Director, Customer Growth

Nsight

Director of Customer Growth at Nsight Health focusing on provider referral generation. Leading a team to improve patient enrollment through strategic provider engagement.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Own provider referral generation across the Nsight Health book, getting providers to refer patients directly as they come through the door.
Lead the daily motion of logging into provider systems, identifying eligible patients, putting the opportunity in front of the provider, and following up to confirm the referral happened.
Own the relationship with the decision maker at each provider, building the trust that converts a one-time referral into a lasting habit.
Carry and track a patient referral quota for the team with clear targets for each Customer Growth Manager and each provider.
Drive the activation of automated refreshes across legacy clinics, including a spiff motion that converts providers who are not yet automated.
Serve as the voice of the provider to the rest of the organization, translating what providers need into clear direction for marketing, operations, clinical, and the Customer Success Manager team.
Partner closely with marketing and operations to align messaging, enablement materials, and workflows with what actually moves a provider to refer.

Requirements

What you’ll need

Five or more years in sales, account management, or customer growth, with at least two years leading a quota-carrying team.
A proven track record of driving net new revenue from an existing book of business, ideally through a referral or expansion motion.
Demonstrated ability to get in front of sophisticated buyers, build trust quickly, and change their behavior; provider-facing or healthcare experience is strongly preferred.
A player-coach leadership style with the willingness to be on calls and in the work rather than delegating everything.
Strong commercial acumen, comfortable carrying and managing a referral or enrollment number at the team level.
High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
Strong analytical ability, able to read the data, find where the team is losing referrals, and present a plan to fix it.

Benefits

Comp & perks

PTO Accrual
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesaccount managementcustomer growthquota managementrevenue generationdata analysisAI fluency

Soft Skills

relationship buildingtrust buildingleadershipcommunicationanalytical abilityplayer-coach style