServiceNow
  • Knowledge of management agents and redundancy concepts
  • Strong planning skills
  • Ability to communicate across cultures
  • Active listening skills
  • Positive outlook and ability to thrive in pressure
Benefits
  • Diversity and inclusion opportunities
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows Server AdministrationLinux Server AdministrationVirtualization AdministrationServer Hardware AdministrationStorage AdministrationManaged ServicesIncident ManagementChange ManagementAutomationQuality Auditing
Soft Skills
PlanningCommunicationActive ListeningPositive OutlookAbility to Thrive Under Pressure