NTT DATA, Inc.

Business Analyst

• Acts as a bridge between the business problems and the technology solutions
• Analyzes, transforms and ultimately resolves the business problems with the help of technology
• Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
• Delivers business projects in line with sponsor requirements and enterprise architecture
• Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
• Assists with the resolution of issues pertaining to the service
• Adheres to and follows the relevant development and support processes
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
• Takes responsibility for delivery of project elements with minimal supervision
• Performs any other related task as required

Sales

• Maintain subject matter expertise in the Hybrid Data Center technology domain and industry
• Support the closure of sales based on technology domain knowledge
• Address the technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
• Engage and interact with clients to uncover and understand client business goals and articulate the solution/deliverables
• Prepare and conduct client workshops and presentations and establish relationships with multiple client stakeholders
• Use understanding of the client’s business to personalize the recommended solution
• Identify and act on new sales opportunities within an account
• Develop and maintain clear account plans for appropriate clients and targets

Datacenter Sales Specialist

Security Engineer

• Own and manage the end-to-end P&L for the Cloud and Security practice
• Drive revenue growth, margin improvement, and cost optimization
• Act as the finance lead for large deals, renewals, and transformations
• Partner with practice leadership on growth plans, investments, and headcount planning
• Oversee project financial performance (billing, WIP, revenue recognition)

Practice Finance Leader – Cloud & Security

Administration

• Provides assistance with operational sales effectiveness by establishing relationships with vendors
• Coordinates everyday interactions, queries and general information sharing with vendors
• Administers aspects of the purchase order process by generating, distributing and administrating purchase orders
• Checks the quotes against raised order to ensure that correct terms and conditions have been applied
• Provides assistance with obtaining information on the most current vendor pricing conjunction with commercial colleagues
• Administers general sales related documentation through receiving, labelling, sorting, filing and distributing as required
• Captures data and maintains systems as required by the sales process and sales team
• Provides routine administrative support to the sales force when required
• Uses systems and data to produce routine reports as necessary
• Performs any other related task as required

Sales Support Administrator

• Responsible for providing a professional remote technical support service to clients
• Identifying and resolving technical incidents and problems
• Ensuring all requests, process events, and resolution incidents result in zero missed service level agreement (SLA) conditions.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as required
• Monitors service delivery against service level agreements and maintains relevant records
• Analyzes service records against agreed service levels regularly
• Escalates unresolved incidents and follows up until resolved
• Documents and closes resolved incidents according to agreed procedures
• Maintains secure and current configuration on configuration items (CIs)

Security Technical Support Engineer, L3

Support Engineer

• Providing technical support service to clients by identifying and resolving technical incidents
• Maintaining the support process and ensuring requests for support are handled according to procedures
• Analyzing service records against agreed service levels to initiate or report actions
• Prioritizing and diagnosing incidents according to agreed procedures
• Investigating causes of incidents and escalating unresolved issues
• Documenting and closing resolved incidents according to agreed procedures
• Coordinating with stakeholders to expedite error diagnosis and resolution

Networking Technical Support Engineer, L3

ServiceNow

• Act as a hands‑on Subject Matter Expert on ServiceNow ITSM and related systems, supporting business processes across teams.
• Design, develop, integrate, and implement ServiceNow solutions that balance technical excellence with business needs.
• Customize ServiceNow features such as workflows, forms, lists, business rules, UI components, dashboards, and reports.
• Develop custom JavaScript scripts and integrate ServiceNow with third‑party and enterprise applications.
• Own custom integrations to ensure smooth data flow and reliable system interactions.
• Build user‑friendly service catalog items with intuitive, end‑to‑end workflow experiences.
• Configure workflow administration, manage data imports, and perform data mapping and transformation activities.
• Design, code, test, debug, document, deploy, and maintain ServiceNow solutions with quality and efficiency in mind.
• Collaborate closely with Product Owners, stakeholders, engineering teams, and IT support teams to understand requirements and deliver the right solutions.
• Participate in design reviews, requirement workshops, and development initiatives focused on automation and continuous improvement.
• Coordinate and support application and platform upgrades to keep systems secure and up to date.
• Monitor system health, usage, and compliance to ensure stable and reliable ServiceNow operations.
• Work directly with ServiceNow Inc. on complex issues, escalations, and alignment with the product roadmap.
• Identify meaningful metrics and build ad‑hoc reports to support visibility and informed decision‑making.

