Nsight

Customer Support

• Conduct Comprehensive Onboarding Calls: Initiate and lead remote onboarding sessions with newly enrolled patients via phone or video conferencing. Clearly and concisely explain the purpose of remote patient monitoring and the benefits of using their assigned medical devices
• Device Setup and Usage Guidance: Provide step-by-step instructions on how to unpack, set up, and connect their medical devices (e.g., blood pressure cuffs, heart rate monitors) to the required platforms or applications. Address any initial technical challenges patients may encounter with patience and clarity
• Vital Readings Education: Educate patients on the significance of consistently monitoring their vital signs, explain what constitutes a normal range, and guide them on how to accurately interpret the readings provided by their devices
• Troubleshooting and Technical Support: Offer effective troubleshooting assistance for common device setup or usage issues. Escalate more complex technical problems to the appropriate internal support teams while ensuring the patient remains informed and supported
• Accurate Documentation: Meticulously document all patient interactions, including onboarding progress, questions asked, troubleshooting steps taken, and the patient's level of understanding in the Electronic Health Record (EHR) system
• Proactive Adherence Calls: Conduct follow-up adherence calls with patients at scheduled intervals to reinforce the importance of consistent monitoring and address any challenges they may be facing in adhering to their monitoring schedule
• Positive Team Contribution: Actively contribute to a collaborative, supportive, and positive work environment, sharing knowledge and best practices with colleagues
• Uphold Nsight Culture: Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Patient Support Specialist – Onboarding