Nooks

Artificial Intelligence

• Lead customer deployments, from kickoff to launch:
• Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met
• Develop and manage a project plan that delivers quick time to value and on-time delivery
• Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions
• Guide customers through configuration and testing based on their requirements and Nooks best practices
• Collaborate with Engineering on migration and cutover when launching Nooks
• Coordinate technical integrations with Salesforce and other sales tools
• Set up and configure AI-powered signals, workflows, and email templates
• Proactively identify implementation barriers and collaborate with the internal & external teams to address them
• Guide customers through user adoption activities, including launch communications, and deliver end-user training
• Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings
• Collaborate with the Customer Success Manager in post-implementation services, as required
• Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints
• Help build our pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement

AI Deployment Strategist

Chief Marketing Officer

• Build our growth engine
• Develop the strategy that drives sustainable customer acquisition and pipeline growth
• Continuously expand Nooks' addressable audience and identify new opportunities to reach enterprise buyers
• Build a diversified growth engine that balances paid, owned, organic, partner, and emerging acquisition channels
• Develop annual growth strategies that align investments to measurable business outcomes
• Drive acquisition across every digital touchpoint
• Own the performance of every digital growth channel, including paid media, website, webinars, SEO, AEO/GEO, conversion optimization, and future acquisition programs
• Continuously improve how prospects discover, engage with, and convert through Nooks' digital experiences
• Partner with Brand, Communications, and Product Marketing to ensure exceptional storytelling is matched with exceptional performance
• Build a culture of experimentation
• Establish experimentation as a core operating principle across the Growth Marketing team
• Develop testing frameworks across acquisition channels, landing pages, messaging, offers, website experiences, and conversion paths
• Leverage AI to accelerate testing, optimize campaigns, improve personalization, and increase team productivity
• Encourage rapid learning, data-driven decision making, and continuous optimization
• Build world-class growth systems
• Lead Marketing Operations as the operational foundation of the Growth Marketing organization
• Ensure attribution, lead routing, automation, reporting, measurement, and data quality support confident business decisions
• Partner closely with Revenue Operations to create scalable systems that enable faster execution as the company grows
• Continuously improve operational efficiency through automation and AI
• Build and lead a high-performing team
• Lead and develop a growing Growth Marketing organization, including Paid Acquisition and Marketing Operations
• Coach marketers to combine analytical rigor with creativity, curiosity, and experimentation
• Build operating rhythms, measurement frameworks, and planning processes that help the team execute at a high level

Head of Growth Marketing

• Develop our field & executive marketing strategy
• Define the strategy for how Nooks uses high-touch experiences to drive awareness, pipeline, customer engagement, and enterprise growth
• Build the right portfolio of first-party programs, executive engagement, account-based experiences, community initiatives, and strategic third-party investments
• Make thoughtful investment decisions based on business impact, audience fit, and strategic priorities vs. tradition or industry convention
• Ensure every program has a clear business objective and measurable success criteria
• Build enterprise relationships
• Partner closely with Sales to develop account-based marketing programs that create meaningful engagement with enterprise prospects and buying committees
• Design executive engagement strategies that deepen relationships with senior Revenue, Sales, and RevOps leaders
• Create high-touch experiences that build trust, accelerate buying decisions, and strengthen long-term customer relationships
• Create unforgettable brand experiences
• Develop premium experiences that reflect the quality and ambition of the Nooks brand
• Design immersive executive gatherings, customer experiences, hospitality programs, and flagship moments that attendees remember long after they're over
• Raise the creative bar for how Nooks brings customers, prospects, partners, and industry leaders together
• Grow our customer community
• Expand engagement with our passionate SDR community while creating new opportunities to connect with enterprise decision makers
• Develop the vision for a flagship annual Nooks customer conference or executive summit that becomes a must-attend event for the industry
• Partner with Customer Success and Community Marketing to strengthen advocacy, customer engagement, and peer-to-peer connections
• Drive measurable business impact
• Partner closely with Demand Generation and Sales to create programs that generate new pipeline, accelerate active opportunities, and support customer expansion
• Develop measurement frameworks that evaluate success across awareness, pipeline creation, pipeline acceleration, executive engagement, customer expansion, and community growth
• Continuously optimize our portfolio based on performance, customer feedback, and evolving business priorities
• Build the foundation
• Lead and mentor a growing Field & Executive Marketing team
• Build the operating model, planning processes, agency partnerships, and playbooks that enable the function to scale
• Continuously experiment with new formats, technologies, and engagement strategies that differentiate Nooks in the market

Head of Field, Executive Marketing

Content Marketing Manager

• Build our editorial strategy
• Own Nooks' editorial strategy and integrated content calendar across every channel
• Develop flagship content and oversee its execution through a mix of in-house creation, agency partners, and freelance contributors
• Ensure every piece of content reinforces our market narrative and supports business priorities
• Build repeatable editorial processes and quality standards that scale
• Develop recurring research programs and benchmark reports
• Own Nooks' external communications strategy
• Manage PR agencies and external communications partners
• Drive proactive communications around launches, research, customer stories, milestones, and company news
• Refine Nooks' social media strategy
• Establish the operating model for Communications & Content, including agencies, contractors, editorial workflows, measurement, and AI-enabled content production

