NTT DATA, Inc.

Security Managed Services Engineer – L3

NTT DATA, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Port Elizabeth • South Africa

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About the role

  • Ensure clients' infrastructures are secure, robust, and running smoothly.
  • Proactively identify and resolve technical incidents.
  • Perform necessary checks and apply monitoring tools.
  • Ensure all assigned infrastructure at client sites is correctly configured, installed, tested, and operational.
  • Handle third-line support calls and uncover root causes of incidents.
  • Engage with clients, providing continuous feedback and updates on their systems' statuses.
  • Maintain zero missed service level agreement (SLA) conditions.
  • Identify root cause of critical incidents and implement solutions for identified problems.
  • Handle tickets of high complexity and deliver advanced solutions.
  • Contribute to operational improvements.

Requirements

  • Proven experience handling complex security infrastructure within a managed services environment.
  • Strong background in IT engineering, preferably within medium to large ICT organizations.
  • Deep working knowledge of ITIL processes.
  • Proficiency in planning activities and projects well in advance.
  • Strong client-focused approach, ensuring a positive client experience.
  • Excellent communication skills, with the ability to work across different cultures and social groups.
  • Effective listening skills and an ability to adapt to changing circumstances.
  • Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
  • Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or NSE 7 certification related certification is good to have along with advance technical certification like CCIE, CISSP (advantageous)
  • Seasoned Managed Services experience handling complex Security Infrastructure.
  • Seasoned experience required in Engineering function within a medium to large ICT organization.
  • Seasoned working knowledge of ITIL processes.
  • Seasoned experience working with vendors and/or 3rd parties.
Benefits
  • Hybrid Working
  • Diversity and inclusion policies
  • Equal Opportunity Employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
security infrastructureIT engineeringITIL processesincident resolutionmonitoring toolsticket handlingoperational improvementsconfiguration managementproject planningadvanced solutions
Soft skills
client-focused approachcommunication skillseffective listeningadaptabilitycalm under pressurepositive attitudecultural awarenessproblem-solvingteam collaborationtime management
Certifications
CCNP SecurityPCNSENSE 7CCIECISSP