Nsight

Night Shift

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift
• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment
• Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication
• Perform monthly wellness assessments and complete comprehensive chart reviews
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards
• Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Patient Monitor – LVN/LPN

Inside Sales

• Conduct outbound calls to patients using provided scripts to explain and enroll them in remote patient monitoring and chronic care management programs
• Effectively communicate the value of our services, address patient questions, and overcome objections to secure enrollments
• Meet and exceed daily and monthly enrollment targets
• Provide exceptional customer service and ensure a positive patient experience
• Accurately verify and record patient information
• Adhere to all HIPAA and company compliance guidelines
• Participate in daily morning virtual meetings and contribute to a positive team environment using Google Workspace tools
• Utilize Google Sheets and Docs for data entry and reporting
• Remain flexible and adaptable to changes in scripts, processes, and program offerings
• Anticipate patient needs and provide proactive support to enhance the patient experience.
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Enrollment – Inside Sales Phone Agent

Compliance

• Own compliance for all remote care programs (RPM, CCM, PCM, CoCM, BHI), tracking CMS rulemaking (Physician Fee Schedule) to build compliance directly into operational workflows rather than bolting it on.
• Oversee multi-state clinical licensure infrastructure.
• Lead the end-to-end payor audit lifecycle (MAC, RAC, UPIC, TPE, and commercial/MA plan audits).
• Defend recoupments, manage the Medicare appeals process, protect earned revenue, and track exposure as a core financial metric.
• Own formal payor compliance intakes and medical device assessments (e.g., Optum/UHG-style submissions) that gate major enterprise relationships.
• Maintain regulatory compliance for patient outreach workflows under TCPA.
• Continuously mature the corporate compliance program against the OIG seven-element standard.
• Direct internal proactive claim sampling and documentation QA with a rigid operational cadence.
• Act as the compliance voice in enterprise sales, client diligence, and payor negotiations.
• Deliver decision-ready compliance analysis (exposure quantified, options framed, recommendations made) to the executive team.
• Partner closely with the CISO on HIPAA privacy postures.

Chief Compliance Officer

General

Patient Monitoring – LVN/LPN

Operations

• Own the company's day-to-day operating cadence, including planning, reviews, metrics, and follow-through, and keep the business moving without waiting to be asked.
• Step in for the COO across operations when they are out, carrying decisions and momentum end to end so nothing stalls.
• Serve as the connective tissue across departments, making sure commitments made in one place are delivered everywhere they touch.
• Hold department leaders accountable to their commitments, chase clarity, name blockers directly, and create the productive friction that gets decisions made.
• Turn half-defined problems into structured plans with clear owners and timelines.
• Build and improve the systems, workflows, and automation the company runs on, using AI as a primary lever.
• Bring decision-ready analysis and straight answers to the COO and the executive team, with blockers named and options framed.
• Decide what matters when everything is urgent and keep the organization focused on the few things that actually move the business.

EVP, Operations

Customer Success Manager

• Own the health and status of your assigned accounts against a clear green, yellow, and red standard, keeping a direct line to each decision maker so every account can be championed when it counts.
• Own retention on your accounts, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to keep at-risk accounts whole.
• Move your accounts onto durable long-term agreements that protect and compound the book.
• Serve as the senior point of contact above the front line, engaging providers directly to resolve and de-escalate the hardest issues with composure.
• Project manage issues to resolution, coordinating Support and Implementation to close them cleanly and keep the provider informed throughout.
• Maintain accurate account health, status, and activity in HubSpot so that your book reads clearly to your Director and leadership.

Frontend Engineer

• Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live.
• Run multiple concurrent implementations without dropping detail or letting timelines slip.
• Coordinate the Back-End Implementation Manager, Support, and the commercial team so that what was sold is what gets delivered.
• Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership.
• Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship.
• Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews.
• Anticipate blockers before they surface, escalate early, and drive them to resolution.
• Capture decision-maker contact information and confirm EMR and EHR access during implementation so the account meets the green-bar standard at handoff.
• Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.

Front-End Implementation Manager

Growth Marketing

• Own provider referral generation across the Nsight Health book, getting providers to refer patients directly as they come through the door.
• Lead the daily motion of logging into provider systems, identifying eligible patients, putting the opportunity in front of the provider, and following up to confirm the referral happened.
• Own the relationship with the decision maker at each provider, building the trust that converts a one-time referral into a lasting habit.
• Carry and track a patient referral quota for the team with clear targets for each Customer Growth Manager and each provider.
• Drive the activation of automated refreshes across legacy clinics, including a spiff motion that converts providers who are not yet automated.
• Serve as the voice of the provider to the rest of the organization, translating what providers need into clear direction for marketing, operations, clinical, and the Customer Success Manager team.
• Partner closely with marketing and operations to align messaging, enablement materials, and workflows with what actually moves a provider to refer.

