NTT DATA, Inc.

Alcatel Implementation Engineer, L3

NTT DATA, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Hannover • Germany

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Tech Stack

CloudLinuxVoIP

About the role

  • Planning, installation and configuration of OmniPCX Enterprise (OXE) including high availability and virtualization; management via OmniVista 8770.
  • Planning, installation and configuration of Rainbow including high availability and virtualization; management via OmniVista 8770.
  • Implementation of contact center scenarios (OmniPCX/CCD), including skill-based routing, reporting and agent desktop; integrations (e.g., Genesys/RSI).
  • Hybrid/cloud integrations with Rainbow™ (WebRTC gateway, OXE↔Rainbow coupling, security/compliance).
  • SIP trunking & SBC interop (e.g., AudioCodes): numbering plans, LCR, emergency routing, testing & acceptance.
  • Troubleshooting, root-cause analyses, change/release management, documentation and knowledge transfer in accordance with SLAs.

Requirements

  • Several years of project experience (≥ 3 years) with ALE communication solutions, particularly OXE and OmniVista 8770; confident in OXE operation (SIP/IP/DECT).
  • Relevant ALE certifications (ACSE), ideally for OmniPCX Enterprise, OmniVista 8770, Open/OmniTouch and CCD; willingness to pursue ongoing recertification.
  • Solid knowledge of VoIP/SIP, SBC integration, networking (QoS, VLAN, firewall), and basic Linux/Windows administration.
  • Willingness to travel within Germany (business trips according to company policy).
  • Very good German and good English skills.
Benefits
  • Exciting consulting projects with high technical depth and room for design.
  • Established HR processes & templates and access to ALE trainings.
  • Engaging UC projects with current vendor solutions.
  • Varied tasks across all sectors — from SMEs and public clients to DAX-listed companies and internationally operating corporations.
  • Responsibility for planning, requirements analysis and implementation of demanding customer projects.
  • Consulting on technical questions and problem solving.
  • Independent project and schedule planning within a highly collegial and motivated team.
  • Conducting workshops and training sessions.
  • Support for sales in the area of presales.
  • Regular assignments at our customers — on-site and remote.
  • Training and development to become an Alcatel UC Engineer/Consultant.
  • Further training for 3rd-party vendors (e.g., AudioCodes, NewVoice).
  • Soft-skill trainings (e.g., presentation, communication and consulting training).
  • Flat hierarchies & open-door culture.
  • Flexible working models & home office.
  • Mentorship program & comprehensive onboarding.
  • Location benefits: JobRad, LinkedIn Learning, and more.
  • Company pension scheme, company car, certification bonus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
OmniPCX EnterpriseOmniVista 8770RainbowSIP trunkingSBC integrationVoIPnetworkingLinux administrationWindows administrationskill-based routing
Soft skills
troubleshootingroot-cause analysischange managementrelease managementdocumentationknowledge transferproject management
Certifications
ACSEOmniPCX Enterprise certificationOmniVista 8770 certificationOpen/OmniTouch certificationCCD certification