Front-End Implementation Manager

Nsight

Front-End Implementation Manager overseeing implementation processes for clinics and health systems. Managing project timelines, stakeholder communication, and ensuring a smooth go-live experience.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the implementation plan, timeline, and milestones for each new clinic and health system, driving a clean, on-time go-live.
Run multiple concurrent implementations without dropping detail or letting timelines slip.
Coordinate the Back-End Implementation Manager, Support, and the commercial team so that what was sold is what gets delivered.
Serve as the polished, professional point of contact throughout implementation, credible and composed in front of physicians and health-system leadership.
Read the room and adapt, managing sophisticated stakeholders, expectations, and the occasional tense moment without losing the relationship.
Communicate proactively with executive-ready status updates, kickoffs, and milestone reviews.
Anticipate blockers before they surface, escalate early, and drive them to resolution.
Capture decision-maker contact information and confirm EMR and EHR access during implementation so the account meets the green-bar standard at handoff.
Run the structured handoff into the Customer Success Manager at go-live, transferring relationships, context, and account detail so the clinic experiences one continuous team.

Requirements

What you’ll need

Three or more years in implementation, onboarding, project management, or client-facing delivery, ideally in healthcare or SaaS.
Strong project management ability, able to run multiple implementations to on-time completion.
Exceptional communication and executive presence, comfortable and credible with physicians and health-system leaders.
A proactive, anticipatory thinker who reads a room and gets ahead of problems.
Highly organized and calm under pressure, with sharp attention to detail.
High AI fluency, meaning active, working use of AI tools in your daily professional workflow.
Preferred: Experience in remote care, RPM, CCM, or chronic care implementations.
Health-system or multi-site provider implementation experience.
PMP or equivalent project management training.
Experience with HubSpot, Monday.com, or similar project management and CRM tooling.

Benefits

Comp & perks

Performance-Based Bonus: Eligible for an annual bonus based on company and individual performance.
Benefits Include: PTO Accrual
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Implementation PlanningTimeline ManagementStakeholder ManagementProblem AnticipationDetail Orientation

Soft Skills

Calm Under PressureProactive ThinkingRelationship ManagementExecutive Presence

Certifications

PMP