NTT DATA, Inc.

Cross Technology Managed Services Engineer, L2

NTT DATA, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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Job Level

Junior

Tech Stack

ServiceNow

About the role

  • Play an essential role in maintaining clients' IT infrastructure and systems.
  • Proactively monitor, identify, investigate, and resolve technical incidents and problems.
  • Manage work queues, addressing incidents and requests within SLAs.
  • Collaborate closely with teams and clients to provide second-level support.
  • Execute changes meticulously, understanding and mitigating risks.
  • Audit incident and request tickets for quality, recommend improvements.

Requirements

  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes.
  • Proficiency in planning activities and projects.
  • Ability to work longer hours when necessary.
  • Proven ability to communicate effectively and work across different cultures.
  • Commitment to placing clients at the forefront of all interactions.
  • Bachelor's degree in IT/Computing or equivalent work experience.
Benefits
  • Hybrid Working
  • Professional development opportunities
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
managed servicescross-technology infrastructureITIL processesincident managementproblem resolutionchange managementticket auditingproject planning
Soft Skills
effective communicationcultural awarenessclient-focusedcollaborationproactive problem-solving