Nooks

Support Engineer

• Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience.
• Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed.
• Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores.
• Identify patterns in support requests to address root causes, anticipate user needs, and improve the product.
• Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience.
• Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries

Technical Support Engineer

Systems Engineer

• Manage and maintain the company's unclassified corporate network operations, including connectivity and tools.
• Manage the complete Google Workspace user lifecycle, including creating, suspending, and deprovisioning accounts.
• Administer and audit API Controls and OAuth scopes to manage third-party applications for corporate data access.
• Support Google Workspace-related issues, providing advanced troubleshooting and maintaining accurate system documentation.
• Support the corporate Microsoft Entra environment, troubleshooting issues, general Entra configurations and maintenance, and maintaining accurate system documentation.
• Ensure interconnectivity across diverse environments including Google, AWS, and on-premise systems.
• Configure and maintain corporate systems in line with company CMMC (Cybersecurity Maturity Model Certification) compliance goals.
• Provide end-user support for connectivity, access, software support/deployment, and general IT issues.
• Procure IT hardware and software in support of the company.
• Track support requests and trends to improve the user experience.
• Communicate effectively with all departments and build strong partnerships across teams.
• Identify, diagnose, and resolve network issues efficiently.
• Document systems and configurations clearly.

IT Systems Engineer

Sales

• Deeply understand and evangelize the Nooks value proposition to Enterprise customers, internal teams, and executive stakeholders
• Lead, coach, and develop a team of Enterprise Account Executives, setting a high bar for performance, rigor, and execution
• Actively co-sell on complex Enterprise deals, including discovery, trials, executive alignment, pricing, and negotiations
• Own forecasting, pipeline health, and revenue predictability for your segment, with a strong command of deal inspection and risk management
• Hire, onboard, and ramp top-tier Enterprise sellers - primarily through internal promotion, with external hiring as needed
• Implement, improve, and scale Enterprise-specific sales processes, including discovery standards, deal qualification, discovery rigor, and trial execution
• Partner closely with Sales Leadership, RevOps, Marketing, Product, and Customer Success to drive customer outcomes and inform go-to-market strategy
• Drive a culture of accountability, data-driven decision making, and continuous improvement

Sales Manager, Enterprise

Manager

• Own and evolve our quote-to-sign / deal approval processes across new business, expansions, and renewals
• Run the day-to-day deal desk: validate pricing and structure, generate/QA order forms, manage and coordinate signature workflows, and resolve issues quickly
• Support contract review and negotiation for commercial and operational terms, partnering closely with Legal on non-standard language
• Serve as a trusted advisor to Sales and CS reps on how to structure deals that balance customer needs, Nooks’ economics, and operational simplicity
• Enforce and refine approval matrices for pricing, discounts, packaging, and non-standard terms; ensure approvals are documented and auditable
• Partner with Product Marketing, Finance, and RevOps to launch new products, price books, and packaging into our GTM systems and processes
• Ensure Sales and CS teams operate within clear rules of engagement and set accurate expectations with customers on commercials and delivery
• Be the expert on our end-to-end revenue process from quote through handoff to Finance/CS; proactively flag issues and upstream fixes
• Engage directly with customers when needed to unblock or accelerate deals
• Maintain high data quality: ensure order form and contract data are accurate and synced across HubSpot, CPQ (Dealhub), billing, and any future CLM
• Lead ongoing and month-end audit / quality checks on deals to support accurate reporting and revenue recognition
• Track, analyze, and publish deal and pricing insights (e.g., discounting trends, cycle time, exception rates) to inform GTM and pricing strategy
• Lead and/or contribute to cross-functional projects to mature our commercial infrastructure, such as:
• Optimizing CPQ and e-signature workflows
• Evaluating and rolling out a CLM solution
• Rebooting our cross-functional deal approval and exceptions process
• Centralizing and simplifying templates, playbooks, and clause libraries in partnership with Legal
• Manage customer vendor setup requirements, including business information submissions, banking details, and vendor registrations needed to onboard Nooks into customer procurement systems
• Coordinate inbound infosec questionnaire requests, triaging and assigning to appropriate internal stakeholders and tracking through to completion

Deal Desk Manager

Product Designer

• Define the design vision for Nooks and ensure a cohesive experience across the entire product
• Lead and grow the design team, recruiting and mentoring exceptional product designers
• Own the end-to-end product experience, from early discovery and concepting through polished execution
• Partner closely with Product and Engineering to shape the product roadmap and ship high-impact features
• Translate complex AI and workflow problems into simple, intuitive interfaces
• Build scalable design systems that enable consistency and velocity across the product
• Champion the voice of the user, grounding design decisions in research, feedback, and real customer workflows
• Raise the design bar across the company, influencing product thinking and user experience at every level

Head of Design

Accountant

• Manage Monthly, Quarterly, and Year-End close processes in conjunction with the 3rd party accounting team.
• Review close processes and procedures for reasonableness and identify opportunities for continuous improvement.
• Vet potential software improvements to support a more efficient accounting function, including the usage of automated / AI-assisted book-keeping and JE entry.
• Support research into tax strategies as Nooks continues to grow.

Senior Accountant – Tax/Audit

Full-stack Engineer

• Partner cross-functionally with Engineering and Product to stay ahead of new features and roadmap updates, translating insights into actionable enablement for the Sales Development team
• Set up new features, products and playbooks within the Nooks platform to ensure improved efficiency within the sales teams + build best in class process for our customers
• Utilize analytics and data to report on improved efficiencies and impact to increased pipe generation across the GTM function
• Provide product feedback and ideas to our product/engineering team on an ongoing basis to help contribute to the vision and value of Nooks for our customers
• Partner with sales enablement to put together new playbooks and enablement content on how best to utilize all connecting technology in the GTM org
• Identify and resolve process bottlenecks, data issues and inconsistencies in process, systems and strategy

GTM Engineer

Sales Development Rep

Sales Development Engineer

Customer Success Manager

• Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
• Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
• Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently.
• Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met.