Head of Communications, Content

Full-stack Engineer

• Build a scalable marketing operations foundation
• Own the systems, processes, and operational infrastructure that power our marketing organization
• Design scalable workflows that support a rapidly growing GTM organization
• Continuously improve the reliability, maintainability, and performance of our marketing systems
• Build and optimize automated campaign workflows, lifecycle programs, lead management, and operational processes
• Improve data quality and reporting accuracy across the funnel
• Create systems that are observable, reliable, and easy to maintain as the business scales
• Collaborate closely with Demand Generation, RevOps, Sales, Data, and Marketing to improve operational efficiency

GTM Engineer

Brand Designer

• Shape the visual expression of the Nooks brand
• Evolve and strengthen the Nooks visual identity across customer touchpoints
• Establish creative standards, design systems, and templates
• Ensure every piece of creative reinforces the Nooks brand
• Design creative for important launches, campaigns, and marketing initiatives
• Partner with Growth Marketing for high-performing creative development
• Translate marketing strategy into compelling visual stories
• Lead visual design for the Nooks website and major digital experiences
• Create exceptional digital experiences
• Design the creative identity for in-person experiences
• Build a trusted network of creative partners and manage them effectively
• Leverage AI to enhance creative workflows
• Develop processes to enable fast yet high-quality marketing deliverables

Brand Design Lead

Support Engineer

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience.
• Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed.
• Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores.
• Identify patterns in support requests to address root causes, anticipate user needs, and improve the product.
• Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience.
• Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users.

Technical Support Engineer – PST

Customer Success Manager

• Hire, onboard, and develop a growing team of SMB Customer Success Managers
• Coach CSMs on proactive outreach, data interpretation, and efficient execution
• Conduct regular 1:1s, call reviews, and performance conversations
• Build a team culture that balances urgency, ownership, and continuous improvement
• Own and improve playbooks, workflows, and tooling for CSMs
• Define and monitor KPIs such as CDR, GRR, time-to-value
• Use customer health data to build early warning systems to keep churn low
• Serve as the senior point of contact for escalated customer situations
• Drive a renewals process that meets retention targets
• Build cross-functional alignment with Sales on expansion motions
• Translate team-level patterns into actionable feedback for internal stakeholders

Manager, Customer Success – SMB

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience.
• Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed.
• Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores.
• Identify patterns in support requests to address root causes, anticipate user needs, and improve the product.
• Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience.
• Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries

Technical Support Engineer

Security Engineer

• Own security reviews and threat modeling for new and existing product surfaces.
• Build and improve core security processes (secure SDLC, detection & response).
• Harden our cloud and application infrastructure and drive remediation of high-priority risks.
• Help define how we secure AI agents and govern their use — guardrails, data exposure, prompt-injection and abuse risks.
• Support enterprise customer trust: security questionnaires, compliance (SOC 2), and customer-facing security needs.
• Partner closely with product and infra engineering to embed security into how we ship.

Account Executive

• Own pipeline generation through strategic outbound. We help customers enhance their pipeline creation, and we expect our sellers to lead from the front on strategic outbound
• Drive revenue growth by closing new opportunities across a wide range of industries
• Lead the discovery process. Curiosity is a core competency at Nooks, and our best sellers deeply understand customer problems before prescribing solutions
• Evangelize the Nooks platform and personally help close our largest Mid-Market deals, including expanding into new industries and use cases
• Collaborate cross-functionally with SDRs, Customer Success, Marketing, and Product to drive customer outcomes and inform product direction
• Maintain full pipeline visibility, forecasting accurately and communicating deal progress at every stage

Account Executive, Enterprise

Technical Recruiter

• Join Nooks as our Senior Technical Sourcer and play a critical role in building our exceptional team.
• Work closely with hiring managers to understand technical talent needs and design effective sourcing strategies.
• As a specialist in talent mapping and engagement, you'll identify and attract top technical professionals while ensuring a seamless and positive candidate experience throughout the recruitment process.
• Partner with hiring managers and team leads to understand talent requirements and develop compelling job descriptions for technical roles.
• Develop and execute innovative sourcing strategies for a variety of technical positions across the organization.
• Identify, engage, and nurture qualified technical candidates through multiple sourcing channels (online platforms, referrals, social networks, etc.).
• Manage candidate pipelines, relationships, and communications to provide a best-in-class experience.
• Track recruiting metrics and report on sourcing effectiveness and progress to hiring teams.
• Maintain up-to-date knowledge of current market trends and talent pools in relevant tech areas.
• Collaborate with recruiters and other stakeholders to support scalable recruiting programs and continuous process improvement.

Senior Technical Sourcer

Recruitment

• Full-cycle recruiting for a range of roles from sourcing to onboarding.
• Partner with hiring managers to identify talent needs and develop job descriptions.
• Source candidates through various channels (online platforms, referrals, etc.).
• Manage candidate relationships, ensuring a positive and smooth experience throughout the process.
• Maintain accurate recruiting metrics and provide regular updates to the team on progress.
• Assist in building and maintaining a pipeline of top talent, especially in areas where we are expanding.
• Partner with leadership to develop scalable programs and processes

Senior Business Recruiter

• Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
• Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
• Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
• Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.

Customer Success Manager, Commercial

• Manage a portfolio of ~30 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
• Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
• Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
• Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
• Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.