Data Centre Remote Hands Engineer
NTT DATA, Inc.
full-time
Posted on:
Location Type: Office
Location: Pennsylvania • Pennsylvania • United States
Visit company websiteExplore more
About the role
- Operate in the region and provide a professional remote technical support service to clients
- Identify and resolve technical incidents and problems
- Maintain support process and handle requests for support according to the procedures
- Use service assurance software and tools to investigate and diagnose problems
- Document and close resolved incidents according to agreed procedures
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
- Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Data Center technologies.
Benefits
- Equal Opportunity Employer with a global culture that embraces diversity
- Committed to providing an environment free of unfair discrimination and harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdiagnosistroubleshootingcall center routing technologiesvoice over IP technologiesnetworkingIT infrastructureserver virtualizationData Center technologies
Soft skills
problem solvingcommunication
Certifications
Bachelor's degreeAssociate level certificationCCNA (DC)