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NTT DATA, Inc.

WAN Network Engineer – Level 1

NTT DATA, Inc.

. Identify problems and errors prior to or when they occur .

Posted 4/21/2026full-timeJohannesburg • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
  • Update existing knowledge articles or create new ones

Requirements

What you’ll need
  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • 2–4 year’s work experience
  • At least 2 years’ experience in administering and troubleshooting network infrastructure devices
  • Up to date and relevant ITIL certification (Foundation Level)
  • CCNA
  • CCNP
  • Wireless Knowledge
  • SDWAN experience advantageous
  • Routing LAN – WAN Experience

Benefits

Comp & perks
  • Equal Opportunity Employer
  • Remote work options for occasional offices
  • Innovative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
network infrastructure administrationtroubleshootingincident managementroot cause analysiswork optimisationroutingLANWANSDWANwireless technology
Soft Skills
problem identificationcommunicationclient supportincident reportingescalationservice continuityknowledge management
Certifications
ITIL FoundationCCNACCNP