Security Technical Support Engineer, L3
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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About the role
- Responsible for providing a professional remote technical support service to clients
- Identifying and resolving technical incidents and problems
- Ensuring all requests, process events, and resolution incidents result in zero missed service level agreement (SLA) conditions.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as required
- Monitors service delivery against service level agreements and maintains relevant records
- Analyzes service records against agreed service levels regularly
- Escalates unresolved incidents and follows up until resolved
- Documents and closes resolved incidents according to agreed procedures
- Maintains secure and current configuration on configuration items (CIs)
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Seasoned experience in technical support to clients
- Seasoned experience in diagnosis and troubleshooting
- Seasoned experience providing remote support in Security technologies
- Seasoned experience in relevant technology
Benefits
- Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportdiagnosistroubleshootingremote supportFirewallIPSIDSProxyservice level agreementsconfiguration management
Soft Skills
problem solvingcommunicationdocumentationescalation managementanalytical skills
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computing