Customer Success Liaison

Nsight

Customer Success Liaison enrolling eligible patients into remote and chronic care management programs at Nsight Health. Building relationships with clinic staff and ensuring smooth onboarding for patients.

Posted 6/19/2026full-timeCleveland • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Build strong relationships within partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
Own your enrollment goals—track key metrics, identify opportunities, and drive program growth without waiting to be told where to look.
Educate patients and clinic teams on the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
Collaborate with care teams to implement effective, patient-first processes.
Ensure smooth patient onboarding, support ongoing engagement, and drive retention over time.
Maintain compliance with company policies and applicable regulations.
Perform other duties as assigned.

Requirements

What you’ll need

2–5 years of consultative sales, patient enrollment, or relationship-driven outreach experience, with a demonstrated ability to meet and exceed goals in a fast-paced, people-first environment.
Demonstrated mastery in building authentic professional relationships, earning fast trust from diverse groups, and driving metrics via personal connection—not process dependency.
Excellent communication and organizational skills with the ability to educate, inspire, and connect with a wide range of patients and clinic staff.
Familiarity with EHR/EMR systems or similar platforms is a plus.
Fluency in English required.
Healthcare, medical, or clinic-based experience is strongly preferred.

Benefits

Comp & perks

PTO
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment
Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
Monthly Bonus Potential: Up to $2,000 based on goal attainment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consultative salespatient enrollmentrelationship-driven outreachmetrics trackingprogram growthpatient onboardingengagement strategiesretention strategies

Soft Skills

relationship buildingtrust buildingcommunicationorganizational skillseducational skillsinspirational skillsconnecting with diverse groups