Networking Managed Services Engineer, L2

NTT DATA, Inc.

Networking Managed Services Engineer at NTT DATA focusing on ensuring clients' IT infrastructure operational. Collaborating with teams to resolve incidents and automate processes.

Posted 4/18/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleFirewallsLinuxPythonShell ScriptingSwitchingTCP/IP

About the role

Key responsibilities & impact

As a Networking Managed Services Engineer (L2), you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational.
You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively.
You'll be the go-to person for second-line support, handling incidents and requests of medium complexity.
Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks.
Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts.
You might also support disaster recovery functions and other related tasks as needed.

Requirements

What you’ll need

Assist in the implementation of IT security measures.
Basic knowledge of Ansible and Python.
Understand firewalls and other network tools.
Provide system documentation and diagrams.
Implement change management procedures for system architecture changes.
Document network areas to develop network diagrams.
Evaluate current IT resources and assist in developing security policies.
Ensure systems and networks are secure and operational.
Basic understanding of SD-WAN technologies, Fortinet, Palo Alto, Cisco, Meraki.
Identify and investigate risk and vulnerability issues.
Assist in developing and maintaining standards and procedures.
Review client network policies and recommend changes.
Experience with deploying network systems.
Experience with deploying SDWAN network systems.
Basic understanding of security principles and design.
Excellent customer service skills.
Ability to work independently with minimal supervision.
Participate in CAB processes for changes.
Familiarity with Linux environment and shell scripting.
Security administration on switches and routers.
Prepare monthly work status reports and update technology-specific documents.
Assist in designing and implementing network infrastructure.
Proven Cisco/Palo Alto/Fortinet device management skills.
Installing, configuring, and troubleshooting networking equipment.
Knowledge of Layer-2 switching, VLANs, and access lists.
Basic understanding of routing protocols: OSPF, EIGRP.
Understanding of OSI Model, TCP/IP protocol suite.
IP addressing and subnetting, routing concepts.
Implement SNMP on devices for network management.
Implement traffic filters using access lists and route maps.
Perform troubleshooting between sites.
Basic knowledge of enterprise-level network design and implementation.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Career growth
Flexible work arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AnsiblePythonfirewallsSD-WANFortinetPalo AltoCiscoMerakiLinuxnetworking equipment

Soft Skills

customer serviceindependent workcollaborationproblem-solvingcommunicationanalytical skillsattention to detailtime managementadaptabilityreporting