NTT DATA, Inc.

Business Analyst

NTT DATA, Inc.

full-time

Posted on:

Location Type: Office

Location: Hanoi • Vietnam

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ServiceNow

About the role

  • Acts as a bridge between the business problems and the technology solutions
  • Analyzes, transforms and ultimately resolves the business problems with the help of technology
  • Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
  • Delivers business projects in line with sponsor requirements and enterprise architecture
  • Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
  • Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
  • Assists with the resolution of issues pertaining to the service
  • Adheres to and follows the relevant development and support processes
  • Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
  • Takes responsibility for delivery of project elements with minimal supervision
  • Performs any other related task as required

Requirements

  • Seasoned understanding of business practices and processes
  • Excellent team player who displays good client service orientation with well-developed administrative and organization skills
  • Seasoned expertise in specific systems, processes and technologies that they will be required to analyze
  • Meticulous attention to detail whilst working under pressure
  • Excellent verbal and written communication skills
  • Seasoned process mapping technology knowledge
  • Ability to build rapport and engage effectively with a variety of stakeholders
  • Seasoned knowledge of project management methodology
  • Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
  • Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
  • Seasoned working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
  • Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
  • Seasoned understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process mappingproject management methodologyanalytical skillsfunctional requirementstest casesuser documentationprocesses and procedures
Soft Skills
client service orientationadministrative skillsorganization skillsattention to detailverbal communicationwritten communicationrapport buildingstakeholder engagement
Certifications
ITIL