ServiceNow Developer

Engineer

• Operate in the region and provide a professional remote technical support service to clients
• Identify and resolve technical incidents and problems
• Maintain support process and handle requests for support according to the procedures
• Use service assurance software and tools to investigate and diagnose problems
• Document and close resolved incidents according to agreed procedures

Data Centre Remote Hands Engineer

• Providing a professional first-line onsite technical support and field engineering service to clients
• Proactively identifying and resolving technical incidents and problems
• Managing standard and low complexity incidents
• Ensuring the efficient and comprehensive resolution of incidents and requests

Data Center Remote Hands Engineer

Director

• Drive the strategy, planning, and execution of digital transformation initiatives
• Collaborate with cross-functional teams
• Develop and communicate a digital transformation strategy
• Identify opportunities for digital transformation and innovation
• Lead the implementation of digital technologies
• Ensure seamless integration of new technologies
• Develop change management strategies
• Provide leadership and guidance for technology adoption
• Evaluate existing business processes
• Lead process improvement efforts
• Utilize data analytics to inform decisions
• Collaborate with external partners and vendors
• Oversee training programs to upskill employees
• Identify and address potential risks
• Define key performance indicators (KPIs)

Director, Digital Transformation Enablement

• Providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
• Maintaining the support process and ensuring that requests for support are handled according to the procedures.
• Using service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports.
• Identifying and resolving problems following agreed procedures.
• Performing defined tasks to monitor service delivery against service level agreements and maintaining records of relevant information.
• Escalating unresolved incidents and following up until the incident is resolved.
• Documenting and closing resolved incidents according to agreed procedures.

Engineering Manager

• Lead delivery management across assigned accounts within the Group.
• Ensure all projects adhere to organizational delivery standards, governance structures, and compliance requirements.
• Oversee end-to-end execution of strategic programs and large-scale initiatives.
• Manage timelines, budgets, resource allocation, and cross-team dependencies across multiple projects.
• Monitor delivery performance and provide accurate reporting to Delivery Head/BU Head.
• Act as the primary point of contact for senior stakeholders across business units and regions.
• Facilitate effective communication and collaboration between delivery teams and business units.
• Identify delivery risks, develop mitigation plans, and ensure timely resolutions.
• Drive process optimization and promote adoption of delivery best practices.
• Implement delivery tools, methodologies, and frameworks that enhance transparency and efficiency.

Senior Software Development Manager

Analyst

• Provide support and troubleshooting for Cisco datacenter network infrastructure equipment (switches, routers, and firewalls)
• Prepare or execute technical procedures during scheduled or emergency maintenance windows (upgrades and configuration changes)
• Respond to incidents and resolve issues
• Interact with or escalate tickets to manufacturers/vendors
• Document procedures, changes, and incidents clearly and in an organized manner

Infrastructure Analyst

• Ensure clients' infrastructures are secure, robust, and running smoothly.
• Proactively identify and resolve technical incidents.
• Perform necessary checks and apply monitoring tools.
• Ensure all assigned infrastructure at client sites is correctly configured, installed, tested, and operational.
• Handle third-line support calls and uncover root causes of incidents.
• Engage with clients, providing continuous feedback and updates on their systems' statuses.
• Maintain zero missed service level agreement (SLA) conditions.
• Identify root cause of critical incidents and implement solutions for identified problems.
• Handle tickets of high complexity and deliver advanced solutions.
• Contribute to operational improvements.

Security Managed Services Engineer – L3

Implementation Specialist

• You will be involved in strategic projects that address our clients' organizational needs with information technology.
• You'll play a vital role in business transformation, using emerging technologies to create innovative opportunities that drive new business capabilities, profitable growth, and cost efficiencies.
• Engaging with client stakeholders within our current accounts and supporting sales to convert new accounts, creating valuable sales opportunities.
• Drive digital transformation and help clients optimize their financial operations through Microsoft Dynamics 365 Finance.
• Work directly with business leaders, apply your expertise in finance and technology, and contribute to large-scale enterprise transformation projects.

Business Analyst

Datacenter Sales Specialist

Practice Finance Leader – Cloud & Security

Sales Support Administrator

Security Technical Support Engineer, L3

Networking Technical Support Engineer, L3

ServiceNow Developer

Data Centre Remote Hands Engineer

Data Center Remote Hands Engineer

Director, Digital Transformation Enablement

Data Centre Remote Hands Engineer

Senior Software Development Manager

Infrastructure Analyst

Security Managed Services Engineer – L3

ERP Implementation Consultant – Manufacturing, Microsoft D365, Finance Module