Service Account Manager
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Toulouse • France
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About the role
- Acts as the primary point of contact for client inquiries, escalations, and feedback.
- Interact with customers to understand expectations and ensure our SDIS service offers are consistently aligned.
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
- Anticipate and organize contract renewals for customers.
- Help identify new opportunities and evangelize customers on additional services to facilitate Up-selling.
- Maintains accurate records, client documentation, and incident reports.
Requirements
- Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
- Relevant ITIL certification.
- Advanced demonstrated experience in a complex support services environment, meeting service level agreements (SLAs) and quality standards.
- Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
- Excellent communication, negotiation, and problem-solving skills.
- Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
- Advanced proficiency in project management.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementservice level agreementsclient documentationincident reports
Soft skills
client centricityclient relationship managementcommunicationnegotiationproblem-solvinganalytical mindsetinitiativeself-driven
Certifications
ITIL certification