Networking Managed Services Engineer, L2
NTT DATA, Inc.
full-time
Posted on:
Location Type: Office
Location: Cape Town • South Africa
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About the role
- As a Networking Managed Services Engineer (L2), you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational.
- You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
- You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
- Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively.
- You'll be the go-to person for second-line support, handling incidents and requests of medium complexity.
- Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks.
- Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts.
- You might also support disaster recovery functions and other related tasks as needed.
Requirements
- Assist in the implementation of IT security measures.
- Basic knowledge of Ansible and Python.
- Understand firewalls and other network tools.
- Provide system documentation and diagrams.
- Implement change management procedures for system architecture changes.
- Document network areas to develop network diagrams.
- Evaluate current IT resources and assist in developing security policies.
- Ensure systems and networks are secure and operational.
- Basic understanding of SD-WAN technologies, Fortinet, Palo Alto, Cisco, Meraki.
- Identify and investigate risk and vulnerability issues.
- Assist in developing and maintaining standards and procedures.
- Review client network policies and recommend changes.
- Experience with deploying network systems.
- Experience with deploying SDWAN network systems.
- Basic understanding of security principles and design.
- Excellent customer service skills.
- Ability to work independently with minimal supervision.
- Participate in CAB processes for changes.
- Familiarity with Linux environment and shell scripting.
- Security administration on switches and routers.
- Prepare monthly work status reports and update technology-specific documents.
- Assist in designing and implementing network infrastructure.
- Proven Cisco/Palo Alto/Fortinet device management skills.
- Installing, configuring, and troubleshooting networking equipment.
- Knowledge of Layer-2 switching, VLANs, and access lists.
- Basic understanding of routing protocols: OSPF, EIGRP.
- Understanding of OSI Model, TCP/IP protocol suite.
- IP addressing and subnetting, routing concepts.
- Implement SNMP on devices for network management.
- Implement traffic filters using access lists and route maps.
- Perform troubleshooting between sites.
- Basic knowledge of enterprise-level network design and implementation.
Benefits
- Health insurance
- Professional development opportunities
- Career growth
- Flexible work arrangements
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AnsiblePythonfirewallsSD-WANFortinetPalo AltoCiscoMerakiLinuxnetworking equipment
Soft Skills
customer serviceindependent workcollaborationproblem-solvingcommunicationanalytical skillsattention to detailtime managementadaptabilityreporting