Data Centre Remote Hands Engineer
NTT DATA, Inc.
full-time
Posted on:
Location Type: Office
Location: Pennsylvania • United States
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About the role
- Providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
- Maintaining the support process and ensuring that requests for support are handled according to the procedures.
- Using service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports.
- Identifying and resolving problems following agreed procedures.
- Performing defined tasks to monitor service delivery against service level agreements and maintaining records of relevant information.
- Escalating unresolved incidents and following up until the incident is resolved.
- Documenting and closing resolved incidents according to agreed procedures.
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
- Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Data Center technologies.
- Entry level experience in relevant technology.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdiagnosistroubleshootingcall center routing technologiesvoice over IP technologiesnetworkingIT infrastructureserver virtualizationData Center technologiesperformance statistics
Soft skills
problem solvingcommunicationdocumentationescalation managementservice delivery monitoring
Certifications
Bachelor's degree in Information TechnologyCCNA (DC)Associate level certification in Data Centre technologies