Director, Customer Growth

• Build strong relationships within partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
• Own your enrollment goals—track key metrics, identify opportunities, and drive program growth without waiting to be told where to look.
• Educate patients and clinic teams on the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
• Collaborate with care teams to implement effective, patient-first processes.
• Ensure smooth patient onboarding, support ongoing engagement, and drive retention over time.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Customer Success Liaison

• Build strong relationships within partnered clinics
• Own your enrollment goals—track key metrics and drive program growth
• Educate patients and clinic teams on benefits of RPM and CCM
• Collaborate with care teams to implement effective processes
• Ensure smooth patient onboarding and ongoing engagement
• Maintain compliance with company policies and regulations
• Perform other duties as assigned

Financial Planning and Analysis

• Own and maintain the group's rolling financial model, including monthly re-forecasting of P&L, cash flow, and balance sheet.
• Support the annual budgeting process, coordinating submissions from department heads and consolidating into a group view.
• Track actuals vs. budget and forecast at both entity and group level, producing variance analysis with clear narrative.
• Prepare and distribute the monthly internal reporting pack, including KPIs, financial performance, and departmental cost summaries.
• Develop and maintain dashboards and reporting templates to improve the speed and quality of financial insights.
• Build financial models and business cases to support strategic initiatives, investment decisions, and new program evaluations.
• Conduct ad hoc analysis as requested by the CFO and senior leadership team, translating complex data into clear recommendations.
• Maintain data integrity across all financial models and reporting outputs, ensuring consistency between actuals and management accounts.
• Identify opportunities to improve the efficiency and accuracy of the FP&A process, including automation and tooling improvements.

Financial Planning & Analysis Analyst

Accountant

• Own the full AR and AP cycle across multiple entities, ensuring transactions are recorded accurately, timely, and in accordance with company policies.
• Support payroll processing across entities in coordination with HR and the Financial Controller, ensuring accuracy and compliance with applicable regulations.
• Execute monthly close procedures including journal entry preparation, account reconciliations, and general ledger maintenance.
• Manage intercompany transactions across the Ciullo, Inc. portfolio, ensuring proper elimination entries and accurate consolidations.
• Prepare financial reports, schedules, and supporting workpapers for internal leadership and external parties as needed.

Senior Accountant

Full-stack Engineer

• Maintain and extend core PRVNT features including patient chart, clinical dashboards, adherence workflows, billing ledger, SOAP notes, and assessment delivery.
• Extend clinician and manager dashboards to surface actionable data without requiring staff to hunt for it.
• Support automated delivery of clinical assessments such as PHQ-9 and GAD-7 via secure SMS.
• Integrate with EHRs using HL7 FHIR and SFTP-based connections.
• Improve async reliability across messaging, letters, and billing file generation through job queuing and retry logic.
• Maintain Twilio short code messaging pipelines and extend billing capabilities including trending reports and CPT code attribution.
• Implement and maintain nurse license validation including state-level checks, expiration tracking, and care access restrictions.
• Ensure HIPAA-compliant data handling across all features and BAA-covered third-party integrations.
• Use Claude Code and GitHub Copilot as active development partners daily.
• Apply AI tooling to accelerate feature delivery, test generation, and documentation.
• Track and improve AI output ratios as a measurable productivity metric.

Software Engineer

AI Engineer

• Serve as the technical liaison between Nsight and the IVA provider
• Manage day-to-day performance against quality and HIPAA compliance standards
• Define acceptance criteria and build layered test harnesses for all provider releases
• Configure and tune AI phone agents to meet clinical and operational goals
• Build and own the alerting layer
• Architect AI-driven quality intelligence pipelines
• Build PHI-safe audio processing pipelines
• Build the tooling the work requires

Onboarding Specialist

• Own the full information collection process for every new Arryva property owner from signed agreement through completed handoff to the operations partner
• Build and manage automated reminder sequences that keep new owners moving through the onboarding checklist without requiring manual follow-up at every step
• Prepare and submit complete property packages to the operations partner once all required information has been collected and verified
• Maintain a warm, professional, and proactive communication style with every new owner throughout the onboarding process

Patient Monitor – LVN/LPN

Enrollment – Inside Sales Phone Agent

Chief Compliance Officer

Patient Monitoring – LVN/LPN

EVP, Operations

Customer Success Manager

Front-End Implementation Manager

Director, Customer Growth

Customer Success Liaison

Customer Success Liaison

Financial Planning & Analysis Analyst

Senior Accountant

Software Engineer

AI Engineer

Property Onboarding Coordinator